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January 2024 by Elizabeth Shaifer
After the Christmas sale at Old Navy is the best. Lots of women, men. Infants & children clothing to choose from.Great selection of exercise appearel. Store easy to navigate through to shop.Some women apparel overpriced, which makes shopping for sale items reasonable.
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December 2023 by Tammie Slate
Went to Farmington one and they store was a mess and bathrooms dirty. I LEFT
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November 2023 by M Foxy The Mama
Our favorite Old Navy Location in Michigan and always the best deals. The customer service is also tops!!
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August 2023 by Taylor made parenting YoungRowe
I love it there Great customer service and it’s a well kept store.
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July 2023 by Laticia Grant
Staff was pleasant and very helpful
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May 2023 by Val McCarty
Wouldn't let me return an item because it was 'late return' even though I had been told late returns were accepted up to 45 days. Drove to the Twelve Oaks Old Navy and returned it there the same day. Waste of time & staff was rude.
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May 2023 by Sabrina Duffey
Free parking lot, great customer service, plus size clothing that's inexpensive
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April 2023 by Alexis
Had to carry my toddler through the store while shopping. I was told by the check out lady they ONLY HAVE 3 SHOPPING CARTS in the whole store. Made my shopping experience very uncomfortable. Please get more carts.
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April 2023 by Stuart Bas
nice store and staff, lots of inventory. well maintained. easy checkout
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March 2023 by R. LB
They will send you a letter in the mail trying to force you to use your card and if you don't use it in their timeframe they will close your account. So guess what? I closed my account and there plenty other stores who don't try to MAKE YOU use my card until I am ready!
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February 2023 by Ruth LB
They will send you a letter in the mail trying to force you to use your card and if you don't use it in their timeframe they will close your account. So guess what? I closed my account and there plenty other stores who don't try to MAKE YOU use my card until I am ready!
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January 2023 by Rick Haitaian
Lots of nice clothes, no XL or XXL in stock.
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December 2022 by Chashah Johnson
Good sale but understaffed
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November 2022 by Rita Ray
I came to this location on 11/05 to return items I purchased on 10/05, thinking I was still within the 30 day return window (not realizing the return window would close on 11/04 because October is 31 days - oops). When I got to the counter, the woman (possibly the manager?) quickly informed me that they would be unable to process my return, as it was over 30 days. I realized my mistake, and then asked we could still return it for store credit. She plainly (and rudely) stated they would not do store credit either, and offered no further options or solutions - she just stared at me until I packed up my things and walked out of the store.Confused, I looked online and called Old Navy support. They stated that while the return window is only 30 days, there is typically a 5-day grace period and that they should have been able to return my items, or at the very least, given me store credit. Frustrated, I went to the Troy location (on Coolidge) and explained the situation to the cashier. She immediately offered to help, stated they could definitely give me store credit, and once she inputted my phone number into the system, she stated the system was allowing her to do a full return with a refund. She happily assisted me and apologized that I had such a bad experience at the other location.I really liked this Old Navy location, as it is local to me and the staff there are usually really nice (especially the cashier with the purple hair - she's been there for years and is so sweet!). However, the treatment by the other cashier / manager was so rude and unnecessary - I shouldn't have had to go to another location to make a simple return. I won't be returning to this location, and will encourage family and friends to do the same.
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September 2022 by Laura
Would be great if they *actually* stayed open until closing time. Don't expect to come 10 minutes before close and be allowed in. There was no one shopping in the store, just associates tidying up. They looked right at me and then pretended not to see me with my bag. I just wanted to make a quick return, but I guess that's not happening. I used to work retail, I get it, you don't want to be there forever after the store closes. But locking your doors early with no posted change in your operating hours is pretty rude. I'll go to a different location next time.