-
January 2025 by Amber Nichole
The manager is a joke!!!! The way he talks to the customers and associates and he was wearing flip flops what kind of unprofessional phone store is this! Then they didn't tell me they put insurance on my plan! The whole company is a joke! Let's not forget to mention I had to pay way to much for a phone want to talk about the flex plan well flex my a*s to another phone company
-
November 2024 by Jennifer Shirk
Wenr here two separate days to see about switching service. Aaron help us the first time said everything was good get the transfer fee and account number we'll be good. Came back next day. Manager called us liars. Wasn't helpful. Will never return. I wish I could give no stars.
-
October 2024 by Someone Forgot
I don't know who this person they hired for a manager is he has not been out to help period through my transactions I had to wait almost 20 minutes for him to unlock the phone because the associate couldn't find him then he over talks the girl and walks back in the back I will not be returning to this store
-
October 2024 by Amy Van Deusen
I used to go to this Metro store all the time! It used to be the best one in the area until they got this new so called manager, his name is Glen and he is so rude an
disrespectful!!! He has horrible customer service skills as well, how he even became a manager just blows my mind!!!! I went in there to pay my bill every month and I miss the old workers, especially Keith and Kelly, they were awesome in all area's. I used to call them the 2 awesome K's and now they hardly have any worker's because this new Manager Glen, ran all the good workers away! I see why now they are all leaving, I would not want to work for him either. Poor management has ran this Metro store in the ground!!!! It's really sad to see this!! I am wondering why they just didn't ask Keith to become the manager, since he was the assistant manager and already knew everything? He would have been great at it!!
-
June 2024 by Aron Hepher
For the love of everything Metro stands for, please fire that Keishon dude ??
-
May 2024 by Amy White
G H E T T O. I usually go to this location because last time I checked it WAS a nice location. Pretty sure it was corporate and now it’s definitely not. Now it has very poor customer service. The man helping me wouldn’t stop chewing & popping his gum that had an attitude. He put a new screen protector on and I pulled it right off letting him know there was a crumb of dirt that left a bubble in my screen that I paid $26 for that he missed while “cleaning”!
Then I scratched the crumb off with him telling me the bubble was tiny (the dirt he left under my screen) and that I shouldn’t have pulled it off. (When your the one that had dirt under it in the first place!) I asked is there anyway to fix it? he immediately made it about how I shouldn’t have took it off and tried to blame it on me if anything happens to it after! when there shouldn’t have been any type of dirt or bubbles under it to begin with as I said to him and as I’m walking out the door he’s talking under his breathe trying to tell the other store manager whatever he wants to about the situation leading up him being loud saying “period!”
Period to you Poo! Do it right or step a side and let someone that knows how to do it just do it ok ? If I just did it myself I would have made sure nothing was under my screen in the first place before putting it on my phone to begin with
P E R I O D.
-
May 2024 by Luella Blair
I had a great experience with Keith and EJ last evening. They were honest, knowledgeable, and friendly. This is the second time I’ve received fantastic service from this location and I will continue to return.
-
April 2024 by Shana Johnson
Wouldn't go here! Besides, there was no stock, The guy tried ripping me off for over a hundred dollars. I don't know why because the other metro store I went to told me they have an actual price guidelist they go by. So go to Court and Center for excellent service and pricing, and none of them are trying to pocket your money.
-
March 2024 by Austin Hayes (Bigg Red)
Disrespectful customer service. Prices all over the place I went in there one day got told 130$ for a phone screen protector and case I go in the next day and get told $130 for the phone plus $60 screen protector and the case is another 30 how do they do that? I would recommend going to another location this place never fails to disappoint
-
March 2024 by Kari McClung
Keith was very very nice and had great customer service and very knowledgeable
-
January 2024 by Nick Caudill
Jon and Kelli were amazing! Every time I need something with my phone, without hesitation I go see these guys. They always get me the best deal. The best price on the phone I want and everything that's cones along with. Thanks again guys!!!
-
January 2024 by Bigg Red
Disrespectful customer service. Prices all over the place I went in there one day got told 130$ for a phone screen protector and case I go in the next day and get told $130 for the phone plus $60 screen protector and the case is another 30 how do they do that? I would recommend going to another location this place never fails to disappoint
-
October 2023 by Scott Skwirsk
They tried recommending me to get an iPhone. Last iPhone I had. I threw it in the middle of the main road and watched it get Ran over.
-
September 2023 by Clive Lewis
Martin knows his stuffSo does Katie
-
September 2023 by Momo Ouattara
Great customer service,great prices! Come see Karis !