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August 2024 by Karen Havrilcsak
Genuinely devastated that Rite Aid is closing. I’ve had the best service there and CVS is awful. Genuinely some of the most unhelpful and unfriendly staff ever. The transition has been horrific and I’m having withdrawals because I can’t get my medication. (If it was called in two days ago, why haven’t you put in the order yet?) I requested an emergency dose and they just shrugged at me. I watched them speak to my elderly dad like he was an idiot and it was honestly disgusting. Clearly I’m not the only one who thinks the staff is awful there based on the other reviews. Sad.
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August 2024 by Josh S
Worst a pharmacy ever. I would avoid like the plague.
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June 2024 by J Schocker
The worst pharmacy. The staff are rude. When they made a mistake with my prescription, they acted like it was my fault.
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April 2024 by Kelly Shreve
Highly recommend CVS pharmacy.
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April 2024 by Monti Young
Recently changed to this location as we moved to the area. This is the best CVS I have ever used for prescriptions. The pharmacist and pharmacy staff are awesome.
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December 2023 by Kasia Giddings
I received the WORST customer service at the frankenmuth CVS. A lady in the pharmacy (wouldn’t give us a name) was screaming at my fiance over the phone. Both people we talked to were extremely rude, we will never be using this location again and I recommend you don’t either.. unless you enjoy getting yelled at by a pharmacy employee.
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December 2023 by David Putman
Best pharmacy in town. The staff are professional and friendly and hardworking and they just do such a great job which gives me peace of mind about medicine needs
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August 2023 by Barbara Hauck
Had all I wanted and I had $40 off in coupons
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March 2023 by Carolyn Coffron
Sad! That CVS changing their store employees policy for dedicated employees, that was with Frankenmuth stores for many many years all left...... Now walk in no help up in front of store, can be found in. Unless your lucky to find 1 clerk trying to stock shelfs with all stupid yellow TAGS that you have to fight through to get products. The store try to force you to use self check out is. Is ridiculous.Also worst that the Pharmacist is now force to work alone on Saturday Sunday, no Assistants help in Drug area. So i stay away on weekends. Again all the previous Assistants been working for years quit.Now I see why stores close.
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February 2023 by Nicole V.
I’d give it zero if I could they make it impossible to get a test . Terrible terrible service. Don’t use this pharmacy.
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December 2022 by Scott Myers
Went to this location in the evening while visiting Frankenmuth. Had somewhat of an emergency and needed a rescue inhaler. The Gentleman Pharmacist was so helpful and saved the evening/weekend for me and my family. Can't thank him enough.
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November 2022 by Sude
Kris in the pharmacy is by far the most hateful, rude and terrible human I've ever had the displeasure of meeting. If you hate your job, which clearly you do since you are rude to people for absolutely no reason then go work somewhere that doesn't involve customer service. This lady is just miserable. Don't even bother going here for anything.
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July 2022 by Connie Loveland
Scheduled a COVID test and the man at the pharmacy said he was working alone and didn't know how to do the test. He suggested I schedule somewhere else. The closest CVS that had testing was 50 miles. Exactly what you want to do when feeling ill is drive 50 miles one way.
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June 2022 by Logan Christian
I placed an online order for a photo book and was told it would be ready by 10 AM. I went in to pick it up and nobody knew anything about the order and after standing around for 10 mins was told that they didn't know what to do and call back later. I did indeed call back later only to speak to another employee who still had no idea what to do with my order and was told to resubmit the order. Since the website does not allow a re-submit I had to remake the entire photo book. At this point in time it's nearly closing and I have no other option to print this work project. I immediately called back to let them know I re-submitted only to be greeted by YET ANOTHER employee who had no idea what to do with a photo book order. This last person in particular (JENNIFER) was quite rude and repeatedly tried to tell me off by saying they were out of 4 x 6 paper, which is not involved what so ever in my photo book. After having to ask her to please check and see if it is still possible to print the book that I was repeatedly told that could be printed she said no, we have no ribbon in the rudest terms possible.This store was not able to complete a simple order because of multiple stocking issues, did not inform me of said inability but instead led me to believe they could, and treated me with disrespect and extremely poor customer service.
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April 2022 by Anita Henry
This rating is based on the pharmacy customer service received by the pharmacist....Christopher. If you plan on using this pharmacy it would be good to ask for Geoff if you need to speak with a pharmacist....as opposed to any other assistance in this department. Much trust and confidence is placed in a pharmacy for medical care and the pharmacist...Christopher...is not where you will find that. Understanding and customer service are not in his purview on any level!
