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November 2023 by Robert Pollock
The fact that anyone is stupid enough to buy gas from this place is insane it’s like over a dollar more then like literally every station
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November 2023 by Raymond J.
Called asking for help because I've seen it done before by my father in law but I've never done it myself. I have the part for my low beam headlight to be replaced and this place tried charging me $99 just for labor to put it in. I went home and watched a few YouTube videos and I installed the headlight bulb perfectly myself in under 5 minutes. They were also very rude about it when I told them I knew it only took a few minutes to do, and the guy laughed and said it's not easy to do....just trying to deter me from trying myself cause he knew it was a job for an amateur. Anyway I'm glad I found this out so I never take my car here for any more serious issues. $99 for 5 minutes of labor is a rip off and he knew it and was trying to slide one by me but I'm not falling for that crap. Customers beware of them ripping of people they think don't know what they are talking about. ESP women. Rude rude rude and con men trying to take advantage of peoples hard earned money. Atleast I saved myself $99 and hopefully others are aware of them doing this.
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August 2023 by Michael H.
I called to make an appointment to get suburban, checked out, and was told they don't make appointment, it's 1st come 1st serve , nd they open at 5 I'm here at 7:30 and waited for staff. 8 am comes , I go in, and I am told they are backed up a couple of days ... and can't promise when they can get to look at the truck. My time is wasted. I could have been 1st at another shop. I should have been told that we aren't able to take you for a couple of days. This is where appointments would help. Not come in every day, and hopefully, we will have an opening.... but maybe 5 guys that drop their car off the night before at closing will be before you. Smh
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January 2023 by Kate H.
Franklin Auto Service has provided outstanding maintenance and repair of our cars, SUV, and truck for 2 decades. They are professional, honest, efficient, and reasonably priced. They are so highly experienced and knowledgeable that we have not had to take our vehicles anywhere else in years. Highly recommended!
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April 2022 by James B.
Honest, personable and professional. Nothing more need be said. My "go to" in Detroit.
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April 2022 by Celie E.
Darrell is simply one of the best businessman in the industry. In time like this, when people mind only the next dollar and Customer Service is a reliquary of the past, Darrell spent his time with me in a a way that validated my concern, respected my state of mind and very honestly walked me through his findings and suggestions. He is a rare PEARL. Don't hesitate contacting him. He WILL help you.
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April 2021 by Anonymous Georgia
Closed very early on a Saturday night. Figured I could use my card outside even though there was no clerk inside. NOPE told me to pay inside
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August 2020 by Shri C.
I am incredibly grateful to everyone at Franklin auto service. My lexus was 19 years old when I first took it in and it had been really poorly degraded and basically wasn't running much at all (rodent living in the engine area, transmission stuff messed up, no ac, radiator damaged bc of bend in car). Basically all these problems that racked up over the years that the other gas station mechanic we used to take the car too had always scammed us for doing absolutely nothing. So after not taking it to any shop for a while I decided to get it checked by these guys and decided to test it out and get only the absolute essential fixes needed to get the car running on a highway (EXTREMELY fair prices on everything no ripoffs). They rebuilt my entire engine in like 5 days and fixed up the car insanely well. I could not be happier, so I took it back to them a couple weeks later and got everything else fixed up including the AC and the car has driven me a total of 1200 miles in the past two days and is still in pristine condition. Thanks a lot to these guys and especially Josh, the guy coordinating all of this stuff for me. Any type of car issue I'm only trusting them
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August 2019 by Ann Fischer
August 17 2019 I was driving near this gas station when my tire went flat I pulled in with my mother who is elderly they were so kind they helped us inside where it was nice and cool and they were able to change the tire and put on the spear very quickly I am so grateful . Based upon my experience I would highly recommend
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February 2019 by Karen K.
Very good service. Was able to just drive up at 7:45 and get the oil changed at 8 am when the service techs arrived.
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December 2018 by Joy Z.
I just moved to Michigan and needed to change my plate. My old plate was stuck on my car, and I cannot get it off. The gentleman at Franklin Auto Service changed it for me for free. Thank you so much! I am definitely coming back for my car services.
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December 2018 by Renee A.
Excellent service! Always helpful and professional. Love my local auto service shop and gas station! Thank you for helping me out AGAIN with my sons car !!
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March 2018 by Nameer K.
I needed an oil change today and every place was booked. So I called Franklin auto service and I spoke with Pam. She and Jayson helped me and I was out within 30 minutes. Their price was actually a bit cheaper than where I used to go. I recommend them to everyone.
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December 2017 by Kevin O.
They did a repair on my truck. Replaced the water pump and serpentine belt. My truck was in and out and I picked it up the next day. They do honest speedy work exactly what I expected. Wouldn't take my vehicles anywhere else. Update: a year later my check engine light came on, I checked it and it said thermostat faulty. I had it replaced last year at franklin auto service. I called and Rudy replaced it again at no charge. Now a month later I'm leaking coolant from under the skid plate my f150 has 76k miles I think something isn't tight enough but I will hear what Rudy says tomorrow.
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December 2017 by Robert T.
I was very satisfied with price and service that was provided. I would recommend this place to my family. I look forward to doing more business here.