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March 2025 by Suhib Samarah
Absolutely horrible. My internet cuts out a minimum of 4 times a day and at some days it's every 20 minutes. I see why you guys are hated and on top of that I'm paying top dollar for the service. If you have options don't pick xfinity/Comcast
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March 2025 by Zack Palladeno
Efficient and professional. Recommend going there if you cant troubleshoot something yourself. The 800 number for technical support however is a headache. Just go in person.
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March 2025 by Crystal Newby
Keonte lowered our bill 100$. We had an appointment got right in and out. Always a great experience at this store. Thank you
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March 2025 by Antjuan willis
Service is horrible wouldn’t recommend too anyone then no one speaks proper English too even help you or they don’t know what’s going on to properly direct your call I really hate this company
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February 2025 by Jesús Diaz
Hello, it is in a very welcoming shopping center for all types of users.
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February 2025 by Kimberley Wood
The guy I talked to was helpful and funny
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February 2025 by Laura Samek
I was helped by Cam with problems with my cable and phone and he fixed it all with a smile-Thanks, Cam!
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January 2025 by Kimberly Victoria
I wanna Thank Samone. For all the hard work. She was so helpful, she got my phone working. She didn't give up! 💕😊🙌🏽🎉✨
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January 2025 by Virginia Howe
The line was a little bit long I asked the lady that was standing next to me where to go pay by the kiosk when to pay by the kiosk and the kiosk kept spitting out my check finally it took it after three times your kiosk needs to be fixed or work done or improved
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January 2025 by Callen Van Leuven
Worst business to work with. 1. Xfinity has a block on the house we close on next week. We are NEW would-be customers. I work remotely from home and my husband owns several businesses he also runs from home. We need Internet and cable connected the day we close (Friday). 2. We have wasted hours online and on the phone trying to work this out and it's not even our problem, it's between Xfinity and the FORMER customer. 3. We decided to drive the 20 minutes to the Miller Rd store to attempt to resolve this and when we walked in the store was quiet with 20+ people waiting, a handful of employees with customers and several standing around. Every single person saw us walk in. ZERO greeted us, nobody said hey stand in line at the desk over there to check in etc. Nothing. Not a smile, not acknowledging we hadn't been helped in any way, nothing. 4. We watched people be helped before us that arrived after us, so we stood in line behind them and were eventually assisted by a young man named Cameron. He told us we could make an appointment or wait 2 hours to speak to a specialist (the people standing around not helping anyone). We explained our situation and he did his best to middle man but the specialist told him they would not do anything until we brought the DEED to them. On the house we don't close on for another week. Because Xfinity has a situation with a FORMER customer. Then we find out that is just so they can send it to collections. Has nothing to do with us or our soon to be home. But because they placed a fraud block, we are being jerked around with honestly, the least business like behavior I've encountered anywhere, ever, from their webpage to the phone calls to the in person disinterested unhelpful interactions. 5. We cannot contact the former owner or their realtor legally. This is a dispute between Xfinity and former customer and Xfinity has done more to prevent us from signing up with their company than anything. They have done nothing proactively to gain us as customers. 6. We have done our homework and found that many people in identical situations followed TO-THE-LETTER what they were told needed to be done, with payments, deeds, proof of past and current residency, etc. just to wait MONTHS for the block to be removed and a new connection made or for some others to find out Xfinity still wouldn't remove the block. 7. There aren't any other highspeed internet providers for the area we are buying our home. 8. Xfinity may lose our business, $15k or so over the next 10 years, over a $250 bill and fraud block on a former customer they've already written off. The former owner has sent a check by phone for the past due amount in full (he's in a different country at the moment) and that can take 10 days to clear. Xfinity will not do anything until it clears and again has not been the least bit helpful in any of this. 9. We have every right to be angry, and we are. 10. I am going to be researching alternatives for such a bizarre and ridiculous situation as well as looking into any possible legal assistance should we choose to go that way. Never in my life have I had to beg for someone to take my business as a paying customer. No stars, no points, do not recommend. By all means Xfinity, change my mind.
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January 2025 by Sarah Oyier
Wonderful customer service and professionalism in a very difficult environment! I’ve never had a bad experience here.
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January 2025 by Madison Hobson
Can’t CONNECT TO AN AGENT. Fraud on my xfinity but they still want me to pay. Ridiculous. Cant even schedule a call back for an agent because “it’s having trouble” don’t go to xfinity
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January 2025 by Brennen Wiggins
It took forever to finally get a hold of an actual human and was able to get the appointment scheduled. Just for them to send aIt took forever to finally get a hold of an actual human and was able to get the appointment scheduled. Just for them to send a follow up message for me to reply if I wanted to cancel the appointment. I never replied to that message, Yet, for some reason, they still canceled the appointment. It is impossible to get anywhere with the virtual assistant and it insists on not letting you talk to A real human. Awful service and if I had the choice, I would definitely not use Xfinity.
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December 2024 by Alsrari Family
They are overcharging me and I still get bad internet. No internet at all, and when I call them they just keeping telling me to turn it on and off. I swear to god I call them everyday about my internet. I would give them a zero if I could.
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December 2024 by Connie Mcbride
This store and particular Tyerica, Samona and Nate made our Xfinity experience a positive one. These three are top-notch employees and handled business in a calm and professional manner during an extremely customer demanding period. This was the 2nd day in a row we had visited this store. We left Xfinity the 1st day after 3 hours feeling frustrated and unsure about Xfinity and the level of customer service they offered. However after our 2nd visit and dealing with the manager Tyerica, the customer service representative’s Samona and Nate we left with a completely different feeling. We felt listened to, understood and helped at every level. Thank you Xfinity for having these caring employees in your stores.
