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December 2024 by Tami K-A Forstall
Jillyn is very helpful and was watching out for us when our car insurance renewal came due December 18, 2024. She was able to cut our car insurance bill in half for 2025! So thankful for that savings and all of her expertise!
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December 2024 by Jayce Sleeper
Alex was great to work with! She made every step so easy and explained everything very well! She found some mistakes that needed to be changed from other providers and I’m so glad we decided to work with her!
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June 2024 by Justin Boone
Everybody there is great to work with. They’re very helpful and knowledgeable.
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May 2024 by kristy moesch
Jillyn goes above and beyond to provide world class customer service!!!
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May 2024 by Eric Schutte
I'm a windshield repair man for a local company. I've been trying to deal with a customer's insurance to try to get a warranty issue figured out. I called and spoke with Tracy and she said she would help with the claim if I didnt get anywhere with the actual insurance company. She gave me her email. I tried again with the insurance company with no avail. The customer was being very
Understanding and I wanted to make sure I took care of the customer for the agent and obviously to help the customer out as well. I misplaced tracy's email so I called her back Today to try to speak with her and get her email again. I got her vm in the morning, Early afternoon, the customer called me to let me know that she had spoken with the insurance company And that they weren't going to cover The warranty claim. I called Tracy back and got her voicemail again. I hung up after not leaving a voicemail again and called back to see if they would connect me directly with her. The receptionist said she was with a customer at the time and she would call me back. I accepted that and that was fine. The problem that I do have is she had an attitude when she finally called me back and literally interrupted me and told me to "STOP". I wasn't raising my voice,I was just trying to communicate to her there needed To be a little bit of sense of urgency so the customer didn't get frustrated. She then proceeded to tell me that I was being aggressive with calling three times in one day And that I didn't follow her directions by emailing her. I explained to her that I lost it accidently and All I was doing when I called in the first place was trying to get her email and briefly speak with her and update her on the situation. She was very rude and on VERY professional. I would never treat anyone like that. Whether i'm a customer somebody trying to take care of a mutual customer. How she acted and how she treated me on the phone was Extremely rude. In my opinion she needs retaining on the phone and customer service.
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May 2024 by Cyndi Dixon
Jillyn is fantastic! She is very responsive and is diligent in getting me the best rates. She is very helpful in guiding me through making claims and is great to work with!
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January 2024 by Johannes Tall
The professional and caring service received by Virve Tall from Tracy Willey is much appreciated.Thank You!
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December 2023 by Tonia White
Jillyn Stevens is the best! I highly recommend her
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October 2023 by Jessica Johnson
We use Blackmore Rowe Insurance for everything, including my small business. They are professional, friendly, and very customer focused. I highly recommend them!
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October 2023 by Anthony Best
Blackmore Rowe handles my auto, general liability and workers comp. Customer service is fantastic, they monitor costs before renewal and they are always willing to help! Alex P. Is absolutely fantastic to work with.
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October 2023 by Ramona Meyer
Jillyn always responds to my needs immediately and is pro-active looking for the best quotes when it’s time for my annual renewal.
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October 2023 by Debra LaMothe
Always gets back to me as soon as possible and is very efficient.
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August 2023 by Chad Bundy
Great service at a great price. Couldn't be happier doing business with them.
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February 2023 by Brad Baker
Blackmore Rowe has been an amazing help to my wife and I for the past 5 years. Every one of their staff I have done business with has been kind and professional. They have found us some great insurance policies and saved us a lot of money on both or home owners and auto policies.
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November 2022 by Celeste Church
Brandon did a top notch job helping me with my insurance needs. I was looking for auto and home owners. He was quick to answer all of my questions. He went above and beyond to help me understand every aspect of my coverage. I can tell Brandon knows what he is doing and takes pride in his insurance knowledge. I definitely feel like I made the right choice with Blackmore-Rowe Insurance! I highly recommend them for any and all of your insurance needs. Thanks Brandon!
