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February 2024 by My Y.
i say, stay tf away if expect decent service: feldman staff inconsiderate 2 the point of cust disrespect - biggest example = minor body work took 10 cal days, was estimated 4 days max (scheduled mon drop off, weeks in advance, & finish repair no later than fri) for job under $2k of only 1 front qtr-panel (15 hrs body+paint labor) should've taken 3 days... stunned that advisor & mgr unhelpful handling extreme delays, appeared no concern to move such small job along, lacked timely status/followup, refused weekend loaner, refused even small discount off final bill in light of lost week
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February 2024 by K D
Trying to figure out why I received a W2 from this place of business. I have called multiple times and cannot get through ever. Very odd situation with no explanation. I don't know who to contact..
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February 2024 by Constance Burkett
If I could give no star, I would. Not good service at all, the person doing the estimate was not communicating, did not say a word. Plus, he broke a piece off my car and could not put it back on. I will make sure none of my family or friends go to this establishment. Please do better with all people not just certain ones!!
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January 2024 by Angelene Crawford
My vehicle was one of 5 in a group accident that had extensive damage. Scott kept me updated every step of the way and even helped me with the insurance company. He is very knowledgeable and professional. The work was perfection. Any issue I had was addressed immediately. I would highly recommend Farmington Hills Collision. I will use them in the future if needed.
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January 2024 by Viktor Ivezaj
I’ve never expected this kind of care from a body shop, the owner himself talked and explained everything in detail my options and looked out for me, love this place
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January 2024 by sumit shrivastava
Think multiple times before going there. They would false promise and would keep your vehicle there for forever.
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January 2024 by Bruce Johnson
The front fender was not fully attached, the owner got it attached, but why should he need to do that?
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January 2024 by bounty Hunter
Very professional staff ?
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December 2023 by Jeremy Smith
I would highly recommend Farmington Hills Collision. Great customer service and knowledgeable staff.
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November 2023 by Therle D.
Great shop, worked with my insurance provider and even had a rental agreement with nearby enterprise for a pickup. Work was done ahead of schedule and looks good as new! Highly recommend their service as a reliable collision center.
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November 2023 by Lisa Lukens
I was rear-ended while in Michigan to move my 95-year-old father into assisted living in Novi. The damage was extensive, and I was not able to drive my car back to Chicago, which is where I live. Thus, I had my car towed to Farmington Hills Collision Center. Scott was outstanding! He was the consummate professional. Furthermore, he was upfront when he told me that supply chain issues (pre-UAW strike) would impede his ability to quickly fix the car. Through NO fault of his own, it took nine weeks to repair it. However, Scott kept me apprised every step of the way. He had the courtesy to phone me with updates, which I appreciated.When I picked up the car and drove it back to Chicago (275 miles), I noticed how well it ran. Moreover, the body work was excellent. I would not hesitate to recommend Farmington Hills Collision Center to everyone who lives in the Detroit area.
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November 2023 by Andre Hartfield
Wonderful place with friendly staff. My car looks like new!Service: Body & Trim
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September 2023 by Phyllis Williams
This collision shop has integrity and they keep you informed. They did an awesome job on my vehicle.Services: Painting
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September 2023 by Ravin Johnson
This place is a joke. I towed a car there and drove it off the bed and parked it. Then the lady gives me an attitude saying that I can’t drop it off there and the car isn’t drivable because I towed it in and if the customer drives the car there then they’ll take it. It’s a collision shop, even if it didn’t drive, you fix crashed cars so take the car.
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August 2023 by Kathy Johnston
I highly recommend Farmington Hills Collision East !!! They made my car look brand new again and were very friendly. Kudos to the body shop for doing a wonderful job on the repair.
