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February 2023 by Richard R.
you definitely do not want to go to this U-Haul. Got there on time for an appointment but was told the person I needed to see was going to be a half hour late. The person finally showed up more than a half hour late. I was told what I needed done both before I made the appointment and when the person got there, it would take approximately one hour, up to 1 1/2 hours maximum, but probably less than one hour. after waiting in the store for over two hours I finally asked what was going on. Ultimately I was told the person did not know how to do what was needed (attach an electric line with plug to my trailer hitch) on my car. I had to then wait for my car to be brought to me from their garage. once my car was given to me, no apologies were made by the technician or the manager, who both just walked back away. After I drove away, I discovered hidden in my cupholder a piece of plastic from my car that must have been Brocken by the technician. While I was waiting, I saw a number of other customers rudely treated and it appeared there were multiple problems with other peoples service as well. Also, two of the employees were obviously sick and not wearing masks. This is definitely not the U-Haul to ever use.
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January 2023 by Tommy D.
The best U-Haul I have visited, The manager Kenyon is a very respectful and outgoing, The team is very well trained on knowing what truck is suitable for you depending on how much you are moving, I would recommend this U-Haul over any other within the area
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May 2022 by George P.
Drove the truck under 20 miles, returned it with exactly as much gas it it as when I got it and was charged $26 for gas. Even if I didn't put any gas in it, it still wouldn't equal $26 to drive it 20 miles. Talked to the GM who said he would take care of it and nothing. Place is a scam, purposely says there's less gas in it when you get it and the charges whatever they want and you have NO say in it.
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October 2021 by Chelsea C.
Had to rent a uhaul to pickup some furniture with the intent of returning same-day. We wanted a pickup but the online booking option said only 10' truck was available. Then, when we went to pick it up, she told us they actually had one available! She quickly switched our truck rental around in her system and we were off. Even though we had to pay by the mile, it was still cheaper than using a car rental services like Enterprise or Budget. I highly recommend Uhaul for quick local needs and also this location. Very helpful!
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December 2018 by Michael F.
Got there a few minutes before their posted closing time, literally saw the people run and turn off the light and switch the automatic door to locked. This place will never have any business with anyone I know.
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May 2018 by Lindsey M.
They need more help in the store or a better system if they are short staffed. Not only did I call three times trying to get through on the phone, while waiting ten mins each time I called, but they only had one girl working up front to do anything. So when she had to get someone else their vehicle, there is quite literally no one around. As well within a 4 day period I was quoted two separate prices for something.
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August 2017 by Muzik 4.
They used to be good. I will not be going to them again. I drove a total of 18 miles but they ended up charging me for 180 miles. Be careful and make sure you take a picture of the mileage before you leave and a picture when you return it. They will add a zero and screw you. Bad customer service as they will make you wait on the line for 30 minutes before someone even responds.
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March 2016 by Hayley W.
This place this the BEST. I have used it on more than one occasion: twice when I had to move myself in and out of my apartment (alone), and again later when I had a simple rental to move a couch. I've used their services for daily truck/trailer rentals and also for storage in a u-box. The associates at this location are incredibly helpful, knowledgeable, accommodating, and supportive. They give thorough, solid advice when choosing which size trailer to rent, but then say that, if that size isn't sufficient, they're happy to make changes once you get into the office. The people at the call center and in the actual uhaul location are amazing and I would drive here over closer uhaul locations just because of the terrific service.
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April 2013 by Steve P.
These guys never answer their phone. Calls roll over to a call center. Tried to get a trailer hitch installed. Call center quoted one price, store would not honor it. Manager got testy and called me "Rude". I would avoid this location.
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June 2011 by Whitney P.
Friendly, fast, no hassle. Quickly returned a 17' truck from Massachusetts. Got the receipt the same day with no unexpected charges.
