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April 2023 by Andrea C.
I tend to usually find what I want at this store. However, there are a few reasons why I have to rate this Kroger as two stars.I have been here quite a few times in the early morning, right after they have opened, and the music is just absolutely blaring in the store. I don't mind music in the store but it's just hard to have a relaxing trip when rock music is so loud you can't hear the associates. My next issue is that in the produce area, I will often see items that are marked at a low price and the sign indicates that it is for people with the Kroger rewards and also digital coupon in the app. Several times I have not been able to find the item at all in the app, Including days after this item supposedly went on sale. I ring the items up and then I have to call an associate over to do a price adjustment.
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November 2022 by Nicholas S.
Don't visit this location if you ever want anything from the Deli counter. The last five times I have been there, it has been closed. When I ask why it is always a different excuse. I was there on 11/29/22 and this time it was "they have just completed inventory day". What kind of lame excuse is that. By the way, this was at 2:30 in the afternoon. Forget going there after around 4pm as it is ALWAYS closed. The other standard excuse is "we are shirt staffed". Funny. The nearest location at 14 mile and Haggerty can seem to staff their Deli counter till at least 5pm every day.I wish Meijer would start stocking Boar's Head meats. Then I would have absolutely zero reasons to go to Kroger ever again.This is notwithstanding all the other items I can buy at Meijer in the food department the Kroger "doesn't stock".Pathetic
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November 2022 by J L
This pharmacy is always SO helpful! I don't know why poor reviews. They do all they can to help and get the prescriptions ready when you need them. Great work! Thank you!!
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October 2022 by Laah L.
On October 10, 2022, my 15 yo son and i went To the Kroger at this location. After shopping for maybe an hour, I realized that we had chosen more than we had money for. I called a clerk over and apologized and told her that some things which I left in the cart, we had to leave behind. I reached in my bag to get my wallet just to realize that I had forgotten my wallet. I told the same clerk that we would be back to pay for our groceries And said that we were down the road. I drove w my son back to our hotel where we had been staying for the last month and retrieved my wallet. We raced back to the store, being careful of course!, to pay for the groceries, I sent my son in to pay for the groceries, I watched him come out seconds later to tell me that he was told that the clerks put our groceries away. I went in to speak w the clerk who I had spoken with moments prior, and she told me that her supervisor told her to put our groceries away. When we left the store, it was 938pm on my clock in my car. When we arrived back at the store my clock in my car read 956pm. I realize that it was late, yet we were gone for 18 mins. If they were going to put the groceries away, you'd think they would have said so before we left the store. That wouldve been fine with me. It wouldve been better than being deceived and told that the groceries wouldve been sitting there when we got back. The response that we received was "we didn't know if you'd be back, we've been told that before" which has nothing to do with me.I guess the supervisor who instructed the clerks to put the groceries back, called herself trying to make things better or appease me, i dont know, gave me a $25 gift card. To me it added insult to injury. I still had to buy groceries for my sons and so I went elsewhere.I don't know if they were stereotyping me by saying "we've heard that before" I hadn't told them anything being that I knew nothing about the area until Sept 10 when my sons and I fled to the area from Detroit. To be rendered homeless and then end up being treated like that.. I made the mistake of forgetting my wallet, did we deserve that? Mind you I said that we had about 20 mins before the store closed and we arrived back before the store closed. We liked the store but with that experience we will not return. Dont make the mistake of forgetting your wallet!
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July 2022 by jason kane
They have always been prompt.
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June 2022 by Tony Strode
Called to the pharmacy looking for a a particular sinus relief medicine. The tech said they had it. Once I got there they said they are out of stock and had been out of stock. Waste of a drive. Tech is either incompetent or just a liar. Either way I will never go there again.
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April 2022 by Lauren K.
I saw a mice run in the store And I just ran out as fast as I can that is just bad and awful
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March 2022 by Former E.
Customer service closed at 3 pm. Pharmacy staff NOT helpful. I asked about $50 to transfer a prescription. Said I need a coupon with a bar code. 'All customers have to bring in paper coupons??' 'No. It just shows up.' Then said I need to bring a bar code with me.
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March 2022 by Tuesday M.
Loud music blaring thru the parking lot isn't appreciated. It makes you run away from the parking lot.
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February 2022 by Karen T.
Not good they do not close at 9:00 they close at 6:45 even though the sign says 7:00. horrible experience being handicapped and in a wheel chair denied prescription for diagnosis of a blood clot the prescription was filled (the store did not notify the customer that it was ready for pick up)but wouldn't give to customer they told the customer in the wheel chair to come back in the morning even though pharmacy hours were to 7:00 they wouldn't serve at 6:45. Do they not know how difficult it is for people who are physically challenged to get to the store. This was much needed medicine and time is critical for this person to begin the intake of the prescribed drug.. cold hearted these employees were. After observing this interaction I will never use this pharmacy!
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December 2021 by Jessica LaRoque
Had two prescriptions that were supposed to be ready but they put one back bc I didn’t come get it. I had Covid and was unable to come get it, tried calling 3 times to explain and make sure they had the prescriptions ready as I thought they may have stuck some back and they never answered. I no longer live in the area so I asked if they would be able to do it now and they said at least 45 min which unfortunately I didn’t have. Now I will have to make another trip out here. Given the current rise in Covid cases etc, you at the very least should be answering your phone if not giving a 14 day grace period since that is the current quarantine wait time.
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August 2021 by Kristina W.
Really pleased with my experience at Kroger today for the first time in a long time. Everyone is struggling with getting employees right now but I am seeing big improvements at this location!! They have a new store manager Rob/Ron and he had the cashier area running the smoothest I have seen in years!!! I was shopping alone today and my cart was overflowing, it was overwhelming to think about trying to get everything back in one cart when i would check out, but to my pleasant surprise there were 4 cashiers today and most had baggers. Also my newly opened lane had the actual store manager Rob/Ron bagging my groceries for me!! WOW! The cashier was a friendly woman and very pleasant. The manager actually bagged everything, put it in two carts and then took the 2nd cart out to my car and he LOADED MY CAR AND TOOK THE CARTS BACK FOR ME!!! I was SO AMAZED AND PLEASED!!! What a wonderful thing for him to do!!! ABOVE AND BEYOND EXPERIENCE!!! Thank YOU!!! :-)
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June 2021 by Randy H.
A location with plenty of lazy employees, terrible management, and items always out of stock. One time my wife and I went here, the cashier said she simply couldn't help us because there were not enough people working and that: "a bunch of people quit". Yes, this is a genuine review and feel free to contact me for any more information on the experience I received here multiple times.
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December 2020 by Amethyst W.
Good parking. One of the larger stores. Unfortunately the area has gone down hill lately. Came in here for a quick food run at 8 pm, and people here were sketchy. While looking at food on a shelf some scary men made racist comments to me and brushed my shoulder when they went by. This area is definitely not somewhere for me to shop at alone in the evening hours!
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June 2020 by Amie G.
DONT GO! Absolutely horrible customer service. My mother is a consistent shopper here and went to purchase lobster for Father's Day and was told to go to the front of the store to purchase it as if they didn't trust her to carry out it to check out. The manager (who was also African American, doesn't matter) told my mother it was policy for Kroger. This is an absolute lie. My mother went to a nearby Kroger instead and had no issue buying the lobster. Other family members have went and had zero problems with this so they are selectively making people go to check out for seafood based on Ho they look. Go figure. Don't spend your money here. This is appalling service and we've complained to corporate about this.
