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March 2024 by YT_PLAYER 666
The staff acte like they're new and uneducated not only were they acted like they didn't have the time to explain the purchase process when it comes to good diamonds unlike the older staff
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February 2024 by Nardo
Best service no matter when I go.
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August 2023 by Chloey Devries
Erica and Stacy were amazing! Thank you for helping me find my wedding band in my budget!
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December 2022 by charles owens
I bought a necklace from here and needed to pick it up on the 23rd. Kay Jewelers is the only business in the mall that their employees don't care enough to show up. I had to purchase more jewelry so my girlfriends Christmas wasn't ruined. I will never shop here again. Everyone I have told feels the same way. Gave 1 star because I can't give 0.
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December 2022 by Mike Binder
Everyone wonders why most people are buying online well there a perfect example why I don't get out of work until 7pm there store is supposed to be open until 8 pm I got to the mall literally ran from penny's to there store just to find put there closed at whatever time they wanted there wasn't a sole there at 7:50 9 days from Christmas that is some great customer service
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November 2022 by Josh Schroeder
I brought my woman a promise ring and she absolutely loves it other than the fact that the prongs seems to grab onto everything. So with that being said I did a return because there wasn't another ring that really caught my eye. So the day I go into to return the ring I'm told that they don't have enough money in the register and that I have to wait until they send a check they the mail.. but me wanting the money quicker so that I can get my woman the ring she wants, I called up there the following day and ask if I can just come there so that they can refund the rest of my money in cash so that I don't have to wait for the check. And she said no.. knowing that I want to get my m woman another ring. It made me really upset.. c'mon Kay's you have to do better than that
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August 2022 by Darris Delgado
Walk in with my mother and I guess that means ignore me. I guess I don’t look like I don’t make enough money wait 20 mins after being the first customer to walk in at open just to get a price on a watch and necklace. Judgmental snobby customer service. Thank you to the gentleman who finally decided to ask me if I needed help after my mother was finished with her purchase
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April 2022 by JR
They were the ONLY jeweler in the mall with good customer service and not just looking for a quick sale. When you're buying wedding set to last a lifetime and spending a considerable amount of money, you want to understand quality, warranty, and weigh your options. Jerry was great.
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April 2022 by Ed Martin
Took my father's ring to get sized quick service and friendly people 128.00 to size can't Waite to bring dad along.
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April 2022 by Kayla Kircher
I had a beyond amazing experience at this location!!! The women that helped my fiancee and I was kind, honest and very helpful. She had told me to ask her male co worker his opinion on the two different bands I was looking at. The one band was almost 2x the price of the other band. I thought for sure he was going to tell me that the more expensive band looked better. But he did not. He gave me his honest opinion without money even being a factor! I was blown away. I will forever go back to this jewelry store at this location! Very happy with my experience today! Jerry and Erin need raises ASAP!!! ?
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February 2022 by DarrisDawndel19 Delgado
Walk in with my mother and I guess that means ignore me. I guess I don’t look like I don’t make enough money wait 20 mins after being the first customer to walk in at open just to get a price on a watch and necklace. Judgmental snobby customer service. Thank you to the gentleman who finally decided to ask me if I needed help after my mother was finished with her purchase
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January 2022 by Jmp Artwork
Cheap junk jewelry that chips and falls apart in less than a year , won’t cover anything under warranty don’t trust these people with any gemstone purchases
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January 2022 by Alonzo Laster
Great store and excellent customer service. It made my visit so much easier in picking out a beautiful engagement ring.
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November 2021 by E Camp (E Kane)
Customer Service was excellent in helping me return my necklaces purchased of the website.
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November 2021 by Michael Bertelsmeyer
Great service! Jerry hooked me up with a great deal and honest advice. Go see him for your next jewelry purchase!
