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August 2023 by Eric Clayton
Today was the worst experience I've had dealing with Big C. We've used them for the entirety on this 1,300' fence project. Today Hunter Williamson shows us with our delivery of 89 2x6sHunter backs up to the drop site and raises the bed ignoring me waving screaming and trying to grab his attention. 3 of the boards are 14' and my the journey never tied down, so I was grabbing them off the pile as he raised the bed. I was expecting him to extend the bed of the truck to the ground and gradually slide them off the truck. Nope he just raised the bed high as possible and dumped the lumber from 7-8' in the air. Lumber landed so hard I heard all the bottom boards crack and split to various degrees. When I ran up to the truck to say something and tell him to take the lumber back he could barely hear because he had air pods in his ears. When myself and other workers confronted him about not listening/hearing or even seeing me he replied he can't see thru a bed nor hear when the trucks running. As you can see this guy had on reflective glasses and air pods in his ear as well as a hands free microphone. He continued to get mouthy with myself and 2 other workers telling us we're lucky he don't leave the lumber and just take off as there's nothing we can do about it. Needless to say he hand loaded 56 of the 89 boards back onto the truck and left...DO NOT EVER LET Hunter deliver to your job site. Find out who the driver is first. Management was kind over the phone but I'm not sure how serious they took the complaint. This has added a full additional day to our job now as well.Hunters work skills, professionalism, conduct, are lacking to be dealing with customer service and he shouldn't be the face of a company for deliveries.
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June 2023 by Missie Hoffmann
Always helpful
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June 2023 by Mike Johnson
They were a great help. They even loaded the truck for us.
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October 2022 by Jon
Great service as far as unloading a truck. They have one spot to park overnight, maybe 2 but they need room for their own trucks to load when they open at 7am. I opted to stay at the rest area on 69 and show up at 7:30. They got me right in, unloaded the trailer and i was on my way. Easy pz
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April 2022 by Gary Geist
Folks at Big C Lumber are always helpful and do business at both Eau Claire & Three Oaks, Michigan locationsI don't do business at any other lumber yard.
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August 2020 by Craig Fisher
They always give me free delivery
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August 2020 by Matthew Curtis
Fantastic people! Positive/engaging with lots of smiles?? and a high ten?.P.S. I'm a trucker and this us rare!
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August 2020 by Hailey Wright
I don’t appreciate your drivers blowing stop signs and almost causing an accident.
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June 2020 by jeff hanyzewski
From small house hold projects to building new homes, Big C Lumber has what you need. Excellent sales, service , and a great staff to take care of your needs.
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January 2019 by Mark Jones
Service was great
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September 2018 by Kek Kek
Talk to David
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April 2018 by Walterine Matthews
Courteous and knowledgeable representative.
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August 2017 by Gail Holman
Friendly and great service. An excellent alternative to box store lumber.
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July 2015 by Karen Mosier
Awesome customer service. I called them with a question and they checked on it and called me back within an hour. You don't find that much any more!
