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“Tamika was absolutely wonderful!
Think I was probably the first customer of the day.
Smiles and great conversation, she also found a coupon that I had stored for a while so thank you for saving me money!
Have a blessed day!”
“Always a fun stop. Their baklava is absolutely dreamy. Perfect texture and taste every time. Also love the homemade candyand honey section at the front to the right when you first walk in. Owners and employees are always very kind and helpful.”
Tobacco Shops
Tobacco Shops
Tobacco Shops
“Called to inquire about a replacement vape part. I was assured they had it in stock. I drove over the next day to pick up it up since they kindly set it aside for me.
I got home and opened the bag only to discover it was the wrong part. I trusted the piece was correct and never checked it at the store. Therefore, I'll take some of the blame. A 7 mile and 30-minute inconvenience after all is said and done.
When I went in to return the piece, Matt the owner/manager was there. He was very warm and apologetic about the matter. He said they did actually have the correct piece in stock. It was the last one, and he comped it for the inconvenience. I couldn't have been more pleased with his quick call to action. He quickly turned a negative experience into a positive one. This is why I continue to shop at Puff Factory. Great selection and admirable service.”