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February 2024 by Anthony Ocean
I was there earlier this evening to make a purchase and use the restroom. They keep the bathrooms locked, so you have to ask to use them. When I politely asked the cashier at the front if I could use the bathroom, she looked at me as if she were bracing herself. She said yes in a tone that showed she was not happy about having to assist me. When we got to the bathrooms, she unlocked the WOMEN’S bathroom for me, although I am clearly a guy. I had to use the restroom badly enough that I didn’t take the time in that moment to talk with her about it, but I felt disrespected.As I walked out of the restroom, I saw a customer waiting at the pharmacy counter. There appeared to be no one manning the pharmacy at all. The customer asked me if I knew if anyone was back there in the pharmacy, and I said I wasn’t sure. After waiting for a bit, the customer eventually started to walk away from the area. Then we saw someone come out of some pharmacy back room just to close down the window for the night. It was a couple of minutes before 6 PM, so not quite time to close up the pharmacy yet. The guy saw the customer, who was only there to get a prescription, but he did not acknowledge or help her. I felt bad for that customer.All in all, I had a very negative experience at this Rite Aid. Two employees showed no interest in displaying any sort of customer service skills, and I was only there for 10 minutes. Did I make my planned purchase? Absolutely not. They’re not getting any business from me. I recommend staying away from this place and going somewhere that knows how to treat customers with basic politeness and respect.
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November 2023 by Jim Dunlap
The RiteAid store on Lake Lansing Road is wonderful. The two pharmacists that are generally there ( I believe Michael and David but might have missed on that) are exceptional. Melissa the pharmacy tech is just outstanding and is also friendly and helpful. I continue to go there because of the friendliness and quality of the staff.
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September 2023 by Megan L.
I wish I could give 0 stars. The rite aid pharmacy on the corner of Lake Lansing and Saginaw (by Costco) is HORRENDOUS! I needed to get my child's medication filled and the rite aid I usually go to was out. They checked the location on the corner of lake Lansing and Saginaw and said they had it. I called to fill it at the Lake Lansing location and the pharmacist told me sorry we are out...And did not even offer to try and help me find a solution. He seemed more annoyed that I was trying to get my daughters prescription transferred to his location! As someone who also works in the medical field myself, I am very dissatisfied with his care. I will NEVER send any patients to this location and definitely steer them away. My daughter needs her medication and as a pharmacy, they should be willing to help a patient.
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September 2023 by Keith Evans
Awesome service for my flu shot today!
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February 2023 by Carrie Schaeffer
Excellent customer service and professionalism for store & pharmacy. Highly recommend a shopping experience at Rite Aid.
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January 2023 by Deb Conine
The East Lansing Rite Aid Pharmacy staff are awesome and very personable.
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January 2023 by Brian @ Nomad Anglers
Had been in multiple store recently with a broken leg on crutches. This was one of the only stores that associates asked if they could be helpful with me getting items for the holidays. Multiple employees asked if I needed assistance and one helped carry things out to the car. I appreciate people like this and wish the world had more like them in it.
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October 2022 by Amillio Patino
Very helpful and caring associates.
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June 2022 by Heidi Dalton
Nobody likes to be sick. Nobody likes to need a prescription. Having been in both places recently, I visited this pharmacy to pick up the prescription. Right from the moment that I walked into this bright, clean, immaculate pharmacy, I was greeted warmly, offered assistance in a caring way and felt appreciated. Everyone I encountered was kind, and professional. I left after quickly receiving my prescription feeling appreciated and cared for. Hmmmm, who knew!?
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June 2022 by nancy mabbitt
Rite Aid is my favorite store to get my prescriptions. The Pharmacists are the best.The employees are helpful when I need to find an item. A great store to go too.
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June 2022 by Sean Felani
Very friendly staff
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October 2021 by Pat S.
HORRIBLE PHARMACY SERVICE The Rite Aid Pharmacy at the corner of Saginaw and Lake Lansing has very poor service in the pharmacy. Made an appointment online for flu shot waited almost 20 minutes past my appointment time as the staff filled prescriptions and there was no one physically in line. When I questioned them I was told they are very busy, I mentioned again that I had an appt and was told they would get to me when they can. I should have went to Bath Meijer's - this is the last time I let the pharmacy treat me crappy. The store clerks are good pharmacy BAD.
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September 2021 by carly kocsis
Called the pharmacy and dealt with Melissa who was very short, repeatedly talked over me when I had questions. Furthermore, kept changing her answers when I asked questions as if she didn’t truly know the answer, when she should have just asked someone else. Very disappointed, go to literally any other pharmacy
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September 2021 by M dhassenzahl
Krystal should not be entrusted to manage a lemonade stand. I'm sure her incompetence is not her fault, but it is the fault of the Rite Aid for the error in allowing a lying ineffectual to represent them- 09.04.2021email provided by 'owner' no longer exists. (see photo) 09.05..2021
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September 2021 by Lynn Pohlman
Pharmacy is awesome. Much nicer than the Haslett store and always has what you need.
