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August 2024 by Rita Bell
I believe you did a great job with great rates
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August 2024 by Robert Goodrich
I was impressed with the quality and professionalism of the staff and the quick time they had my vehicle back to me. The did a great job.
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August 2024 by Perry Nunlee
Eastpointe auto clinic did a great job on my vehicle they allianed all 4 wheels and I got the car fixed in the same day
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August 2024 by heather Kirsten
Everyone at the Auto Clinic was courtesy, friendly and quick. I plan to schedule another appointment with them soon for some tires. I would highly recommend
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August 2024 by Tiffany Lucas
Terrible and rip u off
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August 2024 by Dennis Kalakay
Fast service
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August 2024 by Big Bad Wolf
Very friendly staff. They replaced my alternator and had me back on the road same day for a reasonable price. They gave a complete diagnosis of everything else that was wrong and even offered to come pick me up so I could get my vehicle. Great business, I’ll definitely be returning to fix the other issues.
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August 2024 by Aaroncowans
They do great work.
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August 2024 by Blake Baca
CONSUMER BEWARE: Price Gouging and Faulty Repairs.
My vehicle was towed here this past week (7/8/24) to replace the alternator. After they inspected the vehicle, they called and said parts and labor (3 hrs) would cost $1,500. The alternator retails for $550, which they marked up to $650. That leaves $850 for three hours of labor, or $283/hr, which was outrageous. I stated this and they claimed it was a “computer problem” and magically lowered the price to $1,150, which still is $200/hr. Given I didn’t want to pay to tow it elsewhere, I bit the bullet against my better judgment and accepted the repairs.
I pick my car up a day later and the A/C is not working. I have never had issues with my A/C, and it was working when I dropped my car off and even their own employee stated it was working when they returned the car to me. I call and explain the situation and the shop said they would look at the vehicle and if they did anything wrong, they’d replace or repair it. I get a call back and they said the A/C compressor needs to be replaced. After an exchange of some eloquently put words, and them claiming they didn’t touch that part, they stated they could replace it for the low price of $1,800. Again, asinine pricing, which they subsequently called me back in 30 seconds saying they could do it for $1,200. Absolutely not, it became readily apparent this shop is a ton of crooks.
I pick up my car and immediately drive it to my local trusted mechanics. They lift the car up on the hoist with me there and begin inspecting the A/C compressor. I’m attaching two photos that clearly show new etchings on the A/C compressor’s bolts and the electrical line to it unplugged. When this part was plugged in, a loud howling noise came from the car when the air was turned on, something I wouldn’t miss when driving it away the first time. They offered to replace the part for $600 refurbished or $800 brand new. $1,000 cheaper than Auto Clinic’s original pricing.
I’ll let you all draw your conclusions whether Eastpointe Auto Clinic was incompetent by not plugging the part back in (twice - upon original drop off and after their “inspection” of the A/C), shady because they knew it would make that sound, damaged the part upon their clear removal of it after they originally stated they didn’t touch the part, or all of the above.
Don’t bring your vehicles here. There still are good mechanics out there, but this garage isn’t one of them.
I would give 0 stars if I could. The 1 star can go to Horace at the front desk, as he was the only pleasant employee.
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August 2024 by Erica Fisher
I would definitely recommend auto clinic 10 out of 10. I got my brakes and rotors serviced they got me in and out and my truck is good. I drove from the city to North Carolina and I haven't had any issues!!!
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August 2024 by Mark Trivett
Quoted me 700 dollars to replace a window regulator and motor. Mind u the part cost 45 dollars
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August 2024 by Kyisha Williams
Ray is the most sweetest man ever!! He walked me through the whole process of getting my car fixed and explained everything so perfectly. Highly recommend!!
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August 2024 by duwayne mitchell
Horrible customer service, went in for a quote and had me waiting 45 minutes for it,still didn't receive it upon me just leaving because of service. They totally forgot about me and dropped the ball,never ever coming back!!!
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August 2024 by Cora McCormick
Been taking my vehicle to a shop for almost 2yrs for an EGR valve replacement and the check engine light never went out. Took it to the Auto Clinic in Eastpointe and was repaired in a few hours. I paid the other shop over a thousand dollars. I would recommend Auto Clinic and Gus if you need a good reliable mechanic.
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July 2024 by Candace Davis
HIGHLY RECOMMEND!!
My car started overheating and I noticed it pouring out coolant. Went up to Auto Clinic in Eastpointe and talked to Gus, showed him the video in my phone and he knew exactly the issue. I DoorDash to make a living right now since I just had a newborn, so it was important I get good work at an affordable price and quick! He said he could fix it same or next day depending on part availability. I brought my car up, and by the next day it was ready. When I say the hospitality in there was by far the best I’ve ever had at an auto shop, I’m not being dramatic. They were ALL very hospitable and the work looks good, and my car is running great. Thank you so much Gus and the gang!
