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August 2024 by Earl Cook
Exceptional experience. From the beginning of our move to the day of we had frequent and clear communication, thoughtful inquiries about our specific needs and a crew that was fast, efficient and polite. Could not recommend them more highly. Always a delight to work with!
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August 2024 by Surabhi Balachander
5/5 for the local moving crew, 3/5 for the coordination.
I had some issues with the coordination of my move. At around 6pm the night before my move, my move coordinator called me to say that the truck driver had run into some issues on the road and wouldn’t be able to make it to my load date the next day. This late in the process, of course, I had absolutely no flexibility and had to be out that day. It felt like my coordinator was trying to pressure me into moving my date, but I held firm. Then I couldn’t reach him or anyone at all until the next morning, meaning I had a very anxious night. But to the coordinator’s credit, he did figure it out the next day and I was able to move out as planned.
There were also issues on the delivery. I’d gone over several times with the coordinators that I was driving cross-country and didn’t want to beat the truck, so they agreed not to deliver before a certain date. This information was written in all caps on all my moving documents. However, mid-road trip, my coordinator called me to tell me they planned to deliver two days BEFORE that. I basically said this one’s on you, figure it out (and showed the emails where the earliest delivery date was clear), and again to his credit, he did, and I got my items as planned.
There was also a bit of confusion with pricing. I thought there was a possibility that I could get a lower price if I had fewer things than estimated but that turned out to be a lie, and to my surprise at the destination, unpacking was included. The price did remain at the original quote.
The moving crews on both ends were excellent, and I suspect it’s largely their flexibility that made my move possible as planned. My packing crew came on short notice and were pleasant and efficient. I was full of anxiety before my crew arrived, and they set me at ease very quickly. They packed up all of my items very quickly and thoughtfully, had the presence of mind to ask questions if something was confusing, and communicated respectfully with me and with each other. I’ve unpacked nearly all of my things and so far, everything has arrived in great condition.
Overall, I’d recommend this service for a cross-country move like mine. Just be sure to be very proactive about checking in with your coordinator.
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August 2024 by Bob Smith
Tim, Rob, Mat and the crew did such a wonderful job decommissioning and cleaning up our warehouse at WSU. They went over and beyond to ensure that they delivered a finished product timely and to my satisfaction. I recommend their services to everyone. Bobby L. Smith
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August 2024 by James Kollin
University is the BEST!!! From our first meeting with Robin, to our continued support and project management with Renee to our movers, Tristin, Daniel, Matthew and Jarad, every part of our move was amazing. Our team took extreme care for everything, from the most fragile to the most awkwardly shaped, and it all arrived at our new home perfectly! These are the true pros. Highly recommended!!!
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August 2024 by Tim Brent
Blake, Lionel, and Luis from University Moving and Storage were great to work with. Very professional, helped guide us during packing and took great care of all our furniture and other personal items. They made the moving process much easier and took a lot of stress off of us. Thanks.
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August 2024 by Jordan Sanders
Fantastic service! The team was professional, punctual, and made moving and storing my belongings stress-free. Everything was handled with care, and the communication was excellent. My items were delivered on schedule and in perfect condition. Highly recommend for anyone needing reliable moving and storage!
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August 2024 by Cate Nelson
The team of Daniel and Jarad were excellent. They were not only very friendly but they took very considerate care of my antiques. I would highly recommend them to everyone. Thanks so much guys
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August 2024 by zhao yitong
Had a very good moving experience with Jared and Daniel. First, they will call me when they are on the way, so I have an idea about the exact timing they arrive. Then they treated my boxes quite gentle, and unwrapped some per my request. Last, they really value my thought and helped me to assembled my taken apart furniture parts. I would definitely recommend them for you.
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August 2024 by Deborah Gabe
I cannot express enough gratitude to this team of professionals!! Beginning with Shaun, Renee, Tim, Steve, Ryan and Brandon!!!!! Every step of the way. Immediate response time. Executed our move with great care and efficiency. An amazing moving experience! Thank you!
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August 2024 by Ashwin Kumar
Great customer service and excellent work with the move coordinator and the 2 guys. Used them for a 2nd floor local move in Michigan. Worked at great speed without taking any breaks including lifting up the stairs. Move coordinators were easy to work with and always reachable to ask any specific questions.
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July 2024 by Robert
Currently in a multi state move with storage stop in between..Not your usual move. All communication with University Moving has been clear and so far very good. Crew clearing out my home was efficient and did all we asked. Easy company to ask questions and get a quick response..so far terrific.
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July 2024 by Madison Cawood
Blake, Nalin, Gabe and Lewis did an amazing job with our move. They were efficient, professional, fun, and hardworking.
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July 2024 by Chris Schrier
Love working the guys. Always professional
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July 2024 by Steeln
Our Coordinator, Kelly, and Mover, Chris, were extremely professional. Chris and his crew were caring of our household items, professional in our interactions, and dilligent in working quickly. I would highly recommend them in the future.
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July 2024 by vishal gupta
Blake did ann amazing and making sure my move was perfect upon departure from Michigan. Made the day as smooth as possible could be considering with the crew, which was outstanding. Give him a perfect five. Thank you for all your help.
