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November 2023 by Stephanie A.
Always friendly and fast. I really like how they don't do the hard push to upsell you additional items when you go in for an oil change. There are usually coupons on the website so you'll get more for the money.
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October 2023 by Joseph E. Stonchus
I have been comin to this Pennzoil since moving to the area in 2009 and keep coming back because of how awesome they are.A couple weeks ago, my oil life indicator was at 1% and I had an hour drive ahead of me for a wedding rehearsal. I unknowingly pulled behind the bay doors without realizing that it was 10 minutes past close. I am not that guy that will demand someone stay open (or order a takeout pizza 10 minutes before close, etc.), but I was in a pinch and saw the crew still working on a couple cars. I asked if they could sneak me in, but if not: no big deal. The long-time manager, Moe, asked me if I could come back tomorrow. I could not, as I had the same drive in the late afternoon for the wedding, with errands beforehand. At that, he told me that he could change my oil. He did so with a smile. I kept apologizing to every worker that I saw for keeping them over, but everyone was chill.Also, they were as methodical and efficient as any other time I had been there--it was not a rush job, but it was done quickly enough while doing it all correctly. If you need a reliable place for your oil change with a professional crew who know the meaning of customer service, check this place out. Just make sure you're better than me and show up on time please--just because they're cool doesn't mean you shouldn't be too.
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October 2023 by Diana M.
My 2009 Dodge Van found a new HOME! I'm extremely happy with the total service that "Ferndale Oil Change Center " gave to my van. Moe provided explanations on what was needed to help my van run smoothly for the coming winter season and beyond. I highly recommend this team to service your automobile! Thank you again!
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October 2023 by Danielle P.
Wonderful service! Just bought my leased XT6 and they performed a full service with great customer care, explained everything in detail, and were super nice! Would highly recommend.
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September 2023 by Celeste W.
Was there this weekend and this is the most thorough oil change that I've ever had. They checked everything and informed of upcoming issues. The staff was phenomenal and I will be back.
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August 2023 by TM J
Smooth process, quick, and easy. Professional service and good customer service, with competitive prices. Will come back here when in town and needing an oil change.Services: Transmission
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August 2023 by Layla P.
Usually, you have to mentally brace yourself when visiting establishments like this, expecting to be bombarded with exaggerated sales pitches. However, in the case of this place, I've frequented it for several oil changes, and the excessive sales tactics are either missing or significantly toned down. The staff is genuinely supportive and takes the time to elucidate their procedures; moreover, they treat their customers with kindness. Following your initial visit, they provide a 10% coupon card applicable to subsequent visits. Keep an eye out for additional coupons as well - that's how I initially stumbled upon this place!
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July 2023 by Heather Quayle
I have been coming here for years. They always let me know what service my car is due for but never push me if I don't want to complete it that day. Super friendly and professional! I highly recommend them!Services: Air & cabin filter replacement
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July 2023 by Shawn R.
I love this place! As a new customer I went yesterday due to aYelp recommendation. The service and courtesy was out of this world. The mechanics were knowledgeable, polite, and very patient. I was there for oil change true, but thanks to them I didn't know I had an air filter, and I had been going to the dealership, and it hadn't ever been changed. Kudos to them. They have definitely sold me.
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July 2023 by Mitchell D.
I always go to the Toyota dealership to get my car serviced. They were booked up for 2 weeks and I needed an oil change badly. Found this place down the street from where I live. I can't say enough good things about this place. Super friendly, didn't make me feel like an idiot, and communicated throughout the entire process. He pushed me to get anything extra, but did recommend a few things. Highly recommend! I will return!
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May 2023 by Erin Cashin
These guys were so nice and informative about everything they were doing. They weren’t pushy about additional services or products and they were so fast. It’s so rare to find such a great place with honest and good people. Top notch!!!Services: Air & cabin filter replacement
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May 2023 by Hunter Michalak
This place goes above and beyond! I can’t recommend this place enough! Super helpful and proffesional.Services: Air & cabin filter replacement
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March 2023 by Sarah Langell
I went here two weeks ago for an oil change and while there was shown a sample of a clear liquid and was told that my anti freeze was practically water and needed to be replaced. They quoted me at over $100. That seemed a bit high so I declined and went back to my normal oil change shop and they showed me my anti freeze, which was a solid red and they told me it was perfectly fine and did not need to be replaced. Ferndale Oil Change Center clearly just saw a young woman with 2 small children in the back seat and tried to take advantage of me. Writing this review to warn other women to not let them try to fool you.
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March 2023 by Shawn Rubens
I loved my 1st experience. The staff is sooo courteous, knowledgeable, and professional. I will continue to go to them. The prices are reasonable also.
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March 2023 by amanda hacker
Had a great experience here, Moe was very friendly, helpful and honest. We appreciate the excellent service and will be back!Services: Auto engine diagnostic
