-
April 2024 by Laura Brunell
I love the shoes, they are comfortable. I like going to the New Balance store because of the customer service, they check and make sure that you have the right fit. However this time the salesperson sat on the foot stool 3 feet away, never touched my foot. I had to put my own shoes on and off. The customer service is not the same, no longer professional. I am very disappointed.
-
January 2024 by Elizabeth Slaven
The young man who helped me was very nice and knowledgeable. He helped me return my shoes for ones that fit great. I will be using this place from now on for my shoes and my husband's.
-
December 2023 by Gregory Damien Mech
Excellent customer service on Sunday afternoon December 10th. Very pleased!Fast, friendly, efficient, clean and comfortable with and nice selection.One of the very best!
-
October 2023 by M A
The staff member was not very excited to sell me.I showed him specific shoes and their size and colors. He kept bringing me black color for all the shoes that I ordered. I double-check with him to make sure he knows what I’m looking for! He said he's this is just to try the size then he would get the right color. After I tried a couple of models I asked him to bring the right colors he said that he did not have it and he would order it if we wanted.Over All he was nice, but a bit of clarity and a smile will bring more customers I think.
-
August 2023 by S N
Thank you Jake for taking time and patience with my son. You were very helpful and knowledgeable to get him the right shoes. We will be back again.
-
July 2023 by Jacob Baisch
This is a quality store great staff selection of shoes and clothing is pretty good they have the made in usa 990 series that larry I believe his name was helped me get perfectly sized,They have a computer that scans your feet.
-
July 2023 by Morgan
Good selection of shoes. Helpful staff!
-
June 2023 by Rebecca B
I'm middle-aged, have bunions, walk a lot, and my feet hurt. This has made me cranky (get off my lawn!)New Balance of Farmington Hills was terrific. The staff are knowledge, kind, personable, and effectual. Nate took his time to understand not only my difficult feet, but the activities for which I'll be using my shoes. I was not at all rushed, but my visit was quick and efficient. My new shoes are extremely comfortable for my hard-to-please feet, and thus, I am noticeably less cranky. Worth every penny and every minute.Thanks, gentlemen.
-
June 2023 by Duane N
I went to New Balance 5/27/2023 and had a wonderful experience. First off, New Balance has the best stability shoes EVER the 860s. I decided to try the Vongos because they are like the 860's but with more cushioning. We had an employee named Larry who went above and beyond the call of duty to help my wife and I. The wife had him bring one of every shoe in the store for her to try on, but he was cool and very professional, lol. I haven't had service that good in a while. LARRY DESERVES A RAISE!!!!!
-
May 2023 by Angela Anthony
Nice store. They have a nice selection of shoes
-
April 2023 by Harshal Naik
Very helpful staff, good store. But available stock is of less variety.
-
January 2023 by Kevin Trontl
Get my shoes for work and play here. Great shoes at a great price.
-
December 2022 by Stacy Larson
They are so helpful and want you to find the right shoes. Jake helped me and he never seemed annoyed to try different styles and sizes. I would highly recommend this store!
-
December 2022 by Colin Supperduty
Listened to my concerns about what I was looking for. Guided me to a very comfortable pair of walking shoes ?
-
October 2022 by TC Yanish
Larry was knowledgeable, nice and attentive. Great customer service!