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“The perfect neighborhood hardware store! Not a big box store but still having everything you need to get the job done, plus other cool things that make men want to visit just to walk the aisles and look around. You can count on friendly, knowledgeable, personal service that you'd only find at a smaller neighborhood hardware store. Ladies...if your husband is missing he's probably here.”
“Brooks Lumber is a classic hardware store with smart and helpful people. Shops like this used to exist all over before the box store movement of the 90's. Been here dozens of times for all sorts of reasons, invaluable community resource.”
“Good experience yesterday with Justin. Went into the store needing plumbing parts... Justin was more than helpful and professional.. he got us the replacement parts and made sure we had all the information we needed to make the repair. Appreciate Ace and Justin..”
“They have just about everything. I haven't shopped in this store for about 2 years and they still have the finest selection of merchandise of just about any Ace Hardware that I've been to❣️ I need it a lock and I got help with that. Then I purchased a bunch of Christmas decorations at 75% off. I was in 7th heaven. Thank you Great Lakes Ace”
“Service here is outstanding. Theh have everything you need for just about any project! They have been here for years and are valued among the community! For all your home repair and project needs I choose these guys.”
“Very friendly and helpful staff. I was greeted with a nice hello. I then went to ask about a product. The two gentlemen discussed where it might be, and one of them stopped his work, and took me over and we found it together. That's fantastic customer service.”
“When I ordered my paint supplies from Ace ,I thought that I asked for it to be sent to the centerline ace hardware. Instead it went to the nine mile ace hardware. The three young sales associates there was phenomenal. I needed to purchase some additional supplies and they were very helpful in helping me to make my selections. A special shout out to Travis who brought my supplies to me, helped me select the primer and then put everything in the car for me.”
“Good store. Someone did ask us if we needed assistance right away. The cashier was working very quickly to get the line through. Found what needed for reasonable prices.”
“Had some crazy plumbing questions and the gentleman was able to help me out with exactly what I needed even though I had no idea what I was saying. Thanks so much.”
“Jerry the manager at this store is wonderful...I came into the store to buy an patio umbrella for $39.00 on sale...I went in an bought it but it was $65.00.they told me because it was an online disc. only...this is really dumb....so I thought..lesson learned and I told the manager that I would still take the umbrella because I didn't want to have to go home an order it on line just to come back an pick it up...He apologized and I said ok...Welllll, he called back and gave me the discount anyway...I couldn't thank him enough..This is great customer service..Thank you ACE for hiring smart people to run there stores...
PS...I just ordered another Patio umbrella on line to pick up tomorrow.....”
“I am a contractor who has spent 10s of thousands of dollars at this store. I went to return a couple lawn mowers I had purchased from them within a week or 2. The manager (a white mid 30s women) gave me complete attitude and disrespect. Who ever is above her needs to have a convo with her about controlling her emotions and staying professional. I highly recommend she gets withdrawn from management. There are so many other very respectful individuals who work at this store.”
“Very knowledgeable and helpful staff. I mostly just needed to bounce my questions off of someone who knew what they were talking about. He was more than willing to help answer my admittedly elementary questions and point me towards the correct tools. I am very glad this place exists and I can skip the super stores.”
“Very helpful staff they always help me find what I'm looking for don't have to search the whole store looking for employees someone greet you at the door and asks if you need help. This is how all hardware stores should operate.”
“Have a very old Sears craftsman opener which needed the keypad replaced. Received the keypad and tried to program without success. Contacted Door Openers late on a Friday afternoon and received an immediate response from Marc. He went right into troubleshooting, asking what units were working and asked for the model numbers of the pieces I had. On Sunday evening I get an email from Marc saying that I had an additional unit plugged in to the wall outlet connecting to the motor unit. I never knew it was there. Simple instructions from Marc followed and within minutes of programing, I had a functional key pad.Happy I found these guys online. Fast shipping, great pricing and the best in customer service.”
“Store is well stocked. You can find EVERYTHING you need. If you can't...everyone who works that morning shift, is ready to help you find what you need.SERVICE...WITH A SMILE....RARE IN THIS DAY AND AGE...”
“Big Thank you to Gilbert’s Hardware, specifically Jennifer who provided the best service, for helping me create a bracket for my deck shade. Below is the result. Hometown business with great service can not ask for better.”
“This place saved Christmas for my family! I was last minute with getting our tree up and by the time I did we couldn’t find the artificial tree base. My 8yr old was so sad he thought Santa wouldn’t come without the tree. I went to 10 different places with no luck. I finally found this place and not only were they willing to go out of their way to make sure I got a tree stand, they made an offer for a used stand for $2! The $2 stand was a perfect fit! I am beyond grateful!”
“We lock Fred's key shop. Always helpful and efficient. Was able to get my car key replaced for half the price of the dealer and was way friendlier about it too!”
“I consider myself an avid woodworker/DIYer type who values the benefits of precision tools. Woodcraft offers a very large selection of medium to high end tools. While it shares similarities to Rockler, I think their focus is on providing the widest selection of higher end tools from around the world. IMHO, while Rockler has many great tools too (lower to high end tools), more often they push their own branded goods, which can be a hit or miss in terms of quality. While shopping at Woodcraft and seeking advice I feel that I'm getting useful feedback; While at Rockler I can get good advice as well, however too often I feel the impact of their corporate mission's mantra, that is to constantly upsell some gimmicky end cap item(s). Woodcraft rarely offers incentive sales while it's routine at Rockler. Honestly, both are great places, but Woodcraft certainly wins this race for the type of tools and brass tacks approach.”
“Very good Customer Service! I came in looking for some stuff and they helped me find them as soon as I came in the shop. I believe the workers name was Elias. Thanks Elias! ?Would recommend!”
“Had a wonderful named Ethan today. Hope I remember his name right. We are looking for deck paint and Ideas. He helped enormousley. Will buy next weekend soon as we pick a color.
Thank you young man”
“The staff is very helpful and friendly! My visits, although few, are always a pleasant experience here! The Staff here are wonderful people and I appreciate them more than they know!”
“Had a situation yesterday and needed a new toilet. I called Luke (I work for a plumbing company in the area) and he immediately contacted Dave to help me out! Both were so helpful and kind. Dave loaded the toilet and I was on my way. Best and quickest customer service.”
“It's Harbor Freight. I love this place. One can't always afford a ^300$ Milwaukee band saw but one can afford a 100$ band saw that gets the job done fine. My point is you're going to save money buying from here and their return policy works for me”
“I was warmly greeted and readily offered help by the new associate Jordan today and it really set my morning off right. Thanks Jordan! The other long-time associates here are second to none with their knowledge and expertise not only with what is in their store but how to make it work for your needs. This store and it’s people behind the desk are a true neighborhood gem and I will support them with my dollars and patronage whenever possible! I urge you to do so too!”
“I needed a machine nut and decided to try them based off Google reviews. Customer service is definitely a 10! Craig had helped me. He made sure to measure to see if they had the correct size, made sure to tell me the size and made sure I was overall satisfied with everything. The show room/store is extremely clean and organized. But it was Craig's friendly helpful demeanor and knowledge that sealed the deal. This is a great company and I highly recommend them! They have definitely set the bar.”
“Please support Detroit business! This hardware store has been here forever and provides the old time hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.”
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“This is a good place to go if you need high quality landscaping tools. Redmax, Shindaiwa, Echo, X-Mark, Scag, Toro. They can be pretty helpful and if you're a professional landscaper you probably already know. They need to open thr bigger location they were supposed to open years ago. The size of the location is one of it's greatest shortcomings. Because of the size there are very limited floor models to look at. I would like to see a mower in real life before purchasing. I would have purchased an upgrade to my mower by now if they had a good one in but they haven't. That might be good though, keep us from unnecessary upgrades.”