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February 2024 by Erik Robinson
Pretty nice selection with good deals if you look.
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February 2024 by Pierre Butler
Grabbing ground sirloin lettuce and tomato for burgers this evening
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February 2024 by See Me
There has been a younger tall guy and a girl sitting at the self checkout not doing anything they have been barely making an effort to help customers and they've had other people come help instead of getting up and doing their job
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January 2024 by June Clever
Used to prefer Krogers but today for the 3rd time the wipes for your cart dispenser was empty. In the deli I kept running into items w/o a price and It works because I wouldn't have bought the piece of spinach pie, smaller than a pack of cigarettes, for $5. I had two staff there to find the price on the take-away dinners and after we found it, one gal told me I needed a digital coupon for the 3 dollars off as displayed above them...then on to where the entire door of frozen foods at an end cap had no price (Yasso ice cream bars)> At least at meijers when they're are trying to rip you off, its easier to spot....
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November 2023 by Justyn Williams
I had to make a Kroger run today to complete my list of ingredients for cooking for the holiday. During checkout, I ran into a few technical user problems. Jay, a female employee working at the self-checkout stations was AMAZING. There was someone else working the 6 stations that I was at but she was occupied with sometihng so Jay came over to help me since no one was in need of assistance at the 6 stations she was at. Jay went from my 6 stations back over to hers helping people out. She was quick, knowledgable about the computer systems functioning, polite, thoughtful, and she smiled while she helped me. I have not experienced anyone as pleasant as her during my self-checkout experiences other places. If she is not a manager, she should certainly be trained for a management position as she possesses the abilitiy to train others to be as effective as she demonstrated today. Keep up the great work Jay, you made my day and I noticed your skills. I hope Kroger notices them too. You are a hard worker. Thank you for your help today. ;)
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November 2023 by Brooke N.
I like to shop here, it's actually where I do most of my shopping. But every time I go to this store, they always have the same poor girl doing all the hard work while all the other kids get to just relax inside and not do anything. It's honestly really sad and upsets me. I think of how that could be my child or grandchild being put through that, and it's just awful. They always make the same poor girl bring in carts. They should really switch things up. It's sad that they have the young girls go out there at night or in the cold weather while all the men or other little kids sit inside and do nothing while they watch the same person go out there 24/7. It seems like they don't have good management. And they should really fire some of those lazy workers.
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October 2023 by Curtis N.
This Kroger is the best in the area (all of Lansing and EL). I wish Kroger as a company would update some of the stores in the city, but this one is great! They have a cashier named Brandon that waited on me the other day and what a breath of fresh air!!! Finally someone that is customer service oriented! Thought it was a lost art! This guy was speedy, personable, knowledgeable and just an absolute joy! He needs to be a manager of customer service for the entire company! Will come here from now on (I live 15 miles away) but this and the cleanliness and stock of the store are great! The other employees are very good as well. Please Kroger, hold on to Brandon and do better in your city areas.
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August 2023 by Bee Snort
Was in today 8/2/23 around 1pm or so and had a man at the deli counter that was EXCEPTIONAL! Ryan suggested a new kind of chicken salad and although they were so busy he was knowledgeable, beyond courteous and just a shining example of customer service!
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April 2023 by Jenna Orr
I actually live in Grand Rapids and pick up groceries specifically from this Kroger. After have so many failed pick up attempts at a different store in Grand Rapids, I gave this kroger a shot. I have had maybe 8 to 10 flawless pick ups. Orders come out within 1-2 minutes of arrival, items are rarely out of stock, and their substitutions are realistic and usually in the customer's favor. It's been great and I'm very grateful.
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March 2023 by Janine Lake
Like the produce and other products. Just hate shopping ??. Get just a few things and it cost as much as if basket was full.
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March 2023 by Joseph Beasley
Very clean environment and friendly staff.The floral department is Amazing here!!Ask for Denise she is the Best!
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March 2023 by Carli Hush
Instacart delivery added $130 to our order, every food item the price was inflated, they added a service fee of over $40. Price gouging!!!
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February 2023 by J D
Under managed and overpriced. Not a single register open but, there was 3 useless employees discussing their idiotic millennial views on the world by the U-Scans as everyone shopping works for free.
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February 2023 by Julie Powers
I've had better luck with Curbside but needed to get a few things are a bit difficult to source. Not a lot of options in the produce section, the self-checkout lines were jammed up, and almost no one was masked (except me and a few others, no staff). I can't feel safe buying meat, deli items, and prepared foods from people who don't take basic safety precautions. Fine for prepackaged items.
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February 2023 by George Costanza
This has become a "quick stop" store, like dollar general, etc.They have ZERO cashiers. So don't buy anything more than you can quickly scan at the self checkout. There is no conveyor or anything. just one of those rotating carousels, with 4 bagging positions.If you fill your cart up with groceries, it will be too much for their system... and they don't seem to care.ZERO CASHIERS. Every lane is empty. Just a kid playing on his phone in front of the "10 items or less" automated checkout machines.Greed has taken over this store. They can't even think big picture.You'd think they would WANT us to fill up our carts with lots of stuff, but NO...they make it really difficult to stock up on groceries, instead.Saving a buck, and losing customers. Great plan!