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September 2024 by Geralyn Bond
My lease was up; over in miles and I was “stressed!” I returned to Tom Gaynor and he took care of EVERYTHING! My entire experience was exceptional. The financial manager at the dealership was quick which added to my seamless transition into my 2nd “Encore GX!” LOVE this car!
Thank you! Great Experience!
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September 2024 by Jim Lewandowski
Keep me informed on the work and completed the job with no out of pocket expenses.
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September 2024 by linda williams
Fast and professional
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September 2024 by Ron Colangelo
Customer-friendly, reliable, stress-free, convenient... all best describe our family's experience with our sales rep Tom Gaynor and the the good folks at Suburban Buick GMC in Ferndale. This is our fourth lease with GMC, two times we have driven an Acadia, and we recently have moved into our second Enclave. Each time our lease is up, we shop for the best vehicle that meets the needs of our family (space and price). We continue doing business with Tom and now Les Stanford because they work to keep us satisfied with quality and price. Tom especially is diligent, detail-oriented, and is by far, the best auto sales rep we have ever encountered.
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September 2024 by Robin Mueller
My service experience with a service advisor Ymari was excellent. They repaired my moonroof, washed my car, and Ymari always kept me updated with timing and was very efficient and friendly. Hard to come by these days in any service industry. I very much appreciated his great service.
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September 2024 by Tamika Lucas
The staff were friendly and polite during the entire process. James Davis was an excellent salesman. He was able to get me into a 2024 Buick Envista.
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September 2024 by Linda Morgan
Staff very friendly.Takes pride in servicing your vehicle. And you get a car wash how great is that good job Suburban Buick
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August 2024 by lamont colbert
They stole my handicap placard in the service department.
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August 2024 by Hugo Leonardi
Traded in 2 vehicles and bought a 2019 terrain with 56k miles here a few months ago.
Picked up the car dirty and not washed.
Still have not been paid for one of the trade ins, I have called and left messages on the General Managers phone a few times with no response.
The terrain was supposed to be a family car for my girlfriend and kids. I have put around 3000 miles on the car and on our first family trip in this vehicle, we were left stranded because the car would not go into park, and the e brake came on automatically, and because of this the car wouldn’t fully shut off and the battery died.
After a $430 tow bill to the closest dealership which was not close, almost $1500 in repairs (GM warranty covered 80%), just for the gears to now be slipping in the transmission.
Zero communication from management, they stole one of my vehicles, and sold me a car that is not running properly. Zero stars if I could.
Hopefully GM Customer Care treats me better.
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August 2024 by Tresa Jex
I walked into the parking lot, saw a car I liked and young Matt was about to go to lunch. He took the time to say hello to me, talk about the car then work with his manager Jason. An hour later he had a sale and I’m happily driving a car I’d been looking for all year!
Best and smoothest experience ever!!!
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August 2024 by crimson king20
Had a vehicle lined up to get talked to the sales man drove 2 hours just to fined out they sold it 10 minutes before I got there.
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August 2024 by Janay White
Paul was very nice and patient and helpful. I truly appreciated how hard he worked to fulfill me getting my vehicle
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August 2024 by Nick Toma
I recently had the pleasure of working with Ann Nash at this dealership, and I must say, her service was exceptional. As a fellow salesperson, I truly appreciate the level of professionalism and expertise she brought to our interaction. Ann's communication was clear and effective from start to finish. She took the time to thoroughly explain every detail, ensuring I was informed and comfortable with each decision.
Her approach was not only knowledgeable but also remarkably considerate, making the entire process smooth and enjoyable. Beyond Ann's outstanding assistance, the overall service at the dealership was commendable. The staff were courteous, and the dealership itself was well-organized and welcoming. It’s clear that Ann’s dedication to her role and the high standards set by the dealership make for an outstanding customer experience. Thank you, Ann, for your exceptional service and for making the process so seamless.
As far as the truck I chose, I am satisfied with my 24 sierra Denali as well!!
Thank you!!
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August 2024 by Jeff Weed
The service rep was amazing. My car was in and out. Everyone was friendly.
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August 2024 by Angela Bethea
Shout out to Toni Marie!! The best in customer service and patience!! And also the finance team. Great job guys!!?❤️
