CVS

Most Recent Comments

• July 2024 by Kimberly Mondelli
  Very pleasant shopping experience every visit. Very courteous and helpful employees. Very clean and well stocked store.
• July 2024 by Sam Dabaja
  Fast and friendly service
  , really nice staff and pharmacist is very professional and knowledgeable.
• July 2024 by Hajar
  Great pharmacy staff. They take the extra mile to help you! Always offer help. The manager, Hanan, is a gem ⭐️
• July 2024 by Lin Dille
  Staff at this office is incompetent. I took my new insurance in to make sure it was updated for my next prescription, they took the info but someone it never made it to my account. After waiting an additional hour to pick up my prescription, they said I have to update it with them. I told them I was in earlier that day and did just that, they said that I couldn't have been or it would be right. If you have a question, it’s almost impossible to get someone on the phone without a long wait after which you are forced to leave a message. Terrible customer service. Changing to another pharmacy, this is the 3rd month in a row I have had troubles there. RAMI is the most useless employee they have there. He is rude and has possesses ZERO customer service skills.
• June 2024 by Sarah Romero
  I am supremely impressed with the pharmacist and staff at this location in Flat Rock, MI. I entered at opening time with a Rx having just been sent from an Urgent Care facility for an antibiotic. Tiffany, the reception staff, immediately assisted and told me it would be about a 20 min wait. Separately, I asked about Zepbound, which I have on file with Express Scripts. They make me call each time they ‘expect’ to receive a shipment, but they had suggested that I could check with local pharmacies to see if it was available and they could transfer the Rx. I wad told by the pharmacist at this CVS about how hard it is to get (I know), and once they received it I would go on the list and it would be filled when they had it. My ears perked up at the potential for me not having to call each time, but it initially sounded like it would still be hard so I sat to wait for my antibiotics and called Express Scripts because today was the day they ‘expected to have some’. During the call Hanan, the Pharmacist, checked her cooler and noticed she had a box of 7.5 which I needed. She did not have to do that. She took the initiative to help me knowing how difficult it is to get. She confirmed with her other staff that it was not assigned to another customer already, and offered it to me. She then called Express Scripts on my behalf to transfer the Rx. She was put on hold more than once, but still persevered to make sure the transfer was made correctly. (While on hold she was asked by another customer about a similar drug, which the man had no Rx for, but was trying to get a price on coverage. She handled his questions with professionalism and concern, even though he was dissatisfied with the answers and was a little testy. But with these drugs, trying to get them, it’s easy for all of us to get testy.) Finally the transfer was made and the Rx ready for me and the price was $100 for a single box. I only pay $25 for 3 months from ES, but I understand local pick up is more, but that much?? Hanan said, wait a minute, let me see what I can do. She went over and above to look up a discount for me which brought the total to $25. In the meantime, Tiffany let me know that my antibiotic was ready, and it was $38. I raised my eyebrows again. My coverage seemed better than that. She offered to check again. Apparently the card in the system was outdated, and her new research got me to $1.60. These two employees worked very hard to take care of me, while sick, to get me the best price, also while handling at least 6 other customers. They were polite, professional, and, frankly, awesome. I appreciate this experience, and will definitely recommend this CVS to family in the area. I don’t live here now, I’m visiting family. But I bought a house in Monroe, 25 minutes away. I’ll probably still come up here to fill prescriptions when needed once I do move into the house in Monroe! Thank you, Hanan and Tiffany.
• June 2024 by jesse wallen
  Rude and unprofessional towards customers, manager lady with glasses is a trip
• April 2024 by libralillyknits
  These pharmacists are pretty darn amazing . They’ve gone above / beyond helping to make our forced CVS transfer (thanks, Caremark) as painless as possible
  
  My kiddo requires a semi-uncommon medication. It’s incredibly expensive, an insurance battle and in the past, our “big box” experience had been a nightmare with a mix of unprofessional comments, and the general overall vibe of being made to feel you’re doing something wrong. It’s embarrassing :(
  
  I called the closer CVS and was left in limbo if they could even help my son. In a panic, I called Flat Rock CVS and these pharmacists are rockstars. They legitimately care about their patients. On two consecutive days they sat on the phone with me for an extended period of time, even though they had equally deserving customers to tend to; figured out how to get his medicine, what we needed to do on our end, then did everything they could, as fast as they could, to ensure he got his medication.
  
  Thank you ?
• April 2024 by Ray Treadwell
  Mary was awesome and very helpful. I'm glad she was working tonight
• March 2024 by Racette Jason
  I don’t use this pharmacy because I live on Grosse Ile where Hanan used to work. I had a double fusion surgery during the pandemic and Hanan was the one bright spot in the worst 18 months of my life. I can never repay her for the kindness she showed. She has forever changed my life. She is an amazing human being and pharmacist!
• December 2023 by Lori Cunningham
  The pharmacy manager is nice and does try to resolve issues. She has displayed great customer service. Unfortunately, her team is lacking in customer service and problem resolution. If you have a question, it’s almost impossible to get someone on the phone without a long wait. After so many issues, I had to change pharmacies.
• December 2023 by Nichole Bacon
  Hanan and her crew back in the pharmacy are completely on point with the time and workforce they are given! They definately go above and beyond and I really do feel like they care! They make sure I never leave with any questions about my meds and they might not be the speediest sometimes but when they can or even when they can't they are speedy in my book, I'm very impressed by Hanan and her whole group! Official shout out to the whole CVS pharm fam on the corner of Telegraph and Vreeland. Highly reccomend!
• December 2023 by Josh Tackwell
  Very quick and accommodating.
• December 2023 by Charisma Buchanan
  Hiring more pharmacy people. It always takes an hour to drop off and another hour to pick up. Either that or start paying the customers for the hours wasted waiting in your store
• November 2023 by Tori Posey
  Absolute RUDEST pharmacist. Will not be going there again nor would I recommend there.
• October 2023 by Tyrone Coleman
  I have problems every month trying to get my medication even though it’s on automatic renewal the staff is awful I’m switching to Walgreens I’m not sure what’s going on here every month there’s a problem .