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May 2024 by Maddie Hanson
If I was able to leave 0 I would.
This branch is the most unprofessional and inappropriate chase I have ever been to. If you do not IDENTICALLY match your ID signature, you can not get into your account. If you look slightly different (hair color) they will think you are committing fraud. I gave two forms of ID, they made me stick my head out of the car to “get a better look” then proceeded to tell me I have to get a new drivers license because “this isn’t you”. I will NEVER go back to this location. Do not victimize clients because of fraud issues your company has, how embarrassing. The district manager of this location should be ashamed of herself for how she treated me. I feel bad for any future individual who has died their hair and goes to that branch.
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October 2023 by Richard Holliday
Not a Chase bank member, or will I ever be. Use the Chase ATM to withdraw money. The ATM took my money from my account, then never gave me the cash. It printed out a receipt that said " We aren't able to give cash right now" with number to call. Call the number the next morning during business hours, I was put on hold for an hour and a half. So I decided to drive to the branch. Talked to the manager Morrica Miller, who told me that I had to contact my bank enen though the money was in there ATM. I was not a member,so she refused to help. Not a bank or a branch I would or will ever use again
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September 2023 by Aaron S
I agree with every single review that is posted here.I've been with Chase for 6 years. For the first time in years, I had to go inside for a notary and counter transactions.I am in at home hospice and can not stand long and use a walker.1st, I was never greeted, and ALL of the tellers were helping 1 woman only. I and 2 others stood in line for literally 30+ minutes before I said something. 2nd, the male manager was EXTREMELY rude and accused me of not speaking up first and sitting down. On my way out, he was very condescending by saying, "Well, I hope you got what you wanted, you have a super nice day.". What a jerk.Although I'm in my final year, I'm thinking of switching to a credit union or someplace more kind and attentive.
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August 2023 by Brandon Joslin
Terrible bank rude manager. The teller doesn't know the basic functions of her job go with a credit union
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August 2023 by Mazie Wiliams
the staff is terrible, the location is bad. They need to just shut down
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August 2023 by Quintine Caywood
terrible branch, staff is rude. do not come to this branch
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August 2023 by Callie Henderson
DO NOT RECOMMEND! STOP AND GO TO ANOTHER BRANCH, CUSTOMER SERVICE IS TERRIBLE. AVOID SHELLY AT ALL COST. VERY RUDE
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August 2023 by Mona Lisa
Wish I would’ve read the reviews before I came here. They are all bad in my experience. Every time coming here was terrible. The tellers are rude and races. They literally discriminate against you when you come in there especially if you don’t bank with them thankfully I’ve been with another bank for over 12 years a bank that I left Chase to go to and I will never come back to Chase especially dealing with these tellers and poor customer service at this branch. chase should look into closing. This branch are completely firing the staff and hiring new people this is terrible.
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August 2023 by monique smith
Every time i come to this Branch I experience issues with Shelley. Shelley needs to be fired. She’s rude she’s racist she’s condescending. She treats me bad because I don’t have an account there. It’s always an issue she talks over you she speaks down to you. She accuse me of throwing things and being rude to her when she was in fact being rude to me! When w asked her what the issue was then she said I slid my card to her and she didn’t like it. Shelley should be fired. I will not come to the branch again. I’ve had two occasions where I’ve dealt with Shelley and it was bad and I don’t want to come here ever again.
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August 2023 by Monique S.
Wow every time I go to this branch I experience issues with Shelley. She needs to be fired. She's disrespectful. She is rude. She has an attitude problem. Every time I deal with her is an issue with some thing. She's literally rude and deny me service several times I don't have an account there come here to cash my work check and it's always an issue. I should not have to be treated badly because someone doesn't know how to act. I think Shelley should be fired.
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August 2023 by Ron Fraley
RIDICULOUS BANK -HAD ALWAYS DONE WELL THERE UP TIL ABOUT 2 MOS. AGO -SAT IN BUSINESS ONLY LINE FOR 22 MINUTES WAS 3RD VEHICLE BACK AND THERE WERE 3 TOTAL IN THE ONE OPEN LANE -I LEFT --THEN I WENT ABOUT 6 DAYS LATER -IN BUSINESS LINE AGAIN AND 4 BACK THIS TIME IN 14 MINUTES NEVER MOVED ONCE -I LEFT - I FIGURED THEY WERE JUST HAVING A BAD MONTH SO THIS WEDNESDAY I GO BACK AGAIN TIME 1005 AM -TOTALLY RELIEVED TO SEE NO ONE IN ANY LINE I PULL UP TO BUSINESS WINDOW AND THERES A GUY STANDING THERE LOOKING AT A COMPUTER -NO COMMUNICATION WITH ME -THEN A YOUNGER FEMALE COMES AND SITS DOWN AT WINDOW LITERALLY 3 FEET FROM ME THRU THE GLASS -STARTS TALKING TO GUY IM STARING AT THEM SHOCKED- THIS STANDOFF LASTS ABOUT 5 MINUTES AND THEN A THIRD EMPLOYEE COMES UP AND STANDS NEXT TO THE GUY AND ALL 3 SAY NOTHING AT ALL -I STAYED FOR ABOUT 15 MINUTES TOTAL AND AGAIN I LEFT - ALL THREE TIMES I WAS JUST MAKING DEPOSITS SO NOT MUCH EFFORT NEEDED -I GOT WAY LESS THAN THAT -ILL NEVER DO BUSINESS WITH THAT BANK AGAIN -UTTER DISREGARD FOR THEIR CUSTOMERS -
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August 2023 by Curtis Charles
Ever since they have gotten all new employees I have had the worse customer service every single time I go there. Which I have to at least twice a week because that’s where my job banks. Slow slow slow service, employees are rude and question every single deposit or cash exchange for smaller bills at times being really rude about it If I could find out where the old staff went I would greatly drive to that branch instead of this one which is 5 minutes from me.
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August 2023 by Jamal Ghani
Just a horrible horrible service since they have new team. Truly miss the team they had. They need to rebuild this branch! Hate going there. Will not anymore, unless, I really have to.
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June 2023 by Julia Zimmer
My elderly father, who has been completely deaf for the past 7 years was assisted graciously to make some adjustments to his accounts. We appreciate the genuine helpfulness we received!
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February 2023 by Church Secretary
I have been trying to get in touch with a person to answer a quick question and it's terrible how many options I had to listen to on the phone, how many numbers I tried calling, all to be hung up on by the Robo-machine! Very frustrating! Even trying to upload this comment was not working properly (maybe they are censoring the messages before allowing them to be posted).
