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November 2023 by China Doll
The reception was really nice, it’s a beautiful spa, everyone was really warm, friendly and accommodating but, I did not enjoy my massage.The massage was why I went. Everything else could have been bad as long as I got a good massage. It’s like going to a beautiful restaurant but, food is just average.The service was all applied pressure and no actual massaging. I kept waiting for the massage to happen and it never did. I kept telling the Masseuse what areas I needed and where I had knots etc.. He never touched those areas other than pressing down.I didn’t complain when the owner asked how it was after, I said good, I didn’t want to make anyone feel bad. My husband left a nice tip but, we wouldn’t go back. We were both very disappointed because we really needed a good massage. He had a different Masseuse and his experience was similar.
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November 2023 by Layla Noor
AVOID THIS PLACE. I reached out directly to try to come to a solution but was ignored. This place has burned me too many times. My husband and I paid for a couples massage and my massage therapist hardly wanted to give me a massage. I was politely asking for where I needed a massage on my back and if she could increase pressure, but I was continuously ignored. Probably the most stressful massage I’ve ever had, and for a very high price. I looked obviously upset and talked to the front desk about it, but they offered no solution. I reached out through email and was ignored.
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October 2023 by Jasmine Sunflower
I have the pleasure of receiving a monthly facial from Lindsey at Hand and Stone, and I must say it is always an absolutely delightful experience! Lindsey's expertise and attention to detail truly sets her apart. From the moment I walked in, I feel pampered and relaxed. The front desk specialist Remi is so approachable and is a gem. She remembered my name from only meeting me once and makes me feel welcomed before and after my service. Everyone answers all my questions with care even when it might seem like the silliest of questions.Lindsey took the time to assess my skin's specific needs and tailored the facials accordingly. Her gentle touch and soothing techniques made me feel completely at ease throughout the entire treatment. She used high-quality products that left my skin feeling refreshed, rejuvenated, and glowing.What truly impressed me was Lindsey's knowledge and professionalism. She explained each step of the facial and offered valuable skincare tips to maintain the results. Her passion for skincare was evident, and it made the experience all the more enjoyable.I left Hand and Stone feeling like a new person, with radiant, healthy skin. Lindsey's exceptional skills and warm demeanor makes every facial a memorable and highly recommended experience. I look forward to every treatment from this talented esthetician!
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October 2023 by evelyn dougherty
I switched locations from farmington hills to ferndale because of logistics. I am so happy I did! I have now seen India twice and I feel amazing! I recommend her to everyone I know and tell them to join the club! :)
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September 2023 by Coach K
My girlfriend is very happy that I gave her this monthly gift. She was skeptical about trying this because I give her massages also. But she was very happy with the experience and looks forward to her monthly visits now. Thank you!
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September 2023 by Shauntel
Stay far far far away from this location. Not only did they inconvenience me once, twice but three times. All 3 times they changed my appointment time without a courtesy phone call to make sure that i was okay with the time change and that it wasn’t interfering with other obligations that I had on those days.They just assume that I would be okay with it. The last time they canceled my appointment as I was driving to the location. They manager didn’t have a care in the world that she and her staff have been inconveniencing me with every single appointment that I’ve had with them. No type of compensation for anything. All she had was I’m sorry. Well that’s not good enough. Maybe I’m sorry for the first time. But not three times. All the manager said was that’s how we do things, it’s just 15 mins change it shouldn’t be a problem and that her staff had to eat.She change people’s appointments time so her staff can eat. How about Don’t make appointments available during the time your staff have to eat if it’s going to be an inconvenience to us who book online. I then asked her what are her steps moving forward to unsure that she and her staff doesn’t have to keep changing appointment times that were booked online and she said to me “we’re going to keep doing the same thing” Just book your massage and or facial elsewhere.Ohhhh and one last thing. The automagically tell you the tip for the esthetician is between $20 and $22. Tip for services should be 18 to 20 percent of the amount you paid for services. I paid $69.95…. 20 percent of that is around $13. You shouldn’t tell people how much to tip. Tipping is a courtesy. People tip if they want to, and or if they can afford it. Also they tip how much they want too even if it’s $5. You don’t tell anyone how much they should tip. If you want to control someone’s tipping it’s call gratuity. If your reading this. Please go somewhere else. Don’t want your time and energy booking anything at hand and stone Ferndale location in Michigan. I wish I could rate in the negative. Because you sure don’t deserve this one star.
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August 2023 by Patrice Henderson
My masseuse was the first masseuse to educate me on what I can do at home to not be so tense, which has been very helpful for me! My mom loves this place as well…it’s hard to find a good massage parlor but I definitely recommend this place and intend to check out the one in Farmington Hills too.
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July 2023 by Marsalis Mars
I paid for a lymphatic massage and was NOT provided the appropriate massage. Additionally, I had to educate the massage therapist on what needs to be done. I was provided a disservice and for those looking for such massage do complete research.
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June 2023 by Melissa Behring
Always have a great experience here. No matter the masseuse, their staff is kind and courteous. Relaxing environment.
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June 2023 by Brielle Nelson
Diamonique gave me the BEST brazillian i’ve ever had! super quick and practically painless
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June 2023 by Chaniece Taylor
I’ve had good experiences at locations in Michigan and out of state, however today was much different, unfortunately. Front desk staff was amazing, knowledgeable, and kind - no complaints there. The massage was the worst I have ever had. You tell them about previous injuries so they can be aware of how you need to be handled, it seemed like the massage therapist, Pam, took it as a personal challenge. Majority of the massage was focused on the area I injured years ago - due to said injury I have less motion and flexibility which can be felt. Pam kept telling me to relax, I’m being tense, loosen up when it was clear I was uncomfortable. I had to remind her about the injury to which she responded, “the one from 10 years ago?” I asked for light pressure and got anything but. Further, there were instructions being by given and irrelevant conversation being held that I’ve never experienced at any massage - it was the opposite of relaxing. She seemed annoyed with me. Furthermore, the massage was a gift, now it feels it was a complete waste. It’s be different if I was not vocal about what I needed. I’m so much more sore than I was before my appointment. I would have shared my experience with front desk staff but Pam was in hearing distance and in the lobby soon after.
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June 2023 by MpM 2025
06-02-23I visited this location today I was over whelmed and satisfied. I had the best service ever. This was the best experience I have ever experience. Ms Lindsay was so so nice and she gave the best facial. This was the best treatment I ever treat myself. I highly recommend everyone would try it out it will worth the money you spend
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June 2023 by Marsalis Mars (Wade)
I paid for a lymphatic massage and was NOT provided the appropriate massage. Additionally, I had to educate the massage therapist on what needs to be done. I was provided a disservice and for those looking for such massage do complete research.
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May 2023 by K S
Diamonique was the best ever and I HIGHLY recommend her. So sweet, professional and gave me the best facial ever. So happy!
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May 2023 by Ivana Tornero
Been coming here monthly for over a year and it’s absolutely a part of my self-care routine. Sarah. Is. AMAZING. Perfect massage therapist. Adapts to what I need and always remembers my preferences. Highly recommend!!
