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11AM - 8PM
22326 Woodward Ave, Ferndale
Vape Shops
“Called to inquire about a replacement vape part. I was assured they had it in stock. I drove over the next day to pick up it up since they kindly set it aside for me.
I got home and opened the bag only to discover it was the wrong part. I trusted the piece was correct and never checked it at the store. Therefore, I'll take some of the blame. A 7 mile and 30-minute inconvenience after all is said and done.
When I went in to return the piece, Matt the owner/manager was there. He was very warm and apologetic about the matter. He said they did actually have the correct piece in stock. It was the last one, and he comped it for the inconvenience. I couldn't have been more pleased with his quick call to action. He quickly turned a negative experience into a positive one. This is why I continue to shop at Puff Factory. Great selection and admirable service.”
“Tamika was absolutely wonderful!
Think I was probably the first customer of the day.
Smiles and great conversation, she also found a coupon that I had stored for a while so thank you for saving me money!
Have a blessed day!”
“Haven’t stopped in yet, but I’m going in this morning! I read Monica’s response to a baseless review left by what I would assume is a grumpy miserable person who didn’t get their way and got but hurt because of a short conversation. Kudos to the owner for responding with poise and respect. Made me want to bring you my business and tell my friends to come check out the store as well. I love and respect you calling out the corporate clowns and those that are blinded by their lies and greed. LETS GOOOOO!!!”
Vape Shops
Vape Shops
Vape Shops
“BIG shoutout to Chris for hooking it up on my breezes! Got me a great deal on two & signed up for points. They also have a lot more than breezes!! this will be my new spot and i cant wait to come back! Thanks Chris!!”