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August 2024 by Tien Do
It was a terrible experience. They kept giving misinformation, then having no patience with anyone just having questions because the misinformation wasn’t making sense. The lady we talked to kept getting mad at us for merely asking questions about things we don’t understand. As she was answering questions, it became clear to me that they seem to have no idea about how their own organization operates .It was incredibly painful to work with these people as I’m already having concerns about where my mail are
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August 2024 by Gloria Sholla
Would be nice if they ever answered the phone
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July 2024 by William Dufrin
Mail is supposed to be delivered, misses the delivery time, and status updates to "you can pick it up at the service center". Drive out, only to be told by the front desk "oh, I don't know why they do that... We don't hold packages here, it should be delivered to you today". Go home, wait and still nothing. Try calling to talk to someone and get the worst computer phone tree ever, that actually hung up on me for getting frustrated that it kept looping when I asked to talk to an agent... When did getting a package get so difficult?
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July 2024 by Susan Russell
Just went for a passport appointment. I was literally yelled at for not being able to send my original birth certificate. I had it, but am going to Canada soon, so I didn't want to take a chance on not having it back in time. The customer service rep slammed down some papers and said "UH UH, I'M NOT DOING THIS."
I'm sure it gets frustrating for them, but she yelled at the person in front of me too. I then spoke with Jackie the supervisor, and she was much more professional., but didn't seem to want to hear about her employee. There were 2 people in front of me, and she was just as rude to them. Advice-make sure you have every single thing in order before going in, or you will be severely reprimanded!
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June 2024 by Yeron Lee
I will give 0 stars if I could.
I have requested for text message service for delivery, but was disregarded.
So I missed the package, and signed up for pickup option, in which I heard that the package was on redelivery, and they don't know anything but just forced me to wait.
Disrespectful, unqualified.
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June 2024 by Duraid Makhay
They are short staffed always but their staff do their best and they are very knowledgbleand helful in all aspects of the post office procedures.
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June 2024 by Angel Marinos
If I could give a 0 out of 5 I would. Worst customer service. Avoid this branch.
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May 2024 by acid gas
Would definitely not recommend, worst post office I’ve been to in my opinion. Would give 0 stars if it was possible. Workers have bad attitudes and make it evident that they don’t want to be there. Specifically Daezia (I believe that was her name). A review from Audrey Oraha described the same girl I’m referring to. Condescending energy, low patience, would never want someone with her energy as one of my employees. Almost as if she had no costumer service experience nor did she know how to handle people. We all have bad days at the workplace but that’s never an excuse for what I witnessed. Hopefully those in management can guide their workers to be less detestable and aggressive. This place has 1.5 rating for a reason- take your business somewhere else.
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April 2024 by GORA FALL
The worse supervisor ever the kind of people who put their company down without any remorse .Saturday march 30 i was at the door at 2:30 she close the door on my face when they suppose to close at 3:00 pm i even ask because the money order money machine was down at southfield post office why i went there but that lady dont deserve to be there.....
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March 2024 by Mohammed Ahmed
I see in online they have a passport renewal and new passport walking 12 PM to 1 PM but when I come like 1230 they say they cannot take no more walking because they’re employee gets shot. I don’t know what is this you know I drive like long way, so yeah, don’t come over here and don’t listen like online information from about them. Bad customer service forever.
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February 2024 by Kia Marie
I was in today, first time at this post office and it was extremely packed and busy. There were 2 females and 2 males behind the counter. Now I understand high stress when it comes to high impact because I work in a high impact high stress career but the two ladies did not seem to handle that well. They were quite frank and rude with most of the customers. The two men held the best Character and composure. That was Glen and I believe his name was Josh or Juss. Josh/ Juss had the best charater. He was super friendly, smiling, great humor, eager, and apologetic. He definitely was rolling with the ?s. I do commend them all today because it was extremely busy but my suggestion to the ladies is to have some humor. It will make things go a lot more well by the end of the day. I waited for nearly an hour, patiently and quietly. If it had not been for Josh/juss's presence and charm behind the counter that put us all at ease, I probably would have left. I hope you all have a great day and get your breaks in.
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February 2024 by cjn1
Terrible customer service. They need to be educated.
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January 2024 by Kendall
There is an extremely rude lady working here. The customer in front of me was asking her questions about insurance prices for his packages and she blew up on him and started catching an attitude. (You know who you are smh). After he left she started laughing with another worker about how he was “retarded” and “slow”. HORRIBLE CUSTOMER SERVICE AND HORRIBLE PEOPLE RUNNING THIS PLACE! It cost absolutely nothing to treat people with kindness and respect. Shame on these people.
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January 2024 by Cathie Pierce-Winters
I hardly ever leave reviews but I just had one of the worst customer service experience ever at this location.I usually go to the USPS on novi road and have an amazing experience so I was disappointed my first time trying this 12 mile location which is closer to me.I approached the counter and asked the postal worker if she could check that my label had adequate postage to ship my box. She told me with a very annoyed look and voice that if the postage was incorrect, they could do nothing about it and I would have to take the package home and get a new label.This was confusing to me because the Novi location has been happy to adjust the postage for me and have me pay the difference.Anyways, the package had the correct amount of postage but the whole time in my interactions, the postal worker (who matches the one described in the review by Audrey Oraha) was very dismissive and annoyed of my questions.Hey look, I'm just a regular customer trying to get an errand done and I had a chill, approachable tone so I'm not sure why I was treated like I was trash.I finally asked the name of the postal worker so that I could fill out those USPS surveys and she responds, "Why do you need my name?"...""Honey, I'm not telling you my name."I left feeling so disrespected for literally no reason. Also, what made it even worse, was the other TWO postal workers who overheard the whole interaction, did nothing to step-in and say "maybe I'll take care of this transaction instead" or "hey maybe you can talk to customers with more respect". I hope that whoever runs this postal office can really emphasize to treat all people with a positive, and helpful attitude. You never know what someone you interact with might be going through and it's always better in the long run to treat people with positivity.
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January 2024 by Jessica Siewertsen
I went here today to get my daughter's passport. We had an appointment at 2:15 and we were out the door by 2:35. I was super impressed! The employee that helped us was BUSY - helping us and another person who was also there for a passport and several other customers just coming in to mail packages.I noticed several negative reviews of people complaining about the employees being rude when they came in to get their passports and my suggestion would be to make sure you read everything you need to do BEFORE you go.You have to pay by check, bring all the required documentation and it's also suggested you complete and print the application BEFORE you get there. When you do the things they suggest, it's a smooth process.Also, I am sure the employees there deal with a lot of grumpy people. Try giving them the benefit of the doubt and be respectful.
