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June 2024 by Darius
Ferndale Branch Everyone that helped with my banking has been very helpful and courteous especially TIffany Poe when above and beyond to help me with my account.
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March 2024 by Sheila B.
I would give Citizens Bank a big fat Zero if I could. This bank is refusing to approve my debt card purchases of even 13.00 for a pizza when I have plenty of money in the account and even if I did not have enough money in my account, I have overdraft protection! I attempted to pay a medical copay Monday morning prior to surgery and they refused to pay the 200.00 even though I had more than 2 grand in the account. This forced me to use a credit card which of course I did not want to do, they are forcing us to! I have called Citizens Bank and they said the computer decides when they will pay and when they won't. I get an occasional overdraft, but 99% of the time, I get money into the account before the 24 hour deadline. The last phone call I had with them, the man actually laughed when I told him I was going to pull all my money out and go to another bank. This morning, my husband got a NSF notice attempting to buy gas, he has over a grand in his account! I have had it. I have been a customer for 28 years, it means nothing to them. Looking for a new bank or credit union. I am really over this bank!!!
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December 2023 by Laura R.
I am trying to leave this bank as fast as possible. The overdraft fee situation is out of hand. Last month they literally charged me $400 in overdraft fees in less than 24 when I specifically signed up for no transactions to go thru unless there were funds in the bank. I use a bank account for two reasons to deposit my social security disability check and to pay credit card bills. That's it. And every single month they are literally stealing money from me. I hate this bank and can't wait to change banks next year
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November 2023 by I Bee
Sitting here waiting for someone to help me fix something that couldn’t be fixed online or by calling customer service. I am literally watching these employees fraternize, watched a person come out of nowhere and take the spot in front of me to speak to a banker, and they keep telling me in five minutes over and over, I just had to leave. They earned this rating.
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November 2023 by Summer Parker
This is the worst bank I’ve ever been to, they count the money slow and wrong and will literally have you waiting for no reason!!!
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October 2023 by M Walker
One of the most unprofessional Branches of Citizens to go to. They spoke on my account in front of another customer. They're condescending, and slow. I’ll be closing my account with them promptly.
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August 2023 by FLH TCI
Consistently the worst service of all citizens in Oakland or Macomb. Typically 20-30 minutes to do 1 transaction
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February 2023 by Caitlin Prentkowski
They stole my money. I went in, with CASH, got a receipt, and then magically the money is gone. Their back office “can’t” find it or see it, nothing. Then..when I go in to have it corrected, the “manager” has the gall to ask me why I need access to my money right away and can’t wait the 24-48 hours for it to post. Are you joking? Is this a joke? Apparently it was a joke, because the teller laughed about it in my face. I’m done with this branch. Unprofessional is the nicest word I can think of.
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September 2022 by Beverly Thomas
I was greeted by all tellers and the one available to help me asked, how are you. How may I help you?
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July 2022 by Michael Edwards
Horrible service. Lady was so very rude.
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June 2022 by Valerie Ryals
Their ATM stole my entire paycheck because it had no money in it but it still deducted the money from my account. We are on day 3 of them not fixing the problem and now I have no money to eat or pay my bills with. Don't go here!!!
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March 2022 by Juana Woodson
EXCELLENT MANAGER AND CUSTOMER SERVICE/BANK REPRESENTATIVES... Friendly, professional and very knowledgeable!
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October 2021 by dustin holshoe
Literally the slowest bank you will ever go to I pulled up to the drive-through line and I was 5 cars back I spent 1hour and 10mins in line I will never go here again people are rude also it would seen after making people wait over an hr in the drive thru they would be nice nope not the case
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October 2021 by Jeffrey Sawicki
I would give it a zero or better yet a negative 10Are you kidding me been sitting in the drive-through with three cars in front of me for over a half hour
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May 2021 by Siobhan Williams
I have been in this line for 1 hour With only 1 car in front of me and 10 cars behind me have Never been here before but I'm positive this is the last time I'll be coming to this location You would think if there is a problem You would tell the person to come inside to solve the issue So you can continue to process the rest of the people But I don't understand why do I have to go outside my neighborhood to be serviced by this Bank when I have one right in my neighborhood it's ridiculous
