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March 2024 by Mary Wilson
My son was trying order a piazza for my brithday tonight but it was an epic fail not on my son part but on papa Romanos part ,worst piazza ive ever had the piazza was shook up slide around all the topping were half off and it teasted nasty the said becuase he order it with extra suace was the reason why all the topping came off smh ill never order from them again costing him $40 i did better eat a hot dog . Bad all the way around service . The ferndal location not good service at all . Very disapointing . And didnt care that there serivce sucks . If i didnt have to give a star i wouldnt .
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March 2024 by Tamaroff Banks
The staff was friendly, and the food was hot and delicious!
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March 2024 by Stephanie Scott
We ordered a chicken margaritas pizza it was delicious and hot.
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February 2024 by Shuggie Gumdrops
Just finished ordering from the new website on my fourth occasion. I have been ordering pizza here for years without issue. All four of my last four orders on the new website have had problems. Most recently I paid $10 extra to have my pizza delivered by a driver. But when I received my confirmation it was a pick up order. I was told by the manager on duty that they could not give me the $10 back. But they also couldn’t drive my Pizza seven buildings straight up the road to deliver it without me paying an extra five dollars. so I went to pick up my pizza and fully expected to receive my $10 to which I was told no.. That I would have to call corporate if I expected my money back. The new website is awful and creates a lot of problems. But to be told that you can take my money but not return it for a service you did not render… that’s stealing. I hope you enjoyed the money because you won’t be getting my business again.The delivery driver is actually an awesome guy. Which is why they received stars at all for service.Came back to edit to say that not only is my pizza undercooked now that I’ve opened it. But it also has ham on it. I didn’t order ham. This was just awful. Very disappointing.
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February 2024 by Teena Valentine
Not dine-in friendly but the pizza is always hot and well-made.
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January 2024 by Calvin Naimou
I loved the food! Marcilio is a very good
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January 2024 by Randell Jones
I'm not going to bash them but I want to recognize the 3 young men that held it together Xmas night when most of everyone was closed an for them to be open, for putting out all the door dash as well as walk in orders an was able to get them out...u just had to pack a little patience an I say that cause most customers was being fussie but u got ur order...good job guys?????
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January 2024 by Robbie Parente
Sketchy business practice. Ordered food for my employees. Got a call demanding that I send my drivers license and card. Like its a pizza place. Be for real. It is also not mentioned once on the papa ramonos website that this is a process you need to do. Won't be going back. Food was great but I'm very concerned over business practices.
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January 2024 by Roody K
Love the food very friendly
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December 2023 by Matt
Didn't receive what I ordered. Manager SAYS his name was (Yousif). He wouldn't refund me my money or make the correct pizza ordered. Offered $5 credit. Never even apologized. Pizza received also seemed old and was chewy. Please avoid this location. They should be closed with this poor service. Finding employees must be hard! It's no way the owner leaves his business in the hands of the manager working this night.
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December 2023 by Munkbay S
Ordered a large square pizza. Received a large round. The pizza was so tough you could barely bite it. The Manager, Yusuf said I can bring the pizza back to receive a new one or get a $5 credit. I asked if I could get the pizza another time he said no. I asked If I could come get the pizza tomorrow he said I would have to bring back the original pizza I received to get a new one. I said it’s not a full pizza anymore my family tried to eat it. I can bring what’s left. He said he wouldn’t be able to remake me a pizza if it’s pieces missing. The service is terrible. The quality of the food is terrible. I will return the pizza in a garbage bag where it belongs. I will not be returning to this location to purchase food ever again. Wish I could give 0 stars!
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October 2023 by Andrea Bander
I placed an online order totaling with tip around $100. I placed it about 4 hours ahead of time to give them plenty of time to make 4 large pizzas. About an hour after placing the order I received multiple calls from an unknown number but was unable to answer because of work. I then began receiving text messages from the number, who turned out to be the managers personal number, not the store, telling me I needed to immediately send him a picture of my credit card and drivers license. When I refused to do so over text I was told if I didn’t comply the Ferndale police would be called to report me for using a stolen card. After going to the store to speak with a manager I was told that there was nothing wrong with how the situation was handled and that he was justified in his actions (possible identity theft and threats) because of previous instances of credit card fraud and because I did not answer my phone the first time he called me (without leaving a voicemail or calling from the actual store).
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October 2023 by Rachel Zonsius
Talked to Nadine the “manager “, about forgetting my very expensive salad and she said the best she could do was a $5 dollar credit. That was my dinner so i wasn’t happy. The pizza there is no longer good like it used to be. Barely any cheese. I would not recommend.
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October 2023 by Giana Angelina
I absolutely love this place!! I’ve eaten at many Papa Romanos locations and this one takes the cake! The pizza is phenomenal. The classic pepperoni is definitely a family favorite. The service here is great. I’ve never had an issue. Delivery service is always on time and food is always fresh. Service at the counter is excellent is well. Very clean place, good atmosphere, and a pristine menu. #1 choice for dinner.
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October 2023 by Kierra Lewis
Never ordering again.. Very disappointed. i ordered online small 1 topping pizza with medium salad. After ordering received a phone call saying that since it was my first order, I had to have my ID that matched my card,OKAY that was no problem. An hour and 30 minutes passed and my food still had not been delivered. so i called the store and only for them to tell me that my order could not be delivered . First they tried to say they tried contacting me and I didn’t answer. So i inform the lady that he did call me and told her about the ID thing she puts me on hold. Then another lady gets on the phone to tell me that my order cannot be delivered because my address is out of the delivery zone, and they were going to call me back to tell me that but they got busy and forgot.basically said it’s nothing they can do when they are the ones who forgot and didn’t do their job properly! how do you forget a customer . y’all didn’t forget to take my money. Soo unprofessional. And not good customer service. I work in customer service and this is not IT. So now I have no food. And have to wait several days for a refund. And have to spend more money that I didn’t plan on spending to actually get some food for myself and family.. Very disappointed never going to order again. I work nearby and always walk pass said I wanted to try it. But the customer service I just received turned me the wrong way.
