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August 2024 by Ava
I’ve been debating on making this review after Jay screwed me over. But after Jay screwed over my family member, it only seems fair.
Not only is he unprofessional, but seems like he doesn’t even know how to do his job. If you don’t like your job, then quit. I had an accident that completely totaled my car, and I called him that day to report it. Not only was he extremely rude like I was bothering him, but I called almost 2 weeks after just to find out he never submitted a claim on my behalf. This left me distraught, resulting me to call customer service and reported Jay Swindle. He then called my cell trying to back track, and is now doing the same with my family member after a complaint was issued. Switched agents and never looked back until now.
Jay, I suggest you ask yourself why you even decided to “help people”. Maybe reconsider if being in this field makes you happy. Your customer went downhill after the blonde woman left your firm.
Response: Jay, your response itself is unprofessional and back handed. You did not mention that the “discount” rate would be a one time thing or else she would’ve never taken your “offer”. And when she initially called you to go over it you tried to speak to her like she was dumb. Anyone reading your response can see how arrogant you are. The only reason you called was because a complaint was issued. Sorry this hurt your ego buddy.
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June 2024 by david standberry
I appreciate everyone in the office and the services they provide. Easy to talk to and helpful in every way.
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March 2024 by Henry
Jay at State Farm could have destroyed my finances ? I contacted him to get homeowners insurance for a house I was buying. At closing my insurance was paid in full for 12 months. A few weeks later State Farm decided to cancel my policy and did not notify me. When I received a refund check from State Farm was when I found out my house was uninsured for weeks ?
I called Jay and he claims I was notified by letter; I never received any letter. I had to leave work and scramble to secure insurance from another provider that day. The 'copy' of the letter I never received listed several reasons for the cancelation that read like a denied credit application (I have very good credit) and a request to make roof repairs within 2 weeks - in December right before Christmas! Guess it was too much trouble for Jay to send me an email or text or make a quick call?
I will never again do any business with State Farm. Use State Farm at your own risk!
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January 2024 by Cortney Phillips
Jay was a rockstar! Answered all my questions called promptly and helped me with more than just my auto insurance! Wish I could give 10 stars!! I will never work with another insurance agent!! Couldn't be happier!!
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September 2023 by Kenneth Donahue
One of the best
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March 2023 by Bea Butler
This agent is awesome!I have been a member with this agent for years and I can honestly say, I have always felt like family. The staff is always professional and ready to address your concerns.It doesn't matter the time of day,they always make sure you are satisfied.I am so thankful for Jay, Denise and the rest of the staff. Thank you for always being here for me.I wish there was a a 10 star rating, I would definitely give them a 10!
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March 2023 by shirletha alberty
The customer service is all that They are very helpful and informative im always treaded like family
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February 2023 by Leslie Thompson
I absolutely appreciate the patience and professionalism of the staff at JAY SWINDLE - STATE FARM INS!Whenever I reach out to them, no matter how great or small the situation may be, they ALWAYS STEP UP TO THE PLATE and insure that my needs are met in 'right this minute' fashion!If anyone is looking to find a GREAT Insurance Agent/Company, I HIGHLY RECOMMEND that you reach out toJAY SWINDLE on W. 8 Mile Rd in Farmington Hills, MI. They will take good care of you and your needs!
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February 2023 by Emanuela DeCenso
Jay is an exceptional agent and an amazing human being. Jay insured me as a notary public. Wished me happy holidays and birthdays. As a result of that attention, I kept contacting Jay about quotes on rental insurance, and later on, on electric car. He tirelessly and diligently delivered answers that I had requested. Thank you Jay for your selfless and stellar service to your clients. Thank you so much.
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February 2023 by Tyrone Vines
Jay and his team stay on it.They always keep me up to date on latest rates. Keep it up Jay from State Farm!
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February 2023 by Brian Nesbitt
Been here for years and they're really good people
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June 2022 by Lakeridge Village
Jay, is always available to speak with you and handle any concerns you may have. His staff is knowledgeable and professional but, most importantly, they are friendly.
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September 2021 by Simon Faucher
Absolute great guy to work with. Very honest and friendly.
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June 2021 by Zhuqing Liang
Appreciate the work from Jay and his office staff, they help me on very affordable auto and home insurances, and he is very thoughtful and send the latest information to save the money! One time I forgot to send back emails, and he called me again to remind me! I recommend everyone be with Jay!
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February 2021 by Katharine Perrott
We have been State Farm customers for almost 20 years. Jay was able to obtain history from our State Farm in Toronto to help lower our rates after moving back to the States. Mandy is so awesome!! She is always ready to help with anything. She is informative and an absolute delight to deal with. Very friendly. Thank you Jay and Mandy!! You are a great team.
