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April 2024 by Melissa Dale
Everybody here has always been extremely kind, patient, and helpful. In general, this little store seems to have the unique items I look for and hires genuinely kind people.
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March 2024 by laura clagg
Shopped the store and was ready to check out, only self serve lanes were open. I asked the employee if anyone was available to ring (I am visually impaired). The employee said no. I left my cart and exited the store. I then contacted their customer service and received an email in return thanking me for letting them know a d thanking me for being a Fresh Thyme customer. Really underwhelmed by the customer service all around
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January 2024 by M W
Our neighborhood hipster grocery store. My three young boys and I love walking here to grab a few quality items we forgot. The kids' free produce stand is back!
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December 2023 by Arshaq Ali
First time Adulting and the Butcher came out from behind the counter just to help me pick seasoning and learn. Go here they take care if their customers!!
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December 2023 by Debra Stieglitz
They have a nice variety of more natural food and other products.
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November 2023 by R M B 3
Great customer service we appreciate it
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October 2023 by favian reyes
Excellent store ⛺️
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September 2023 by Don
Nice market
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September 2023 by Diana Sarkisian
Another customer had mentioned it in the reviews, but I'll repeat it again. The employees, especially in the front of the store, are ridiculous. I stopped by today to make a return, and the short brown lady on register 2 kept asking me berating questions and giving me attitude and weird looks about why I was returning products. Get a life, lady, and maybe brush up on the customer service skills.
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August 2023 by Eileen Fields
EXCELLENT! They had my Almond Silk Milk! Yummy!
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August 2023 by Cam Ridley
Very clean friendly helpful place. Variety of choices for meat fish produce water..etc.. deli is amazing as well. 5⭐️
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June 2023 by Michael Matkowski
They are unfortunately not following the return policy outlined by the company. Had receipt and unopened item. Was willing to accept cash or store credit but told that it could only be refunded to the card (not an option for me). Forced to keep the item. Asked if there was any other way to return it or if I could speak to a manager and was told that she was a manager and nothing could be done to rectify the situation. Will not be shopping there again unless it is rectified by the company and will be spreading this information among friends here in East Lansing (will update if this is corrected by customer service).
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June 2023 by Brian Moore
Although Fresh Thyme Market had a decent selection of quality produce, I gave them 2 stars because they did not have actual cashiers working their checkout lanes. I begrudgingly used the self checkout, but will avoid ever returning to this store because of this lack of basic service.
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May 2023 by Michael M.
They are unfortunately not following the return policy outlined by the company. Had receipt and unopened item. Was willing to accept cash or store credit but told that it could only be refunded to the card (not an option for me). Forced to keep the item. Asked if there was any other way to return it or if I could speak to a manager and was told that she was a manager and nothing could be done to rectify the situation. Will not be shopping there again unless it is rectified by the company and will be spreading this information among friends here in East Lansing (will update if this is corrected by customer service).
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May 2023 by Shean . Z
I and my family have been shopping at this store for almost 20 years (before some of their employees were born) but since they started the Self Check Out I, my family and my colleagues rarely go to this place and I recommend it to others not go! Employees at self-checking look at all your items one by one and think that all the people who go there are thieves!!! It’s been a few times this issue has happened to me and my Coworkers and we really are sorry for this place to have such a weak management Because we have never seen such disgusting behavior anywhere. I don't even need your special discounts and with the two months profit of my business I can buy your entire shop! Before you judge customers as thieves, try to understand who they are and where they come from.