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“It is really nice to use a bank where the staff knows the customers and is able to provide really personalized service. You can call them and a person you know answers the phone and helps you - just like the good old days of banking!”
“Isaac at Mercantile was one of the most efficient and professional loan officers I have ever worked with. In our most recent home purchase he helped ensure the process was smooth and painless.He took a very hands on approach to any issues we faced and res9lved them quickly. I cannot recommend Isaac enough as a Loan Officer”
“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”
“Ian and Melissa are wonderful, I had a banking issue at another branch and they both went above and beyond to resolve it. If it wasn’t for them two this review would’ve been written differently. I appreciate you both and I hope the higher up sees this and gives you both a well deserved promotion. 5 stars.”
“Banker Denise K. went above and beyond to help us with our business account. Thank you Denise for your professionalism, kindness, willingness to help and excellent customer service. You have a loyal, happy customer in us! We look forward to doing business with you again. Branch manager, please note how awesome Denise is and know she is an asset to your branch. 5 stars!!!”
“I detected a duplicate ATM charge on my monthly bank statement. Lake Trust has hired a third party vendor to process dispute claims like mine. I was fortunate to try to call this vendor from inside the Lake Trust branch on Lake Lansing Road. A staff person named Delaney was able to fight through the vendor's automated phone system and speak to an actual person. After 20 minutes of speaking to two different people, Delaney was able toget a claim number for me. I appreciate her tenacity because neither representative spoke English.”
“I have been a patron of this branch office for 2 years and have had a great experience each time I go. I have received good advice and the advisor has been very conciliatory in his practice with me.
I have been an account holder with Charles Schwab since 2011, largely in California at this point, but the service I have received in Michigan has been slightly better than that which I received in California.
Keep up the good work!”
“I am seeing a lot of reviews attacking MSUFCU for the new Abbot and Albert branch. My response is this: don't go to that one. It was very clearly designed for easy access to the students on campus, which is the primary function of this bank anyways. None of the on campus locations are particularly easy to get to by car, but they aren't designed to be. The branch at the student union has parking out front, should you need it, and the one further down grand river (near where cottage inn pizza is) lots of options for parking. If you absolutely can't spare the extra 5 minutes to walk to the bank, the branch located on mount hope and farm lane is only a few miles from where these other branches are located.I have been with MSUFCU for 2-3 years and have had only good experiences. Great rates on credit cards and personal loans, great yield on the savings builder account, and great staff at every location I have visited. I plan to keep all of my banking (including my eventual mortgage) through this institution. Thanks for everything!”
“Had a great experience here. Teagan was super polite and friendly, and she assisted me with all my queries. It was my first time depositing cash in an ATM, and she helped me with that too. Overall I was super happy with the experience. Thanks to Teagan Grady once again for making my experience so great!”
“Got a cashier's check from here for a car purchase, and recently opened the account with PNC as well. Alex was very helpful and kind to us, and even stayed a little later to help us finish up everything we needed. Very clean location, friendly and helpful staff as a whole.”
“If you need a simple transaction (I.e. deposit, get cash, roll of quarters, etc.). DO NOT GO HERE. There are no tellers. Only representatives at their own desk that come grab you when it’s your turn.. when we got there each representative had a person they were working with, we were roughly fifth in line… took 20mins to get to us which we then made our deposit of cash which took 2 min… each representative had the same customer at their desk when we got there and when we left, other than the one we worked with, whom went through 5 customers before us.. silly system.. I get the idea, but there needs to be at minimum a couple tellers to take care of quick transactions.. we were there at 2pm, I can’t even imagine how long it would’ve been if we were there during a busy time!!That being said, I must say, our representative was very kind,positive, and smiled. He made our transaction quick and easy!”
“Pretty easy to do business with, long hold times if you call but I just walk in and am seen almost immediately. Low rates for auto loans as well. Glad I switched to this credit union.”
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“Stephanie Brown and the entire team were excellent to work with! They made this process simple and communicated with me throughout. I highly recommend First National Bank of America.”