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June 2024 by Milind Salwi
Worst and RUDE Customer Service period!!!! WISH I WOULD SELECT ZERO STARS - I would like to inform you about my recent trip to chase branch in Farmington Downtown Michigan. I had visited for getting my documents notarized. I have called the branch and I was told i don't have to take appointment for notary. I went to the branch on 6/5/2024 at 3:40 pm . The representative - Raphael Salem , looked at the document and said he would be able to notarize at 4:30 pm as he meeting with another client at 4:00 pm. I was available from 3:45 to 4:00 pm but he said he can only do it 4:30 . So since I had witness ( document signing ) with me , I informed him that I will wait in the lobby. Me and my wife waited till 4:40 pm for almost one hour, Raphael came to us and told us that he don't want to notarize the documents. We politely asked why, since we were waiting for one hour. He rudely said NO. So I asked can we speak to manager , then he said manager is not available and used undignified words and gave us managers card and told us he does not care. I will be moving my business out of chase because I am now scared about security of my account.
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June 2024 by N Avi
Worst experience with Kylie Hojna. She doesn’t make us feel comfortable. No smile on her face. I came out without opening an account. Never faced anyone this bad at any bank
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April 2024 by A B
Horribly run branch. ATM frequently down or out of cash. ATM also claims to have tap feature but doesn’t. Mentioned multiple times to manager who just shrugs and blames it on a third party contractor.
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April 2024 by Russell Yerge
They better get that ATM replaced soon because almost every time I come up there it’s out of service. This is getting out of hand.
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April 2024 by Quaresma Ricardo
Stay away Kylie hojna. She’s not professional and not respecting customer. I visited today but I’m not happy with her
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April 2024 by Abdo Al
Really bad service be careful
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April 2024 by Muhammad Waseem
Worst and racist staff
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February 2024 by Dipak Makhija
Even after banking with them for years , they won’t notarize my docs saying you goto UPS to pay them , very poor customer service & really rude people to work with
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February 2024 by Billy Duford
Only stupid people use Chase
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January 2024 by Tiffany T
This branch and this staff... Wow! I'm floored by the incredible customer service I received. I experienced an unexpected career change and in Sept 2023 started my own company. I was not a Chase customer until this and they offered the best incentives so I went to my local branch. Alex O. assisted me with opening up my business checking and savings accounts and with no exaggeration, he was phenomenal start to finish. So phenomenal that I think Chase executives should really interview him or watch him on a given day so their other employees can model what he does, he is an exemplary employee (give that man a raise!). Friendly, smart, knowledgeable about the offers and data needed to get my accounts opened, did not overlook details and explained things to me in clear ways. Truly extraordinary.I had some other questions that Rafi assisted me on and he was warm, professional, personable, knowledgable and attentive. All the qualities you would want in someone assisting you with your business, finances and banking needs. Linda the branch manager was looped in to a question I had and she swiftly assisted and helped. I even stayed past closing when I initially opened my account and they all worked so hard to ensure I was off and running with my business account. Every person I have encountered here over the last 4+ months has consistently been wonderful. They really seem to humanize banking; 10/10 service and I'm so pleased I went with Chase for my business.The folks I've encountered here are the people you want representing your business and the people that will make a customer like me come back to Chase time and again. This branch specifically is a gem in the community. Thank you so much for the help Alex, Rafi and Linda!
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January 2024 by Scott Tomey
Alex did a fantastic job of helping me set up a business account. Very knowledgeable and friendly!You can tell that he's very sincere and wants to help the consumer, so very much appreciated! I'll definitely recommended him to family and friends in similar positions. Thanks a lot Alex!
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January 2024 by Prosperous One
I've never had any problems at Chase. I did have to pay for cashing a check there due to not banking with them
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November 2023 by Taylor Frick
First and foremost, I was impressed with Mr.Salim. His expertise and knowledge throughout the meeting were very professional and detailed. I certainly recommend meeting with Mr. Salim for your banking.
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October 2023 by Dominique
The teller Lynn is very rude. She needs some customer service training. Her mouth is unnecessarily wild. I'll never go back to this branch.
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September 2023 by Stavyo Jarbo
Very excellent service and super helpful branch. Highly recommend Mr. Salim
