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September 2024 by Mark Humphrey Jr
When you call to check on a subscription you immediately get put on a 20+ minute hold. The lady that answered the phone today was very rude. They need a dedicated employee that just answers the phone, 1 for walk-ups inside and 1 for the drive through.
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July 2024 by John Robison
This place has been busy with the RiteAid's closing, but they are responsive and they have a good app that allows you to see progress on prescriptions, fuel points, and receipts for your purchases. The automated phone service can give lots of answers to what you might be asking, and you can always ask for a pharmacist if you want the human contact. Kroger's does a great job with prescriptions!
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June 2024 by El Conquistador (Seasparrow)
Their phone bot is absolutely horrible! It sends you around in circles!!!
I'm going to switch pharmacies because I cannot get through to speak to a pharmacist!!
For a big chain it's sad that they have children writing the code for their automated phone system. You get better service in India..
Kroger, you're a joke to the community...
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January 2024 by Callum Decker
Love the krog
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October 2023 by barbara prieur
Best pharmacy in town..
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February 2023 by Josephine T
What is up with this pharmacy? Are store managers paying attention to what's going on? The service STINKS. I've heard consistently that they've dealt with staff shortages now since March 2020. Three years later they have still yet to get my prescriptions done on time once. Not one time have they gotten them ready when they say they're supposed to be ready. You can call it in a week in advance and when you get there you have to wait in line for them to fill it. Staff act like you're inconveniencing them, they're rude, they don't have any phone manners and when you complain they act as though you're the person who has the problem. It really doesn't do any good to complain because by the time they figure out the problem there's a staff change. The final straw for me is when they had a 90 year old woman at the drive-through, the lines were backed up inside the store and the poor lady at the drive through couldn't reach her meds. My gosh, the woman is in the drive-through because she's elderly and can't come in. Somebody couldn't run around and handle her medication's, you made her park and come in and then talk smack about her while the people in line can hear? This is ridiculous. Does anybody read these reviews? I'm done
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January 2023 by Ellen M
I finally called it quits and switched pharmacies. The pharmacy at this Kroger is the most disorganized, most unprofessional, and Condescending group of people I've worked with. You can call in a prescription a week in advance, drop it off with three days notice, and it is never ready. Not once in three years have they had my medication's available when I needed them. The final straw was with the young snot they have working in their names Savannah. After they had five days to prepare my medication's which I needed as I was leaving for a holiday trip, savanna told me that they weren't ready and I could come back in three hours. I refused. She told me that I could refuse all I wanted but that they would not have them available to me until 1 o'clock in the afternoon. I would have missed my plane. Not only were they not prepared, they were unwilling to be flexible to my needs and the attitude displayed by this young snot, pushed me over the edge. I asked them to transfer my prescriptions across the street to Walgreens who had them available to me in 40 minutes. Management, please read the reviews for your pharmacy. You need to do something about their organization and at a minimum have a conversation with the young snot that works there. People have a choice and where they get services and it seems that you're losing customers rapidly.
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January 2023 by Ellen McBride
I finally called it quits and switched pharmacies. The pharmacy at this Kroger is the most disorganized, most unprofessional, and Condescending group of people I've worked with. You can call in a prescription a week in advance, drop it off with three days notice, and it is never ready. Not once in three years have they had my medication's available when I needed them. The final straw was with the young snot they have working in their names Savannah. After they had five days to prepare my medication's which I needed as I was leaving for a holiday trip, savanna told me that they weren't ready and I could come back in three hours. I refused. She told me that I could refuse all I wanted but that they would not have them available to me until 1 o'clock in the afternoon. I would have missed my plane. Not only were they not prepared, they were unwilling to be flexible to my needs and the attitude displayed by this young snot, pushed me over the edge. I asked them to transfer my prescriptions across the street to Walgreens who had them available to me in 40 minutes. Management, please read the reviews for your pharmacy. You need to do something about their organization and at a minimum have a conversation with the young snot that works there. People have a choice and where they get services and it seems that you're losing customers rapidly.
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October 2022 by Jesse Armentrout
Great customer service
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October 2022 by Jenna Weber
Horrible customer service and the pharmacist was very rude!! I will never use this pharmacy.
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June 2022 by Andrew Hamilton
Management should really talk to their employees about APPROPRIATE work place behavior. If a couple is working at the same place they probably should not be walking around the store holding hands. I walked into the store seeing 2 employees holding hands then the 2 employees walked by 20 min later still holding hands while one of them assisted a customer. Its a work place not a spring social. If they were my employees they'd have been put on separate shifts
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February 2022 by R H
Gone horrifically downhill. Customer service is non existant. They will have your script for a week and not fill it until you are in line. They never take responsibility either, always put it off on the doctor even when there are refills. They used to be great.... now id rather go anywhere else.
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January 2022 by Katherine Noonan
Get our scripts here every month!
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October 2021 by Kimakasee Ragen
Don't go here for your prescriptions you will regret it they are very slow the workers are rude even the drive-thru is slow if you come here to get your prescriptions plan on waiting in the Drive-Thru for at least half an hour it's ridiculous I'm done with this place
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July 2021 by Jim
used to be a good pharmacy. Now it's terrible. All new staff about a year ago. Some are nice but some of the pharmacist are extremely rude. If a prescription runs out they expect you to call your doctor now, or insurance. It's gotten unbelievable. Their app is a mess. Completely useless when it comes to reminders to refill meds. Go anywhere but here!
