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January 2024 by Saleaha Davis
Poor customer service
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April 2023 by Victoria
They are so rude especially the brown skin girl with glasses and loose curl/wild hair! Very rude. No customer service skills. Smart mouth and apparently hates her job.
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December 2022 by WriteTo Victory
Ive stopped here occasionally for wigs and regular hair products. I usually go right in and come right out!Recently, I stopped in looking for certain hair extensions I've been unable to find elsewhere except online.As I called my stylist to let her know, I over heard two workers at front ordering tacos from phone up front. I waited until they were done, to which I over heard the person they were ordering from over the speaker ask them to make a decision because they had other people in line. They finally did.I then asked if they could come over show me the hair and tell me how much the hair I wanted to see was. The one lady decided, I wasn't worth servicing, so she ask me to pick any one and she would tell me from the register. Mind you, I was looking at blending hair so I needed more than one length and color.*I also wanted to stock up because I haven't seen them anywhere else thus far, except online.*She gave me an attitude looked at computer or register and told me what they range from. Only two other people were in the store and they both were looking for there own items.This location seems to think people will put up with the lack of service and disrespect, because it's remotely the only one in the area. It's better they would close then go or people to deal with the foolishness of some of these workers.I decided not to purchase my hair from here, but go to another new location that opened up somewhere else and get everything I needed from there.I will go across the city, before I stop here again.
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October 2022 by TRUTH BE TOLD. DB
Decent...very good products!
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August 2022 by Kim Sanders
I was surprised to get very rude and unprofessional service the last time I visited. I recommend shopping elsewhere:(
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July 2022 by Jean Pinkard
They do not give refunds or in store credit even with receipt. I tried to return an Empire Paradise Wave 100% Human Hair package because it was too short for a ponytail. The hair had only been removed from the package by the ties/fasteners. Everything, including the bundle connection and the hair nets were still intact and never removed, in the original package. He still refused to honor it. He offered me 10% off anything I bought today. I have always went to this store for my hair care needs for years. This was the first time I needed to return anything and this is what happened. I will never enter this store again. I suggest anyone that shops there, please keep this incident in mind in the event you have to return anything.
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May 2022 by Pam Smith
Seemed as if our questions looking for items were a nuisance. Bad day? Not sure, won't be going back.
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November 2021 by Bionca Hicks
I love going here. They have nice and helpful staff great products and it has convenient because it's near Little Ceases and next to Kroger
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September 2021 by PDUB C
Happy a mask is worn by all employees and required for customers. Great variety of items.
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May 2021 by Sheri King
Too small and overstocked. The young lady at the register was very rude. The manager is not going to do anything because he or she need people right now to work.
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May 2021 by Bea Butler
I've gone to this location for years and have never been disappointed.The staff is awesome and very informed about the products they're selling. They have such great appreciation for their customers and it shows.I love this location!Thank you once again for your patience and assisting me today.
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April 2021 by Nicole S
Well stocked and employees are very and knowledgeable
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January 2021 by Samantha Lenzi
First time here, I came in looking for a bundle, haven’t worn extensions in 5 to 10 years and didn’t really know what I was looking for. I am a licensed cosmetologist (and very picky about my hair), Jose was able to get me the exact hair that I wanted with the texture and color matched perfectly!! I was able to get enough hair to do my hair twice, and at a reasonable price!My hair looks so natural and perfect and I didn’t have to do anything but install the hair!! I am so thankful for this shop and Jose for helping me out, I will definitely be coming back!
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December 2020 by Val E.
Store clerk would not honor their own policy for a store credit on an item that was valued at less than $10. Store clerk immediately stated that the item was not purchased at the store in spite of presentation of a receipt. Then the clerk stated that the item was purchased too long ago, however their own policy does not put a time limit on a store credit. Further adding insult was the rude manner in which I was addressed. The customer service was very poor. It is unacceptable to service a primarily African American clientelle and yet provide subpar services. We have other choices. I won't be back and I suggest that others find a place to do business that will ALWAYS treat the customer with respect, not simply when they are collecting money.
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November 2020 by Breanna Moore
Super unprofessional nothing is labeled and they make up prices as they go I get the same things from Different Lee Beauty Supply’s all over Michigan and they are always around the same prices except here. Be careful.
