-
March 2024 by Mary
Personally, I can't understand why anyone would give Crane a bad review. Their staff is extremely small with only 3 employees, the doctor, receptionist, and the girl that helps with glasses. They all are extremely accommodating and fun to work with.Why write a bad review on such a small business, i can't imagine why.My family and I have been coming here for 5 years, and even while Dr Crane is not the doctor anymore. We're pleased with the doctors we have worked with so far.Their glasses selection is amazing, and they help you find glasses like a personal shopping experience. I think all glasses shops should be like Crane, and I will always send people their way. #supportlocalbusiness
-
February 2024 by Ayeshia B Brown
Ben going here for 15 years and had no problem the original staff is gone and I'm sad Dr crane is retired now .The new eye doctor is lovely and the front dest lady. The young lady who fits your glass I'm not a fan of so I will be be saying goodbye to crane optical all because of the lady who does the glasses I'm sad but it is what is
-
December 2023 by Kathy Wilson
The frame selection is the best. You will never be disappointed. Lee and Kristi are the best. I love Crane Optical I have been a client over 10 years. Never disappointed.
-
November 2023 by Liyqa L
Crane has a great frame selection and great deals! I got by second pair of gucci sunglasses half off. The staff took great of me, and my exam was amazing.
-
November 2023 by Samantha S.
I loved my experience, came in to get my glasses fixed and they did a beautiful job.My glasses looks brand new .Grateful for the amazing customer service
-
September 2023 by Molly S
Great eye doctor and best selection of glasses! I get compliments on my frames daily.
-
July 2023 by imoni Durr
I absolutely love crane optical. The staff is very nice and make me feel very at home even though I am shopping for glasses. The doctor is also very nice. Everyone offered me a bottle of water so that says a lot about their customer service. And to top it off they have amazing glasses. I get almost 5 pair every time I go in.
-
April 2023 by Amanda S.
My very first appointment here, the worker who helps people try on glasses didn't see me sitting in the waiting room and came out to gossip to the front desk worker about another patient being cheap with their glasses. When it was time for my fitting, the same person added on different types of lenses without asking me and then gave me a price that was more than I wanted to pay. I asked why it was so much and she then provided a breakdown of what was included, and I was able to opt out of the things I did not want (anti glare, fog etc). I also asked for my prescription information because I wanted to order sunglasses online, which I told the front desk worker and she reluctantly gave me the info I needed. My second appointment I decided I wanted to try contacts. I had to schedule a separate appointment to come back for the contact fitting/class. Then they sent me with a few samples. Some time went by and I decided I wanted to try a different type of contact, so I had to make another appointment for more samples. Fast forward to now and I called them trying to finally order contacts and apparently it's law that after so much time goes by, you have to have a new appointment for the script to be written. After doing some searching I did find that to be true online. But after these multiple interactions, I just feel that the place is more concerned about money. They were never clear about these stipulations up front.
-
February 2023 by Sarah Sprague
If you can actually get to see the doctor this is a great place. My last optometrist had given me too strong of a prescription and was not willing to change it. I came to Crane Optical and was very happy with the new prescription, glasses, and contacts. However, their hours are extremely limited and unreliable. I have called to come in multiple times and been assured that the facility would be open only to find a closed sign on the door, or that the person who could help me was out to lunch or not there for some reason. The hours online are not reliable as they have been closed when it says they were open. I’ve tried making appointments to pick up glasses, contacts etc but they just say to come by and assure me that they will be open. Unfortunately that is not the case, and I’ve wasted many work hours driving out here only to find that they’re closed. I’m not sure what’s going on with this business but if their hours were actually reliable it would be great. As is, it’s pretty frustrating.
-
November 2022 by Kayla Dill
This office is great! The two doctors I have seen here have been very pleasant, thorough, and personable! The staff are amazing and always have an answer to my questions. I love that they give advice on glasses fitting and are always available for walk-in adjustments. They will be my go-to office for contacts and glasses while I live in the area!!
-
October 2022 by Jennifer Taylor
I have been going year for 3 years now and have been very pleased with the quality of care in the eye exam and eyeglass selection. This past trip I had a contact fitting and selected new frames. Great selection and brands of frames to choose from and pricing is very clear and upfront. A very high quality place! I've tried national brands before coming here with rough experience. Never had a bad experience with Crane Optical though.
-
June 2022 by Michael A.
Personable, helpful new patient scheduling, with knowledgable, attentive, and thorough client care. Turnaround for an exam is no-hassle, and pricing is upfront and honest. Especially for the non-insured, such as myself. Recommended all around.
-
May 2022 by Jennifer Zagorski
I have been going year for 3 years now and have been very pleased with the quality of care in the eye exam and eyeglass selection. This past trip I had a contact fitting and selected new frames. Great selection and brands of frames to choose from and pricing is very clear and upfront. A very high quality place! I've tried national brands before coming here with rough experience. Never had a bad experience with Crane Optical though.
-
May 2022 by The king Swain
Awful. Can never figure out when they are open. This is far after the country is back to normal from Covid. The website is completely wrong on info.They overcharged me, and they are using 1980’s technology still.
-
March 2022 by Jeanne McCarthy
I had a wonderful experience at Crane Optical. I hadn’t gotten an eye exam in forever and I was quite nervous, but Dr Isaacs made me feel so comfortable, answered all my questions, and was an all around delight. Everyone else there was equally welcoming and pleasant.I’m looking forward to getting my new glasses soon!The only thing that could have made it better was if they enforced their mask rule. I was disappointed by that.Overall I would still recommend this place.
