January 2024 by Rebecca R.
1/2/2024I've just purchased my winter truck/SUV from Anthony Mouaikel of Suburban Honda of Farmington Hills, and I couldn't be happier! The first time I visited the Showroom was on 12/30/23, the last day of the year they would be open. It was near closing time, and they were inundated with customers. Yet within seconds I was greeted by a friendly face and assigned to Anthony. We spoke for a few minutes. I explained I needed a larger car for the winter as my little Mercedes Roadster from FL didn't care much for the MI roads these past two seasons, and I was sure tired of being grounded for the winter. I told him I was on a budget, a 65-year-old retired, married woman who had left3+ her husband home, and had saved for this new- to- me vehicle for a long time. Anthony said, "I really do have the right one for you." Before I knew it, I was driving a 2008 Tahoe around the parking lot. Very low mileage, well taken care of, and pretty! There was no pressure, high or low. He was helping another customer at the same time, but not once did I feel slighted or not provided with excellent customer service. I told him I'd let him know by the end of the day. I called him later and declined the SUV. Truth was, and I did not share this, I REALLY disliked the "flashy" wheels. Everything else was good, maybe the price was a little high, but not much. After that declaration of denouement via voice mail, I did some more research, then some more, and I changed my mind! As they were closed for the next few days, I did the next best thing- I chatted online with a great representative and had her get a message to Anthoney as soon as he came in! Don't sell that truck! I was disappointed in myself that I had not gotten that SUV that day. I could have been at Home Depot getting my project plywood!I went to see Anthony today. The first thing he said was, "Come on Rebecca, tell me what you don't like about it. It won't hurt my feelings and maybe we can work it out." Right then I knew for sure, this is a decent young man. I asked if it was possible to change out the wheels. As he checked around for wheels, he had me test drive it again, this time down to my house, and on familiar roads. When I returned, he had written up an offer for me, in essence, taking off the price of the "flashy" wheels, as they had no replacements on hand. With that discount, and the 3-year bumper-to-bumper warranty, (thanks David!) I drove away in a Great Looking, Safe, Well Maintained, SUV that I won't have to worry about for the next 3yrs! Did I save any money? Oh yes! Even by adding the 3-year warranty, I still spent 2K less than the original "out the door price" without the warranty. (OK - I won't kid around- the flashy wheels are still awful)First thing tomorrow, I'm going to Discount Tire & Rims then DIRECTLY to Home Depot! Sometimes a girl just needs a truck. Or was that sometimes a girl just needs plywood, so she buys a truck? Either way, I'm very happy with the ease and outcome of this transaction. In a society that all too often seems to enjoy taking advantage of seniors, especially women, it was refreshing to become acquainted with Anthony Mouaikel at Suburban Honda of Farmington Hills. PS- Husband laughed and was proud of me when I got home with a SURPRISE to him, new to me Tahoe! Thanks Again,Rebecca R.
