-
November 2023 by jenny schwab
Car has been in shop for over 6 weeks. Excuses every time you call them for update. Worst mistake taking car into this collision shop
-
August 2023 by Nicholas James
If their bodywork is anything like their front office then it must be awful.It goes like this... I was a walk-in customer looking to get a hood and trunk paint matched and some other minor bodywork. They told me I would have to come back next week because the person who does estimates isn't in. (Fair enough, I was a walk in after all) Well, I return the following week and the woman (the one with the broken arm) who apparently does the estimates, was in the most foul mood the moment she found out this wasn't an insurance claim."Is this customer pay?"Sure"IS THIS CUSTOMER PAY?!"Yes, I said I would be paying.She got so hung up on it being "customer pay" and just kept saying that over and over like she learned a new buzzword in her failed leadership class. I wanted to leave at that point because it was clear in her attitude that she no longer cared, but I figured someone with some skill must work at this place so I'll just let her take the pictures.Big mistake. She asks me to tell her what I'm looking to have done while she's taking the pics.I'd like this CF trunk and hood painted to match the car."Hmmm, I don't know. I'm gonna have to ask the techs."Okay... I'd also like this repaired on the front fascia"Uhhhhh, I don't know. I have to ask. And this might need to be completely replaced"She then proceeds to pick away at this spot with her nail. I tell her to stop, she doesn't stop. She then looks at me with such an attitude and says "she needs to get a feel for it." LMAO. I'm sorry, what? She just told me she 'didn't know' if a hood and trunk could be painted, but suddenly she's a urethane whisperer?It's been over a week since that "appointment" and I still haven't heard from them. I'm convinced she probably 86'd my entire inquiry because she's a child and doesn't know how to communicate effectively.I was going to just forget about it and find an actually reputable shop, but the fact that I still haven't received anything from them was enough to warrant a record of my experience... or lack-thereof.
-
August 2023 by Brenda Doll
I brought in my car because one of the windows would not close. The ladies in the front office were extremely kind. They explained everything about the process (car rental, etc) which greatly eased my worries. Turns out that the window fix was very simple and they didn't charge anything. They even washed my car. Considering the circumstances of why I was there it was a great experience. Can't thank them enough.
-
July 2023 by G Agha
STAY AWAY .terrible shop. stay away. they change your appointment after waiting for two weeks. When you get upset that they moved your appointment they leave a message that they can not accommodate your car service, and they wonder why I am so upset. Very unprofessional. AVOID THIS SHOP. IService: Body & Trim
-
June 2023 by Phillip Hall
Incredibly friendly and accommodating staff. While I was dealing with a million things when my car front was smashed, they kept their cool, and helped me keep my cool. Excellent team here!
-
June 2023 by Gena Dellicolli
Avoid at all costs!went 4 an estimate&was under attack by 2 women who wanted me to commit to using the shop,before I was given an estimate ?
-
April 2023 by Chrystal Roberts
Service King Collision did a fantastic job repairing a dented door on my car. Communication throughout the process was excellent. When I picked the car up, it was spotless inside and outside. Everyone that I interacted with was helpful and professional. My car was finished late afternoon and they stayed open after closing time so that I could pick it up. I would definitely use Service King Collision again.Services: Painting
-
April 2023 by R G
Great Service! They repaired my car before the original estimated time and kept me informed throughout the entire processService: Body & Trim
-
February 2023 by Randy Blasko
Very Friendly ! They keep you well informed on the status of your repair.
-
January 2023 by jennifer masek
Fantastic people to work with,I was very satisfied with the work aldi. Highly recommend.Service: Body & Trim
-
January 2023 by Jennifer M.
Great work,highly recommend. The employees love their jobs and it shows.Courteous and kind humans.Great experience.
-
December 2022 by John Collins
The Body Techs are highly skilled collision experts! Absolute masters of the/their craft! The Painter is amazing at color matching and fine tuning beautiful magnificent finishes from top to bottom! A true artist with extreme talent! The GM and front office staff are like no other, hearts of gold with a passion and thirst for top notch quality customer service! The CER and Repair planner are hard working and always go beyond for every customer no matter what! The Parts guy tries very hard to manage his department! The Detailer does what is necessary to bring you a clean and sanitary welcome back to your car experience! The Team in Ferndale is like family, a very unique group thats gets it done and done right! I dare you to find out for yourself!
-
December 2022 by Lynette Robinson
Very professional..Love the communication relating to your vehicle..
-
November 2022 by Angela Rodriguez
I visited them to have them check out my car before it's initial visit they were very friendly and nice and helpful
-
October 2022 by Arthur Jagers
Can't deliver on due dates - more excuses than stars in the sky and my car is still not right
