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February 2024 by Susan Arlin
I reserved a unit at 9:32am today, with move in scheduled for the same day. I just attempted to pay for my unit, at 10:54am (82 MINUTES later!) and to my surprise, I was informed that my unit is no longer available, and they have no more of that size. I was told that they are available at a first-come basis, although I had reserved it online (with email and texts to prove it) and was there in person less than 1 1/2 hours later. I was offered the opportunity to rent a larger unit for more money. I will be filing a complaint with the BBB as this reeks of bait and switch. I have a confirmed reservation, scheduled to move in on the same day, and showed up less than 90 minutes after confirming the reservation, only to receive that message.I have rented with you before, and never had a bad experience. This is a horrible experience.
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October 2023 by Sean O'Reilly
Outrageous prices, lousy service!
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September 2023 by Linda Klimek
It's a clean well managed unit
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August 2023 by Heather Bell
Chad the manager is great, very helpful and always goes the extra mile!
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August 2023 by Jason Copeland
Update: New remodel looks great! Sucks no numbering backup yet. Looking good and Chad is just the best.Great location. Chad is always very helpful.
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May 2023 by Chris Mauney
It's probably one of the worst ever managed storage facilities ever built. Open on Sunday like everything, including the sign on the door? All lies. Avoid this place like it's the plague.
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May 2023 by Krista W.
This is by far the most disappointing company I've ever worked with for storage purposes. I had a Dickens of a time renting two units in the first place (still can't seem to pay for both of my units on the app so I have to pay for one when someone shows up to work.) I am currently sitting here waiting for someone to show up even though the door has an open sign, I reserved my units yesterday, and paid for one of them online. I made two phone calls yesterday as well as multiple today to try to get this situation taken care of before I got here and yet here I sit waiting for someone to show up. The person I talked to on the phone said they weren't able to give me a code to be able to get in the gate even though I paid for my unit already. Do not rent from this company. If I had another option, I would go with another company.
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April 2023 by Kailyn Braun
Worst storage place I got here at 2:00pm on a Wednesday and was told I could get into my unit and was not able to do that because there was no key and there was no one in the office. I called the customer service number and they told me the manager should be on the property but yet they were not. Waited an hour just for the district manager to tell me to come back another day. Absolutely awful customer service and where is the property manager??
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April 2023 by Nyrece N.
Chad has AWESOME customer service! Very helpful, informative, and personable! So glad that he was at this location! Keep up the great work Chad!
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March 2023 by Tiffany Jansen
CHAD is AMAZING, super friendly. Great customer experience!!
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March 2023 by Courtney Lyons
I Highly recommend this location, Chad is amazing! He definitely goes above and beyond for his customers, I appreciate all you did for me! I definitely hope I don't need to store my entire house again(lol), but if I do you'll be the first person I call❣️
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February 2023 by Mike B.
The unit is suppose to be 10x15 but is actually 9.5 x 13.5. The lease increases almost immediately and continues to increase with only a couple weeks notice. I was paying 233.00 fir a unit that is advertised for a new move in around 99.00.
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February 2023 by Pari Kameh
This facility is older but it is safe and clean. The biggest asset is Chad. He walked me thru the whole process, took me to the right size space and showed it to me. Explained everything that I paid for and signed. I would highly recommend coming to Chad and letting him find the right storage space. Leave ur stuff and go to Florida!!!
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December 2022 by Win Wang
Chad is great example of customer service. He’s knowledgeable and caring about the customers and personal contents stored on-site. He’s responsive for any account or locker issues and will try to assist if needed. He is responsible and a good company representative ??
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October 2022 by Thomas Schoenfeldt
This facility has lots of storage areas. We were helping a friend move her stuff back to her apartment. This is a very secure facility.
