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June 2024 by Valerie D
We've been experiencing major technical network issues for the last 4 days. We tried to call Verizon before heading to the store. Once again, 3 new people I'd never seen before. They go through workers like I change my clothes. None of them had a clue what to do & told me to keep an eye on our box.
Update: A traffic accident near Bishop Airport caused the issue many of us experienced. Why most of the Verizon staff didn't know is a bit concerning (stores & customer service), but I appreciate the call from the Flint regional manager who let us know what happened. ?
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April 2024 by George Saint
Reps don't care about you and they lied to me about the price of my plan, very disappointed. I'll stick to the store on N Leroy.
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March 2024 by Grant Skinner
Jesse was able to get my mom and I all set with her new phone. Great service from this guy!
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March 2024 by Lj Bobby
They were very helpful in changing the account around. Very friendly
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February 2024 by MoJo MoneyMonkey
I went in on a whim looking for information about switching over to Verizon, and Terri was an absolute sweetheart! I hope to be seeing her again and thanking her for how kind she was with me. She guided me from start to finish with upgrading my iPhone and switching services, and she even listened to me ramble on and on throughout the whole process. I’ve always thought of phone stores as upsellers but I truly feel like Terri was genuinely looking out for me and my own needs.
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February 2024 by Jason Sprague
Do not use Verizon com to order anything I just recently got screwed big time and am still waiting for my 809 dollars to hit my account because Verizon doesn't know how to run a site.... absolutely a joke.
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December 2023 by Beth Clark
Couldn't get any help
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December 2023 by Dale Brooks
New provider
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October 2023 by John Newell
Clay was so very helpful, friendly and very knowledgeable! Thank you very for all of your assistance:)
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October 2023 by Joey Stinson
There are private owned stores and corporate owned stores. The Fenton store is privately owned which is why they are unable to provide anything other than basic bare minimum customer service. If you're looking for real support for your devices, adding a line, transferring numbers, etc, I highly recommend going to the Brighton location instead. I've been to this location exactly 5 times and each time found they've been unhelpful, difficult, or full of excuses. I went to the Brighton store each time after and all of my problems were solved immediately with no issues.
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September 2023 by Steve Losey
Excellent customer service!!!
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September 2023 by Rich Sobolesky
Apparently there are corporate verizon stores and non corporate verizon stores. Even though there is no indication anywhere that the store is corporate or not. I was double charged for "setup charge" charged for two lines even though I was just transferring over to an open number. It took what seemed to be ours between several calls to come to a satisfactory resolution to the problem.
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September 2023 by Janet Allwelt
Cheveze king was so professional friendly and was so helpful helping me we need more people like him thankyou again cheveze made my day
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August 2023 by Gabriel rheingans
These employees were great I forgot their names but they helped me and my step dad get a phone and helped even when their computer wasn’t working. There was also a guy who walked in being rude but they held their emotions and helped him set up a phone. Very good service.
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July 2023 by Aaron Stearn-Raskin
I was going to leave a long review as to why I would never shop at this Verizon store again, but it appears that the rest of the customers that have been to this location have also had a poor experience. I would recommend avoiding this location at all cost.
