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January 2024 by rana oconnor
Dropped my car off there a couple weeks ago for an exterior/interior detail. When I picked it up the car looked good inside and out but the interior had a very strong overbearing chemical smell. Hoping it would go away in a couple hours I drove off. The next day the smell was even worse, almost like a chlorine or bleach smell not a scent of cherry flavor or other pleasing smells you might expect after a detail. My husband brought it back to them the next business day and they right away acknowledged the smell but had no explanation as to why it would smell like that, or for that matter offer a fix for it. I took the car home and scrubbed all plastics in the interior including the rubber mats with soap and water and vacuumed again to no avail. I even kept all the windows down overnight in my garage for three days straight but the smell is still there. To be clear I bought this 2018 Escape brand new and it's never been smoked in or had pets inside. I'm now stuck with a strong chemical smell which I hope goes away with time or at least in the summer when I can leave the windows down more often.
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January 2024 by Shawn Clark
Poor company to work for, Brian the owner only keeps his best interest at heart. Stuck me with $6,000 in medical collections because his company denied I worked for them because they dont have workers comp insurance. Employees Beware.
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December 2023 by Mark Grzybowski
Did a great job on my 2013 Hyundai Sante Fe that I'm putting up for sale. The interior looks almost new even after 10 years of wear. These guys are great and very reasonable.
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November 2023 by Mustaali Antaria
I had complete detailing done recently at Carsmetology for my SUV. When I reached there in the morning I was greeted by very friendly and polite young man Alex, I purchased this service through Groupon he explained to me the whole process and about extra charge upfront for SUV having third row seat which I was aware of ahead of appointment and he also told me about whole process and time it will take, when service was done this same young man called that car is ready to be picked up and when I went to pickup my car it was done very nicely there was some touch up and vacuum to be done this young man took care of it immediately by himself with a smile on his face. I really liked the way Alex provided customer service and because of him I will come for the service again in the future, thanks Alex for taking care of your customers so nicely and in friendly way
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November 2023 by Marissa
Staff was really friendly and admittedly, my car was very dirty. They did an absolutely gorgeous job doing exterior detailing on my car! They were pretty prompt about it as well+
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July 2023 by thomas Mcmullen
I went in for a wash and detail I paid 120. When they were done there was bugs still on the car and they scratched the interior of my car a brand new 2023 Honda cr v I’ll never go back and will not recommend this place
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July 2023 by Erin G
cleaned up my car very well..good prices and service! by far the best detailing experience i’ve ever had at the Farmington Hills location. Scott was very kind, patient, and informative..ALL of the staff i interacted with were very kind and professional!Services: Seat shampooing
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March 2023 by Raj Km
Wow that’s great job. I feel like it’s my new car prefer only Farmington location. Thanks team car is very clean looking very nice thanks everyone
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November 2022 by saji abraham
Excellent job done and very good customer care. I am very satisfied in getting my foggy headlamp completely restored. I would strongly recommend this shop for car detailingService: Headlight polishing
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October 2022 by Kalette Willis
I came in to have the Ozone treatment on my car, (someone has smoked a Cuban cigar ), and I was fit in that same day. They got that annoying smell out,- and didn’t even charge me!Service: Interior scenting
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July 2022 by Alicia Z.
Came in as part of a Groupon deal. Really easy scheduling process and quick attention day of. Car claws well cleaned throughout. Even weeks later we are complimenting on the car feeling like it is maintaining clean from the exterior wax and rainx or similar windshield treatment. Staff very friendly on site. Will use Carsmetology again.
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June 2022 by Hugh W.
very helpful and friendly. help me do a quick clean up for my rental car. nice work.
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June 2022 by Dominic Z.
THE WORST DETAIL SHOP AND CARWASH I HAVE EXPERIENCED !!! TL/ DR: bought a full clean Groupon and was scammed because they didn't even clean most the car! I originally found this shop driving by and stopped in to get a quote as they looked to be doing good business. I recently purchased a 2008 outback with tan leather interior and carpets. They told me my car was in great condition and they would be able to truly clean this in 4 hours. Randomly, I found them on Groupon and tried calling multiple times to book an appointment. I was able to get in about a week later. The Groupon clearly states complete interior and exterior clean with a checklist of services FYI. I dropped my car off first thing in the morning and told the worker I would like a strong focus on the interior and there would be no need to clean the floor mats as they were brand new. I returned to the shop about 15 mins before closing to pick up the car as they told me to. As I inspected the vehicle I noticed the carpets were bone dry, as in no shampoo, however the floor mats were soaked and the entire trunk was neglected as well as the entire center console. I pointed this out to the worker and they said they would touch it up. I kept finding MAJOR details missed that just simply were not completed. Keep in mind this is a $249 complete car DETAIL and they had my car a full business day. They spent another 15 mins lightly wiping down surfaces that are routine to clean at any major drive through wash with towel service at the end. Again, a car detail by definition means they focus on the small details of the cleaning which we're not touched. At this point it was the end of the day and I left knowing I would come back in the morning to have them properly clean the car. So, I returned only to have the managers be out for a while, so I left and I received a call where I was told tan interior is hard to clean and Subaru cars have a carpet that is really tough to clean?!? I expressed my frustrations that the car had not been cleaned and was yelled at by the punk manager so I returned to the shop to see if he'd speak to me like that to my face. I dealt with another manager who offered to touch up the car again for an additional 20 mins. I begrudgingly agreed to give them a shot but the bottom line is this, they missed the entire center console and dashboard, and the seats were still dirty after they were done. They did a poor job still as there were still crumbs and dirt on the seats after. They did offer to clean my headlights and I accepted and they charged me an additional $20. In my experience here, I was treated with disrespect, I was yelled at, and mostly I left with a dirty car after all my time and money were spent. I tried my best to set up an appointment with them looking over the car first and telling me how many hours it would take, leaving my car for a full day, and trying to handle the problems internally. They blasted me for saying I am picky and they spent all this extra time on my car, but if they did a great job in the time they had, I wouldn't be writing this!!! Here's some pictures and please stay away!!!
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April 2022 by Aaron Kendal
Absolutely fabulous service. I had a major spill in the trunk of my car from a growler of beer that spontaneously disassembled itself.Carlos and the team at Carsmetology fitted me right in and cleaned and shampooed the soaked carpet.They then placed coffee grounds in the trunk to absorb the smell and told me to come back in a week. They refused to be paid until they were done and I had returned in a week! I came back in a week as stated and they fit me right in to vacuum up the coffee grounds. It really helped nullify the smell and the trunk looks great and looks and smells as good as new. The charge for the great service was extremely reasonable, staff were really friendly and helpful, and I will be using them to detail my car in the future.Services: Steam cleaning
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January 2022 by R. G.
Like it Just Came off the Showroom!!! What more can I say? The work was beyond perfect. Exceeded my expectations by far - and that's not an easy task!!! The results of their work were so amazing that my daughter actually shed tears of joy in seeing her "new" Trax. That's saying a lot. Wait! There's more!! The manager, Carlos, and staff were very friendly and accommodating. Great listeners, and the work done on her car was picture perfect. Carlos made me feel welcome and, if you looked up the word "professional," I'm sure you'd see his name there. GREAT experience. Incredible results. I've never seen better to date. Bravo to Carlos and his truly outstanding Team of pros!
