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August 2024 by Dorcas Smith
Option Care did an amazing job meeting my needs and updating my picc line and teaching me how to do a very difficult antibiotic infusion process. They are great team and can be trusted. I really appreciate how they worked things out for me.
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August 2024 by Susan Lee
Transfered my infusion care from option Care in Florida to this branch. I have prayed daily that I could transplant the Florida group to Michigan. No one seems to be able to get my medication authorized, then filled and delivered. NO communication unless I intitate the conversation then it's like talking to someone who has NEVER worked in health care. Their motto "We treat you like family." Sorry my family at least calls me. Option Care doesn't. Staff needs retraining, at best, or replacement.
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June 2024 by Nicole Hall
Maybe it’s just the group that covers my area in the Lansing area but my nurse is absolutely amazing. I get 7 hr ivig infusions every two weeks for my lupus so we spend lots of time together. My kids love being home in the summer when she comes. I’ve had great experiences with the nurses that fill in when she takes vacation. I’ve had infusions at infusion centers and will definitely be switching my other infusion to option care as well. There’s been times the pharmacy makes mistakes but she is always, always prepared! I couldn’t recommend my team at option care more!!!
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June 2024 by Suzi Grekin
Says its a 24 hour pharmacy I called and they r closed… says monday thru Friday 8-5…
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May 2024 by jeff zeichner
I became an IV antibiotic patient early this year. Option Care was supposed to send a nurse to my house to do the first antibiotic infusion. There was supposed to be a nurse there in case I had a severe allergic reaction. Instead of sending one, they had a "virtual" nurse call, and walk me through the steps of infusing.
The director of nursing (Tyler), told me this was never supposed to happen.
Luckily I only had a minor allergic reaction. Also, when they delivered my meds the first time, the delivery driver tried giving me instructions on what to do with my meds. The delivery driver's are not licensed to give medical info or instructions.
On the end of a picc line there is an alcohol soaked green cap. The pharmacy didn't send enough of them. When i called the pharmacy to ask what i should do, the person I talked told me to wipe off and reuse the cap till I received a new delivery. I told my nurse this, and she about fainted. She then explained to me the risk of infection when doing that. She told me to never reuse anything and the pharmacy should be sending more than enough supplies to have extra.
This is a Work comp case. WC has called the company looking for prices on the antibiotics. Option Care wouldn't provide them with pricing. My nurse case manager has called several times on behalf of WC. They wouldn't provide her with pricing, and hung the phone up on her. She also told me she's never been spoken to professionally like that. I have also called multiple times. It took me two days of phone calls to finally reach someone that could help. Brandy told me she
Necom ng e pead Isste becase af C desn bet the pricing they a e going to
refuse to pay, which leaves me with the bill.
I have left several patient satisfactory surveys regarding these concerns. I was hoping for someone to reach out to me so I didn't have to submit a complaint but - no one did. I left a message for Nisha Rushton, the pharmacy supervisor, she never returned my call. The infusion nurse Kelly sent her an email on my behalf as well. Nisha replied and said she would reach out to me, she never did.
Luckily, I am young, coherent, and don't have a head injury. What this company has done to me is concerning. DO NOT let your doctor send you to this place, they are terrible and should be shut down.
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April 2024 by Tina Moore
Option Care Health is great! Ola is wonderful! They take excellent care of my needs! ❤️
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January 2024 by Dii Bylo
I was “trained” to hook up and run my brother’s infusion pump on a piece of paper because there was no pump available to demonstrate. The delivery of his meds and equipment was a day late and incomplete and I had to call to find out that that was the case. The pump kept acting up and getting a call back was almost impossible. The return of the pump was worse. After seven calls, the return box was delivered to the wrong address TWICE. Still waiting on a return call to go for attempt #3. There are many reliable sources out there, I know from experience and will never recommend Option Care. Unprofessional, unreliable.
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December 2023 by Chris Wheeler
The Best pharmacy to do business with.
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December 2023 by Todd Turner
Customer service is horrible, but reading all the reviews it is not surprising. They never called and we have a special needs child that just had surgery.
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November 2023 by Sharon Hilliker
I found them to be very thorough and knowledgeable and covered every little detail with great care.
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August 2023 by Amber Wineman
Quick delivery. Kind and helpful pharmaceutical staff.
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October 2022 by Zach Young
They will hound you non stop for payments even when you set up a painful monthly payment plan. It doesn't matter, they will call you at all hours and keep sending you bills. As if their insane prices aren't bad enough.
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October 2022 by Jennifer Goldman
I’m surprised to see the negative reviews. I used Option Care for my IgG home infusion meds and supplies for three years. My meds were always on time and my supplies were exactly as ordered. My insurance recently had me switch pharmacies and it’s been one disaster after another. I wish I could go back to option care.
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September 2022 by CatMom6
My husband and I are very private, and we HATE having a stranger coming into our home every 2 months so he can get his infusion. Even worse, the company itself is completely inept. Medication deliveries are often delayed, infusions have had to be late (causing my husband pain), and our requests are IGNORED. I do NOT recommend this company!
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September 2022 by stelyou,re gril dr
Find elsewhere to go Option Care Health is the WORST ??
