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February 2024 by Rida Kabbani
Bad attitude and no respect, don't go there
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January 2024 by Joe Goulet
Lost the key to swap propane… so just turn people away.
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November 2023 by MI 80 Baby
Rent from here regularly and never an issue. In fact, manager Kenyon and employees often go above and beyond when I’m in a pinch last minute. So appreciate you guys ??
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August 2023 by Brandon Kaplan
I don't remember having a better experience at any U-Haul location, in my entire life. My pickup time was this morning, at 7am, when the doors opened. Not only were they doors open for business, but the team that was there, were the two most helpful individuals we could've asked for! Demetrian and Keith took care of us the entire time, all while we had a newborn baby, and also a 2 year old running around like 2 year old's do. They had the truck ready, cleaned, gassed, and pulled up front. They also helped secure a dolly and a few boxes that we needed. Moving is stressful, and they made the start to our day as smooth as could be. I can't thank them enough!
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July 2023 by MARIA ELISA SAMANIEGO IZURIETA
I had a very bad experience at this Uhaul location. After a long day of moving I came to this location to return the truck and they wanted to charge me extra for gas and I was yelled at and no one deserves to be treated that way. I bought extra boxes at the Grand Rapids location and they never offered a receipt or sent a confirmation number to my email. Since I did not use the boxes I wanted to return them. My partner was talking to staff to figure out how to do it. I made the mistake of interrupting my partner because I came late to the conversation, stating I was not able to go back to GR to return the order. The staff member immediately started yelling at me, telling me I was being sarcastic and he was done with me. He was so rude I literally teared up and left the store with my partner solving the problem. There was a communication barrier and I can take the blame for jumping into a conversation, but at any time I raised my voice or was rude to the employee and NO COSTUMER deserves to be treated the way I was treated. I really hope no one is treated that way in the future.
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July 2023 by Don Williams
Poor customer care experience. Makes you feel like you need to pay these staffs and beg them to help us! Blows my mind such people get hired for customer service. Better talk to customer rep calling the toll free number to resolve any issues.
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July 2023 by Matt Kelly
Person kept hanging up on me for asking simple questions. I had to call several times just to have my simple questions answered. I called at 543 pm Wednesday July 5th- if you guys actually review the calls you should really listen to them. This guy was the worst sales person and frankly just a mean spirited hateful individual.... I will be following up with the store manager and I have already reached out to corporate. I am cordial, excuse me, thank you, I called him sir. How does this "man" have a job. Truly pathetic.....
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April 2023 by Shobeir Shobeyri
Naz was very helpful and made the whole process easier. I highly recommend this location
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March 2023 by isaac messacar
Terrible experience, the whole staff was rude, the staff left the whole store unattended while the worker was hiding away in the back, I could hear his phone going. We were not helped until 10 minutes of sitting in the store unattended and when the gentleman came to help us, he was on his phone and not taking to us at all and had terrible customer service. The dolley was good but the entire store and its customer service was atrocious.
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February 2023 by Richard R.
you definitely do not want to go to this U-Haul. Got there on time for an appointment but was told the person I needed to see was going to be a half hour late. The person finally showed up more than a half hour late. I was told what I needed done both before I made the appointment and when the person got there, it would take approximately one hour, up to 1 1/2 hours maximum, but probably less than one hour. after waiting in the store for over two hours I finally asked what was going on. Ultimately I was told the person did not know how to do what was needed (attach an electric line with plug to my trailer hitch) on my car. I had to then wait for my car to be brought to me from their garage. once my car was given to me, no apologies were made by the technician or the manager, who both just walked back away. After I drove away, I discovered hidden in my cupholder a piece of plastic from my car that must have been Brocken by the technician. While I was waiting, I saw a number of other customers rudely treated and it appeared there were multiple problems with other peoples service as well. Also, two of the employees were obviously sick and not wearing masks. This is definitely not the U-Haul to ever use.
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February 2023 by Jeffery Hanson
Poorly managed facility. Couldn’t purchase boxes because not in inventory. Also their card reader software doesn’t work. Needs improvement to their point of sale and inventory. Staff wasn’t knowledgeable on how to remedy. Unable to buy anything. Left after 45 min of wasted time. I don’t know how a business can run that portly managed.
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January 2023 by Tommy D.
The best U-Haul I have visited, The manager Kenyon is a very respectful and outgoing, The team is very well trained on knowing what truck is suitable for you depending on how much you are moving, I would recommend this U-Haul over any other within the area
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December 2022 by Andrew Lee
This place is a complete failure. Failed to include my furniture pads and dolly. Also you’d figure since this is Michigan they’d have some sort of covered area so you didn’t have to stand under rain and snow while doing 24/7 truck pick up.
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November 2022 by Steve Chorazewitz
I rented at least 5 trucks (in/out of state drives) over the past two years from THIS U-Haul establishment. Whether using the U-Haul app or interacting with the employees, each interaction was enjoyable and issue free. Always courteous, cheerful, and expedient, these people are the BEST! Clean and well stocked establishment, clean and well operating vehicles, I have nothing but accolades for this U-Haul establishment! Well done & THANKS!!!
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August 2022 by ras 47
Never picks up the phone and you're going to be waiting at the front desk for 15 plus minutes.. i was also cheated out my money
