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January 2024 by Damion M.
When you are a customer of a bank, you would hope that the ATM machines work, but they almost never work here. Their customer service is super slow and they feel like a bank that was started in the 70's. I will be taking my banking elsewhere.
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January 2024 by Ken Callihan
Crystal was great in every way. I can't imagine the experience being any better. If I managed LOC, I would definitely consider her for training others on how to please the customer.
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December 2023 by Wild C.
The atmosphere line was backed up so I went into the teller line to deposit a check. No other cars are in the teller line. I waited five minutes for a teller to show up, after pushing the call button twice. She finally came, and it has been another 8 minutes minutes and I still don't have my transaction completed. This CU has really gone downhill. I've been a member since 1998.
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December 2023 by Joan S.
Every single time I use this ATM it takes your cash for deposits but does not show in your account or on a receipt had an issue 6 months ago .. took 1 full month for them to find the $$ what where and why what is wrong with this credit union again today same thing made checking deposit to pay car insurance took the cash but no receipt & no deposit made it shows in account I'm beside myself .. I'm in tears what is going on ? This is a credit union that there atm does not work
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December 2023 by Carson Weiss
I worked with Ashley Palise for the last month trying to find a used vehicle. It was a very easy process. She was very responsive and worked with me through the whole process. I would recommend her to everyone. SHE IS THE BEST PERIOD.
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December 2023 by Mike P.
Not sure what the timeline reflects, but, I've been a member there since 1985. Since about the time they re-modeled the place the first time, the place has gone down in a spiral. ATM never works. Last week I pulled a check out of the night deposit box which had gotten stuck from the depositor before me at some time (unsure how long it sat there), whereas someone could have easily stolen it, and pushed it through. They stopped the visa gift cards which were desired at this time of the year especially. On the other hand, they have always been helpful ( calling if I forget and am late with a payment, and other things). The place never really seems crowded so I am not sure what their problem is. I would have given them a 5 star 10 years ago. Seems like they are easy problems to fix, but they just don't.
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November 2023 by Mitchell Hundal
Had an absolutely wonderful experience when getting a loan for my car. My loan agent, Christine Biers, was extremely helpful, friendly, courteous and a pleasure to work with. She made the process quick and easy while also inquiring the dealership on my behalf and giving me advice where needed. I 110% recommend going through LOC Credit Union if you want stress free and quick financing. Will definitely use LOC again for any future loans.
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November 2023 by Gary Pace
We just purchased a Home in Michigan. Bill Cook out of the Brighton LOC office worked with us on our mortgage.Bill Cook & his staff (Jody) were incredible to work with! Incredible is an understatement.We closed in record time ( 17 days from our first phone call, 17 days total, including weekends). We were informed of options, every single thing they said they would do they did, on time or early..... AND....AND.... they gave us by far the best rate available. NOBODY came close.Call Bill Cook at LOC in Brighton. If you don't you will probably pay more (every month) and you will have to work harder to navigate the process.
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November 2023 by Garrett Sutphin
Chelsea was absolutely wonderful to work with on our auto loan. The process was smooth from start to finish and she was ready for any question that we had. I will definitely be looking to work with her on any future loans through LOC.
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November 2023 by Michael Huntzinger
This is the second auto loan that I have gotten from LOC this year. Their online system for applying is very easy to use and available anytime.Besides being cost competitive, the staff at LOC is friendly and well trained . In both cases, we worked with Ashley Palise, who was our guide through the entire process and a real professional!
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October 2023 by Aaron E
LOC is always great to work with. Chelsea was very helpful and accommodating with processing my loan application. She gets 5 stars as well! :) Had to switch things mid-process and provide some collateral to get it done. But once the appraisal was done, the loan was completed in just a matter of hours. Many thanks!
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October 2023 by LadyT
I am very pleased with the service I received from LOC regarding a loan. Christine was friendly, professional, and very helpful. She answered all my questions and worked to get the loan approved. I would recommend LOC to others for their banking needs and don't forget to ask for Christine?
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October 2023 by Super Sparty
LOC is always great to work with. Chelsea was very helpful and accommodating with processing my loan application. She gets 5 stars as well! :) Had to switch things mid-process and provide some collateral to get it done. But once the appraisal was done, the loan was completed in just a matter of hours. Many thanks!
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September 2023 by Erin Gerardi
The staff here is wonderful. Always providing prompt, professional, personable customer service. Chelsea in the loan department is terrific - I applied for and signed all the required information to get a new credit card online and had my new credit card within five business days of applying for it. Chelsea kept me informed along the way and made it really easy to provide the information required for the process. Highly recommend LOC Credit Union for all your banking needs!
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September 2023 by Kristin Fear
I had the pleasure of working with Ashley and her team to process my car loan. The entire process was so easy, along with quick responses and follow up. Greatly appreciate the outstanding customer service they always provide!
