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March 2024 by Cynthia Watkins
I had to use a rental until my car was fixed. I was so surprised, they gave me the identical car that I drive, just a different color. I was so impressed. I knew all about the car and that made my rental priceless. Thank you for being so caring. The car was clean. Mine is gold.
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March 2024 by Tha' Fye Spot
If i can give this company no stars I would. My son rented a car from Hertz February 23, 2024 due to Enterprise being booked at the last minute because his car was at the dealership. My son rented the car for business to go and look at a property for purchase. He took the car back to self check in and he waited for his deposit to post on his credit card, it never posted. So he called Hertz March 1, 2024 and get this. The female agent stated to my son and I quote "A cop rented the same car as you and he smelled smoke in the car and we tested it and it tested positive for smoke." My son told her he didn't smoke and how can you charge me for a smoked car that you rented to a cop without cleaning maybe the cop smoked in the car. It's all kind of possibilities of what happened to a car I rented for one day for business because the other company was booked. My son is filing a complaint with corporate on Monday and a complaint with his credit card company to return the money that Hertz illegally took. PLEASE DO NOT RENT FROM THIS COMPANY. My son is a young black man from another state making Flint his home and this what happen to him all black men don't smoke Hertz.
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March 2024 by Jon Talarico
Rob Kramer was fantastic. He went above and beyond. He has a great understanding of customer service and their needs and he's excellent at finding solutions.
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March 2024 by Alex Meetze
If I could write a 0 review I would. Terrible people and Terrible company! . Hertz charged my account $1,350 after already paying that amount. They took my deposit even tho I returned it with care. So disgusting of a company. Corruption at finest, I recommend no one to go to Hertz. Enterprise all the way!.
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August 2023 by Alicia Young
I rented a car one-way from Flint, MI to Knoxville, TN (Clinton Highway) for 7 days, May 20-27. I returned the vehicle 30 minutes earlier than on my rental agreement. Fast forward almost two months later, and Hertz has over-drawn my credit card by charging me for TWO weeks, plus a late return fee. I am disputing the charges. Will never, ever rent from Hertz again and will let all my coworkers and friends know about my experience.
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August 2023 by Rady A
Unethical practice that needs legal action. I booked a Tesla in the morning to be ready at 3 pm. Local Hertz office called at 2:15 pm saying tesla won't be ready until 5 pm and I have to pay additional 30% more for another car. This is an unethical practice that they have to pay for my time and damages at court. See you there.
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June 2023 by Trevor Robbs
Terrible customer service I really think the guy is racist. And completely unprofessional!
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June 2023 by Stephanie Joudas
It's called to get some general information and the lady was so rude acted like. She didn't want to answer any of my questions so I just had never mind. I'll go to enterprise instead
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June 2023 by Kp Crispell
I rented a 2023 Malibu. I'm 6'7" and it had lots of room, the trunk was good size also! It was very clean and lots of pep!
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May 2023 by Teri Hawthorne
Kept me on hold for 12 minutes and hung up on me when I asked if they had any full-size vans. No offer of assistance whatsoever.
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May 2023 by MK Regrah
They were very accommodating to my issue. Thanks. I wish i could remember the woman's name that helped me. She was sweet to check out the car.
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May 2023 by Joe Drinkhorn
Always been good to me. Rob is a great conversationalist, too! Super good dude.
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September 2022 by Doreen Streeter
They do not honor Hertz reward have to always pay for upgrades .
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July 2022 by Joe Smith
If there is a car available they are very understanding and super nice! Will say that ! Sometimes no vehicle available need to work on that!
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June 2022 by Nsncy Muggelberg
Wow, was leery about getting a car from small airport, expecting a variety of possible issues and had none. They are one their game! Staff were helpful and efficient, car ready, clean and good to go. Easy check in and out. Same easy process on return! Great job! Thank you for a stress-free experience!
