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November 2023 by Kim Davis
I have never had such poor service after the sale. I have called several times since July 27, 2023 for a replacement of a flawed window in my new vehicle and I do not get a retuned call. Finally made contact with a sales rep and was told he was going to walk over to the service department and have them call me while he was standing there. That was 9 days ago. Called and left him a message 2 days ago, but have not had a returned call. I am totally confused by this treatment.
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November 2023 by ESOC Vortex
All around was an amazing experience from the moment I called to, to the moment everything was done was amazing. When I first called to get a recall fixed on my Dodge Nitro they were able to help access all of the needed information and get me on schedule. When I got my recall fixed everyone at there facilities was super, they were also able to get the work done in a timely fashion aswell as vacuuming the front seats and floorboards for me!
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November 2023 by Jenna Munn
Amazing service by their service department and their sales team, Jeremy Cheaney. I’ve been using Jeremy for years for my leases and he is the absolute best; efficient, professional, friendly and knowledgeable. The whole team at La Fontaine Fenton is amazing!
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November 2023 by Taylor Stoolmaker
I highly recommend LaFontaine on silver parkway to anyone in need of new tires for the Michigan winter.I unfortunately hit a pot hole early Sunday morning.Fortunately with the convenience of LaFontaine’s online appointment scheduling I was easily able to schedule my service. The very next day everything was done and ready to go. Huge Shout out to Sandra Light & Jake Camp for the incredible customer service! The experience was easy and affordable. Will be back for any auto repairs I may need.
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November 2023 by carrie Lindsey
Greg from sales was awesome and helped make my dtr’s experience amazing ! Service was not so great however !Had her car twice for issues that came up literally one day after purchasing the vehicle. Did not give a rental car either time kept her car for over a week each separate time so in a month, my daughter had her car only one week. Then after they said they fixed the issue driving the car home it continue to do the same thing it did when servicing her vehicle to begin with. Never did make it right with us.
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November 2023 by Michael Sleeman
After they evaluated my vehicle and ordered the repair parts I scheduled an appointment to have the repairs done. The vehicle sat for 2 days without anything being done to it while I had to convince my boss I had to work from home and walk anywhere I wanted to go. When I checked on it’s status and found this out I immediately went and picked up my vehicle from them and am now looking for a different place to do the repairs.
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November 2023 by Autumn M
Dana at LaFontaine is Awesome! I told her what I was looking for, how much I could afford, and how many miles I drive to work each day. She started searching right away for my perfect match and hooked me up. If you are searching for a vehicle, she is your girl. She definitely cares about her clients and does what she can to get them set up with what fits their needs. Thank you Dana for being so friendly and great! (:
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October 2023 by Daniel Putnam
My review would have originally been about two or three stars due to just poor timing. However, with care and communication, the team here took initiative and provided excellent customer service, and more importantly a dependable vehicle for my family to drive in. I found a used minivan at an affordable price, and was cared for as if I were buying a new vehicle. My last used purchase was local to me, and LaFontaine is almost an hour away. They are my first choice now.
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September 2023 by Kristen Kellogg
This dealership has the most genuinely kind and caring team I have ever had the pleasure of purchasing a car from. Greg was amazing! After a few conversations over the phone I felt like he was "my" salesman and even though this dealership was a couple hours away, I refused to consider a local dealership.
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September 2023 by Tyler Elliott
The service department at this dealership is filled with crooks and incompetent staff. I purchased a set of tires from them a couple weeks ago. I went on a 1200 mile road trip the next evening (Saturday) just to have my jeep shake continuously for the 17 hour drive. I called the service guy I worked with, left him several messages and never got a call back. I then took it back to the dealership Monday to have him tell me a wheel weight must have fallen off. The next day I got back on the expressway just to have the same annoying shake. I then called and spoke with a manager named Andrew, he was adamant about getting it fixed. I dropped my jeep off for the 3rd time to get it corrected. He told me the wheels were all balanced but it was a bad ball joint and it would be 1400$ to get it fixed. Based on my experience I got a second opinion. The second opinion told me the ball joint was slightly loose but the reason the vehicle was shaking was because two tires were off by 2.25ounces, and two were off by 1.5 ounces and the weights were placed in the incorrect spot. The second opinion mechanic then replaced the ball joint and fixed lafontaines mistakes and only charged 370. 1100 less than the absurd estimate by these crooks. I will never deal with these criminals again. Save yourself a headache and find a different dealer or mechanic to service your vehicle.
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September 2023 by Tyler E.
The service department at this dealership is filled with crooks and incompetent staff. I purchased a set of tires from them a couple weeks ago. I went on a 1200 mile road trip the next evening (Saturday) just to have my jeep shake continuously for the 17 hour drive. I called the service guy I worked with, left him several messages and never got a call back. I then took it back to the dealership Monday to have him tell me a wheel weight must have fallen off. The next day I got back on the expressway just to have the same annoying shake. I then called and spoke with a manager named Andrew, he was adamant about getting it fixed. I dropped my jeep off for the 3rd time to get it corrected. He told me the wheels were all balanced but it was a bad ball joint and it would be 1400$ to get it fixed. Based on my experience I got a second opinion. The second opinion told me the ball joint was slightly loose but the reason the vehicle was shaking was because two tires were off by 2.25ounces, and two were off by 1.5 ounces and the weights were placed in the incorrect spot. The second opinion mechanic then replaced the ball joint and fixed lafontaines mistakes and only charged 370. 1100 less than the absurd estimate by these crooks. I will never deal with these criminals again. Save yourself a headache and find a different dealer or mechanic to service your vehicle
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September 2023 by Bobby OMFS
Sandy Light was the very best most helpful service advisor I have ever dealt with. She was kind, helpful and followed up on everything. If every service advisor was like her, it would make dealer principal and service managers lives much easier. I own a Ford dealership and I would hire Sandy anytime. Outstanding!! Way above other service advisors!
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September 2023 by Angela Moder
I leased a new jeep with the help of Dave. He was able to find me a vehicle with a price I was comfortable with within a day. We were able to do the entire transaction through text/e-mail which I greatly appreciated! I can’t say enough good things about Dave and the entire process! I highly recommend using this dealership and having Dave help you out. Thank you Dave!
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September 2023 by Tom Shunia
Hello I would like to give a shout out to the uplifting management and co-workers that I have had the pleasure of working with for the past 2 1/2 yrs, this place is truly one big family. everyone helps each other out from any department, I came from a high school degree and Lafontaine's family showed me how to excel in my career. so if your looking for the perfect job give them a call or go to their website and apply. they will have the perfect job for you with great benefits thanks for 2 1/2 amazing years and many more to come!!!
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September 2023 by Joseph Schiavi
There is a reason I’ve leased 4 consecutive cars through Jeremy. He is attentive, honest, and great at communicating deals and trends in the market. I’ve always left feeling happy and excited about my new vehicle and could not ask for a better experience. I would recommend Jeremy and LaFontaine Fenton to anyone looking for help navigating this crazy car market
