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November 2023 by Raymond J.
Called asking for help because I've seen it done before by my father in law but I've never done it myself. I have the part for my low beam headlight to be replaced and this place tried charging me $99 just for labor to put it in. I went home and watched a few YouTube videos and I installed the headlight bulb perfectly myself in under 5 minutes. They were also very rude about it when I told them I knew it only took a few minutes to do, and the guy laughed and said it's not easy to do....just trying to deter me from trying myself cause he knew it was a job for an amateur. Anyway I'm glad I found this out so I never take my car here for any more serious issues. $99 for 5 minutes of labor is a rip off and he knew it and was trying to slide one by me but I'm not falling for that crap. Customers beware of them ripping of people they think don't know what they are talking about. ESP women. Rude rude rude and con men trying to take advantage of peoples hard earned money. Atleast I saved myself $99 and hopefully others are aware of them doing this.
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November 2023 by David Burrell
Home town auto shop. They move a little slower than the corporate people but they do better work for fair prices
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October 2023 by Captain Dave
Did great work at a reasonable price. Very happy and would recommend.Service: Brakes
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September 2023 by Ryan Smith
Got my car worked on here. I knew what the problem was but couldn’t fix it myself.I told them and they worked on it.They attempted to sell me a battery but I had already had it tested and it was good. They did replace my positive terminal without informing me so I’m sure they inflated my costs for it. They did fix my ignition actuator and that got my vehicle running again. It was $150/hr and 2 hours total. They charged me $160 for a new ignition actuator even though its a $60 part. They claimed since it was a cheap part they had to make money somehow. After talking a little they gave me a “discount” and I walked out the door with a $500 bill. Got my car and it was disgusting. Had grease on my steering wheel, door handles and center console. Called them and discussed it because that’s an easy fix just looks bad on them. They said it usually never happens but they were sorry. Over all it was a poor experience.Service: Electrical
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August 2023 by Michael H.
I called to make an appointment to get suburban, checked out, and was told they don't make appointment, it's 1st come 1st serve , nd they open at 5 I'm here at 7:30 and waited for staff. 8 am comes , I go in, and I am told they are backed up a couple of days ... and can't promise when they can get to look at the truck. My time is wasted. I could have been 1st at another shop. I should have been told that we aren't able to take you for a couple of days. This is where appointments would help. Not come in every day, and hopefully, we will have an opening.... but maybe 5 guys that drop their car off the night before at closing will be before you. Smh
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August 2023 by Jason Lawshe
They definitely deserve 5 star rating. Brought my old car in for an alignment and they made the time to do it right, even with special requests. Will definitely be back here in the future.
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June 2023 by Karen Stephens
I was looking for a new mechanic since mine had retired, however I was taking my time to do this. But, I had an unexpected problem with my car so I had to find someone quick. When I googled mechanics near me you where one of the companies that I found. I was pleased with your rating and positive reviews and you did not disappoint me. I was very pleased your service. My final bill was actually less than what I was quoted. You are officially my new car service center.
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June 2023 by Chelsea Bowman
My fiancee and I are were new to the area and needed car work done. Once we started coming here we never looked back! They are always friendly and transparent. They treat customers like people and make sure to explain everything in detail.
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January 2023 by Kate H.
Franklin Auto Service has provided outstanding maintenance and repair of our cars, SUV, and truck for 2 decades. They are professional, honest, efficient, and reasonably priced. They are so highly experienced and knowledgeable that we have not had to take our vehicles anywhere else in years. Highly recommended!
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December 2022 by aaron sample
Excellent experience. John was most helpful and very professional. Service tech was very respectful of my time and got right to the job. I am a very grateful and happy customer and I already told John that I will be returning next week.Service: Battery service
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December 2022 by Randall Walker
I am a car salesman over at Glassman Automotive Group (used cars Department) my name is Randall Walker. I send ALL of my customers that look at our NON SERVICED vehicles, over to franklin auto because they are EXTREMELY THOROUGH! There are no surprises for my customer after purchase which means they absolutely know if anything needs repair before they buy a less expensive vehicle that we have not nor will not service due to age or mileage. I highly recommend Franklin Auto not only for their thoroughness, but also for their UNBEATABLE PRICES! Take it from a car sales professional, you should be doing business with this auto shop.Services: Air conditioning
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December 2022 by Alberta Hernandez
Truly the best shop for high performance vehicles of all types. Team is there to help you at anytime and the owner is hands on in the shop daily. 10/10
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November 2022 by taylor burch
I was a first time customer and had a great experience. They called me the day I towed my car there and told me what was wrong and how much it would be to fix it. (Needed a new ignition switch). My repairs took a little longer than expected and they were more than accommodating and even gave me a discount. They were honest and genuine with me over the phone and in person. 10/10 would recommend!Services: Oil change
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October 2022 by ann sawyer
These guys are great. Super friendly, professional, knowledgeable, share information and answer questions til you are satisfied. It's just a 3 guy shop, but I was impressed with how fast they turned my car around, and am happy with how well it's running again. Recommend.Services: Engine repair
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October 2022 by laurence
Seriously the best service at a auto service center that I have ever had. Prompt professional and helped me out in a jam without blinking an eye. I would recommend them for any automotive work whatsoever.Service: Tires
