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July 2024 by T juan
Manager customer service skills are not that good could be a lot better
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May 2024 by Aaron GTV
I am extremely satisfied with the service that I received in this store... The staff was extremely kind, and went above and beyond to answer my questions and even research potential solutions to mind current needs.
I don't know what I was expecting, but the customer service, and affordability has made not only cricket, but this exact location my " go to store " for all of my cell phone/mobile hotspot needs.
Special thank you, Queen.
#AaronGTV
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April 2024 by Robin Winton
I am so Grateful for Kanaia Helping me today. My metro phone was broken. Kanaia took her time and helped me. I got there right before closing. She explained the plan and helped me transfer my old phone. Very professional kind and helpful. I recommend you go see her.
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February 2024 by Rhonda Haynie
Kanaia is one of the BEST customer service providers in the business. She took the time to help me several times with my phone and with another issue I was having. She spent a lot of time making sure my issues were resolved with patience, experience, true understanding and sincerity. She truly is one of a kind. Thank you Kanaia, I appreciate your time more than you’ll ever know.
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August 2023 by Jermaine Cooper
Good phone company
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July 2023 by Alex Fratt
This was the greatest experience I've ever had purchasing a phone. Not only was I able to get the best Samsung device which I wanted but I was able to do it for a great value with no worries! Queen took amazing care to help me with the product I wanted for a price I could afford with attention to all of my questions and the details that mattered! Thank you for the great experience!
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February 2023 by Wilda Johnston
ON 02/04/2023 I WENT TO GET A REPLACEMENT PHONE FROM A CRICKET STORE. THE SALEMAN (DENARIO C) PICKED OUT A PHONE FOR ME. BEFORE CHECKING OUT HE SAID IT TAKES FOREVER TO DOWNLOAD CREDIT CARD MACHINE .HE ASK ME TO PAY IN CASH. I WENT TO NEAREST CITIZEN BANK & GOT 400 I RETURNED & GAVE DENARIO $355. HE SAID HE WOULD EMAIL ME A RECEPT HE NEVER DID, SEVERAL ATTEMPTS TO RETRIVE A RECIEPT WERE IN VAIN. ON 02/20/2023 I WENT TO GET A RECIEPT FROM THE CRICKET STORE THE MANAGER (QUEEN) PRINTED ONE FOR ME. LOOKING AT THE RELIEPT I NOTICED IT WAS FOR $182.67. WHEN I SAID THAT WAS THE WRONG AMOUNT DENARIO CALLED ME A LIAR, IT SHOULD BE NOTED THAT AN OLDER GENTLEMAN CAME IN. DENANO SAID I'LL TAKE CARE OF HIM, HE WAS HERE IST. THE GENTLEMAN PAID IN CASH (THIS WAS ON 02/04/2023 ALSO)THE MANAGE SAID SHE WOULD INVESTIGATE 4 GET BACK TO ME IN A COUPLE HOURS. SHE NEVER DID. I was taking advantage of cuz I was an older lady
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September 2022 by Ridvan Sen
Queen did a great job and helped us a lot. Thank you!!!
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September 2022 by Merve Efe
Queen was soooo helpful .She was great
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August 2022 by Pearll Zonee
This entire business is HORRID. Run away fast.
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June 2022 by Stephan Jeffries
Always helpful, Help me understand the operation of my phone, offered me multiple ways to save money while getting me the phone service I needed loved Queen, that's my buddy!
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March 2022 by Yaquanda Chandler
I called 3 other cricket store looking for Samsung 20s or 21. The gentleman that spoke with me was polite and respectful. He gave me good advice to buying the phone online. Since the phone was not in stores. I wish I could of gotten his name.
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July 2021 by Shelly Castle
Sold us a phone claimed it had 64 GB. IT HAS 16, Most apps won't work. Claims, "I don't know how that happened, must be a glitch, give it time". WHAT? Are you kidding me? Misrepresentation, failure to back product. Left hanging in the wind.
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March 2021 by Darlene Schaller
When ask about getting or interested in buying a phone the clerk wasn't helpful at all. He just sat there & l look around & the price of any phone l wasn't sure what price it was cause there was ten or more prices laying on the table. So l decided to leave & if no help in the next time l go to a Cricket store l Will take my business elsewhere !!
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November 2020 by Halinas Sundling
HorribleGot the run aroundReturned a phone suppose to get refund put back in my account but was told it would take 24 hrs to refund my money in my account. Went back 3 days later told him what's going on. Then he was told it will take 10 days from the return. Tired of there excuses.I was with them for 5 yrsWell there losing a customer.The place smells like weed made me sick.
