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October 2024 by Priscila
Quickly greeted at the door and had my feet scanned with recommendations for type of shoe. Was in and out with a nice new pair of 860s. They only had 3 color styles available in store so I will be buying my second pair online too.
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September 2024 by Jes Odo
I took my grown son (who had just had foot surgery and could not find shoes to fit), to the Farmington Hills location, and I can truly say that David gave him first hand customer service. My intentions were to only buy one pair of shoes, but, because of the care that was given, I ended up buying two pairs. Good customer service, David....... Thank you!!
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August 2024 by Allie Hartom
Wonderful store, so patient and a very big help. Love my new shoes
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June 2024 by Mickey Wilson
If you need great shoes visit this store! Jacob is amazing! Will fit and size the correct shoe and recommend the best style based on what your needs are. I was blown away. First time ever going to this store even though I have shopped in that plaza before, and I will definitely go back!!! Amazing customer service!!
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June 2024 by Mike Wisniowiecki
Thank you so much with fitting my father with shoes to work with his new brace!!! Gavin was great, tried several sizes and spacers to get it right, a lot less pain and standing straighter. My family all wear NB shoes.
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May 2024 by Tracie Lawson-Scott
I went to this store to buy my 1st pair of New Balance and was disappointed in the customer service. I was in the store for 10 minutes and not one sales person greeted me or even said someone will be with you shortly. It was when I decided to leave that someone came from the back to ask if I needed anything. I said no because I was already at the door. I am taking my business to the Troy location.
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May 2024 by Deborah Anderson
I’m not sure what just happened??? I came to the store prepared to buy 2 pair of shoes but I left with NONE!! I had a seemingly nice young man, I gave him the particulars of what I think I needed. He measured each foot and began to tell me which shoe he thought would be a good place to start, I picked two colors and off he went to get them for me… He eventually came back (ever notice how long they take to come back when they don’t have your size)….?
Anyway, he came back with one box (wasn’t my size) and a lengthy explanation…I don’t have your size. This is where it got uncomfortable…he didn’t suggest/recommend or bring any other style!
When I asked when would they get them back in, another lengthy explanation, that meant maybe some time in June after some upgrades are made to this style…??♀️
I’m looking around the store at all of these shoes and you mean to tell me, there’s NOTHING else that could maybe work for me? And he didn’t say anything else to me…I just quietly put my socks and shoes back on and left the store unsure about what just happened??? I don’t like to think that it could have been something that I cannot control?
Not Sure I will Ever come back…Heading to my Tried & True… Running Fit! ??♀️
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April 2024 by Laura Brunell
I love the shoes, they are comfortable. I like going to the New Balance store because of the customer service, they check and make sure that you have the right fit. However this time the salesperson sat on the foot stool 3 feet away, never touched my foot. I had to put my own shoes on and off. The customer service is not the same, no longer professional. I am very disappointed.
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January 2024 by Elizabeth Slaven
The young man who helped me was very nice and knowledgeable. He helped me return my shoes for ones that fit great. I will be using this place from now on for my shoes and my husband's.
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December 2023 by Gregory Damien Mech
Excellent customer service on Sunday afternoon December 10th. Very pleased!Fast, friendly, efficient, clean and comfortable with and nice selection.One of the very best!
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October 2023 by Popstace57
Great shoe store!
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October 2023 by Becky Brunner
I'm middle-aged, have bunions, walk a lot, and my feet hurt. This has made me cranky (get off my lawn!)
New Balance of Farmington Hills was terrific. The staff are knowledge, kind, personable, and effectual. Nate took his time to understand not only my difficult feet, but the activities for which I'll be using my shoes. I was not at all rushed, but my visit was quick and efficient. My new shoes are extremely comfortable for my hard-to-please feet, and thus, I am noticeably less cranky. Worth every penny and every minute.
Thanks, gentlemen.
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October 2023 by portia boldin
Ok selection.
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October 2023 by Sharon Nagy
Thank you Jake for taking time and patience with my son. You were very helpful and knowledgeable to get him the right shoes. We will be back again.
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October 2023 by Derrick Marsh
Nice fitting shoes ?. Going to check out the fall ? collection!
