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July 2024 by Ken Lemon
I love getting an AI bot answering phones. Expecially when it can't do what you need it to. And of course no one's available to take the call. I'll go somewhere else.
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July 2024 by Sibghat Majid
Uconnect services left me abandoned in 95 degree heat, this company is the absolute worst company ever. To the agent that left me to die, i pray you and your family rot in hell.
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July 2024 by 7ventyeight incher
I was at this dealership 6/19/24 ch cking on brakes and pads for my 2021 Charger ScatPack Widebody. I got there at about 5:40 pm and they close at 6pm. The price for the brakes and rotors for the front is $3,560.00. The parts guy was very helpful. When I asked about the labor he said I needed to go to the service department. I go there and wait about 3-4 minutes. Not long but there was absolutely no other customers in thee entire building. I said hello a couple times and got nothing but I hear people talking in a back office. I go to the cashier and ask for the service agent and directs me back to the room I just waited the 3-4 minutes in. I wait another 2 mins and then a little rude woman comes out and asks me how can I help you rudely after I said good afternoon. I ask if she’s the service agent and she says “how can I help you” instead of a simple “yes”. I ask her about the labor and she quote’s the wrong number off the top of her head and after I correct her she quotes a number off the top of her head if $440 for labor. I say all that to say I would have gotten the job done there for $4,000+tax, but I refuse to put one dime of my hard earned money into such a rude (for no reason) woman’s pocket! So instead I paid the Midas next door a couple hundred less to do the job because the owner was pleasant.
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June 2024 by Daniel Kozlowski
Never come here. They have had my car for 7 months and have not returned a single one of my calls. I had to personally go in to ask them what is going on. I spoke with the service manager, things were moving, and then he left so now I'm back at square one. This has been the absolute most disappointing experience with a business I've ever had.
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March 2024 by DAVID SINGH
I’ve never had a satisfying experience with this dealership at all. Whether it’s getting parts for my charger, servicing my srt Durango, or even for service for my beater 300. I end up going to farther dealerships. I needed a BCM reconfiguration, made an appointment, and was told the appointment was just to make another appointment for the service. i went all the way over there just to be told a 2 hour job would take 48 hours, and they’d need two days for the job that would take 2 hours (which they confirmed it wouldn’t take that long). Next time they said they would be able to do it was the next week on Wednesday and would probably be done Friday. Absolutely garbage service and won’t be taking my vehicles or my families vehicles here. Waste of my time. This place is basically just good for those looking for a quick lube.
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February 2024 by John D.
The sales"men" have 0 skills in trying to sell a vehicle. They just want you to accept every addon and fee to scam money off you. The sales manager stopped communicating when I gave him an offer AFTER I was told BY him to tell him what I wanted. The next day the the other rat scam artist texted me as if we actually negotiated!? There was 0 communication. They couldve easily sold me a vehicle if they played their cards right, they just absolutely do not care at all. And the only reason the guys show up to work is in hopes some sad individual shows up and they mark up the price by almost 50% so they can get their one good sale. Theyve lost a customer forever and if buying a vehicle EVER comes up in a discussion by anyone, at anytime, I will make sure to tell those people to not do business here.
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January 2024 by Billy
Great service. ?
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January 2024 by Kristle Rice
They are so friendly and polite. And fast .
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January 2024 by Gloria Goe
Taken care of in a timely mannor.
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January 2024 by kiran joshi
Steven is an expert in handling recalls and service. I highly recommend Steven for recall handling on the Grand Cherokee Hybrid. WE appreciate you r great service Steven
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January 2024 by Kevin Sharrak
I have had two open recalls on my jeep for 8 months.This vehicle transport my four children and wife daily.The dealership finally had a vehicle that we could use while our vehicle was in service.Tim the assistant service manager kicked me out of the service bay.I was asked to leave because a customer was swearing at me and I defended myself. The concern of safety of my vehicle meant nothing to Tim. I hope your family does the get treated the way mine did.
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January 2024 by Graham Strachan
The service was performed in a timely fashion.
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January 2024 by Larry Taylor
I had bought a new truck from them, but when it was delivered it had a number of nicks and scratches on it. They picked it up to repair it, but when they brought it back not everything had been repaired, and they left the inside of the truck quite dirty. The sales side of the dealership seems very customer focused, but the service side doesn’t seem to be very detail focused.
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January 2024 by Sanjeev Agarwal
I had pathetic experience at the service center at CDJR service. I had to visit 3 times just to get the oil change.Before visiting the service center I tried to fix up the appointment at their service center but no one picked up the phone or returned the call.Then I thought of directly visiting the service center directly as it says that oil change does not need an appointment. the 1st time when I visited, I was 1 hr before the closing time but I was rejected stating that they are short of man power and was requested to return back the next day. I told them please book me for the next day but they again told me that appointment is not needed and I would be serviced if I reach the service center before 90 minutes of closing time.the 2nd time, I reached 2 hrs (120 min) before the closing time but guess what, I was given the same excuse again and denied service once again. When I questioned them, I was told they are declining the service to me but they cannot do the oil change the same day which I clearly did not understand how is it different from denial of service.The third time again, I was told that as I have reached the service center after 4.30pm hence I should come next day for the oil change but when I checked the clock it was 4.25pm. I informed the service manager about the time. As his excuse was not valid, he was forced to give me the service this time but during the service they missed to reset the "oil life" meter and refill the air while performing the tire rotation.I expect a better customer experience from CDJR service center
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January 2024 by Jerry Thom
Experience was very efficient
