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December 2023 by Ella DeRuiter
Friend had brought in they're car for a previous botched job Firestone had done so I went with my friend back to this store to get it fixed by them or at least show them the damage they had created and the safety hazard created by having a basically detached front bumper.Technicians looked like they knew they had created a botched job and had gone back to "work on the car" and the front desk assistant came back in about 20 minutes later saying "they did all they could do" meaning put 2 bolts back out of the 7 bolts missing. Then he said that we could either go on our way or we could file with claims to be told "basically the same thing" that they couldn't fix it and there was preexisting damage caused by them.
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December 2023 by Tondra Price
I spoke to a female who scheduled my appointment. I was even on hold as she checked. She told me how much my oil change would be and once I got to the store I was told something completely different. The assistant manager said the call center probably made a mistake. This is second time I was told completely different Price for my oil change. FIRESTONE NO LONGER GOES ABOVE AND BEYOND FOR CUSTOMERS AND FEMALE CUSTOMERS AREN'T TAKEN SERIOUSLY.
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November 2023 by Brice Furr
***they wanted to pay me to not writethis***Had a radiator replaced, and the job never quite got done. First thing I caught, after they said it was done, was ducting that was removed for the install sitting loose under my hood. With the fasteners spread around along the edges of the hood. I took it back (whilst getting some other work done) they gave me a discount on an alignment to make up for it and I thought it was all good. A few days later I hear rattling under the hood. It was my radiator cooling fan hanging by the electrical cables loose and rubbing against other components. There were no fasteners attaching it to the radiator and I could move the radiator back and forth with one finger. Took it back and when they said it was fixed I took a look under the hood before I left the parking lot that time. They did install the top two fasteners but the bottom of the fan housing was hanging loose with no mechanical connection. I was then informed that they just didn’t install them because the radiator was aftermarket and different from the original. So because it was the wrong part they just left it half installed. They never contacted me about any fitment issue. The mechanic rushed to fix it in the parking lot, looking for a screw that would work. When he was done I was told he “made it work”, on one side but there wasn’t anything to attach to on the other. So 1/4 of my fan housing will now be hanging loose.After all this I talked to the manager and worked out a deal for a partial refund. I would have to sign something that said they weren’t liable and I would get some money back. When I got there to sign, it was basically a gag order. I wouldn’t be allowed to “publish” anything about this interaction if I took the money. I asked for a copy so my lawyer could review the document and was told that I could not have a copy of it until I signed it even tho it says in the document that I could have a lawyer review it. They did send a copy to my lawyer eventually, once they realized I had one. So they were willing to pay to not have this story told. And they were scared for me to have a copy of their gag document.Anyway I hope they didn’t forget to attach anything else…All in all, would not recommend.
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November 2023 by Brandy Bell
I took my car to get my break pads and rotors replaced. While picking up my car, the guy goes “there was a weird light on in your dash but we just decided to drive your car around and it went off.” EXCUSE ME!?Ended up leaving with lights on my dash saying something about my emergency break. Called to ask what happened, they couldn’t help me because the person that worked on it, was not there the next day. Neither was the manager. Had to get a rental car (after a couple hours of a headache) they finally got me a rental car that I couldn’t even pick up until the next day. Firestone called the same day I got the rental car to let me nothing was wrong with my car and that I had to come pick it up.Turns out, the light came back on!!! At this point my car was PERFECTLY FINE before I took it to them. They wouldn’t help me!I ended up taking my car to a dealership and turns out, Firestone CUT A WIRE while during my break job. THANKS ALOT! Never will come to any Firestone locations ever again and will be telling everyone I know to stay away!
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November 2023 by Matt Wehrmeister
Went in to replace my back tires. I let them know that I had a tire that popped in my trunk and asked if they would dispose of it for me and not only did they go in and dispose of the tire but they also reorganized my trunk. An amazing job guys appreciate the hard work.
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October 2023 by Suresh Siebel
Booked an appointment for wheel alignment on Sunday around 3pm. Received a call from Firestone in the morning asking to come early if I can as he is available with no work. After an hour again received a call from same person saying the the wheel alignment machine is broke so he requested to cancel or reschedule my appointment if not I will receive an email with cancellation shortly. But never received an email with cancellation. Looks like the mechanic doesn’t work on Sundays so playing with customers. I lost faith in this store. How come Firestone hire someone who is not interested to work or respect customers.
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September 2023 by Shiloh Daum
The staff was friendly and courteous, but I was not given an upfront price. I had called earlier that day to ask the cost and was told they would let me know before doing the service. I wasn’t thinking when I got to the place to ask, primarily because a staff person looked up my account and said something about a complimentary headlight install (he said he was new to the desk area). I was charged $46.87 to install my passenger headlight. Because that seemed like a lot to me, I called the Honda dealership and they told me that I could have purchased a bulb for $13 and they would install it for free or I could bring my own bulb and they would install it for free. Lesson learned to make sure I double check the price, and comparison shop beforehand, but this is a large price difference from the dealership to Firestone’s price. For thorough service I would have liked the transparency of being told up-front without needing to ask what the service cost.
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September 2023 by Damian Mercer
My car had been leaking coolant so I came in and they took care if the problem, or so they said. Less than a month later I was driving on the highway when my car started shooting out smoke. When I got the results from the tow company, they said the only issue I had was low coolant. So I brought it in again and they fixed it, again. My check engine light kept coming on and my coolant was lower than it should be so I bright it to them again. They couldn't find the problem, so they just replaced the work they already did. This seemed to help, but a month later I noticed low coolant again. I called them up to set up another appointment and it felt like they were trying to push me along. Maybe they didn't believe me, but it felt incredibly rude.That's when I decided enough was enough and I took my car to Belle Tire. The only reasons I kept going to Firestone was because I wanted them to do the job correctly and because at that point I had a credit card through them.After 15 minutes of my car being looked over at Belle Tire, they figured out the issue. After firestone replaced parts in my car, they didn't let the air out, so I had a lot of air in my system. The technical term on my receipt was "Burped".I would also like to say that they lost 2 of my appointments since I started going to Firestone.The only reason this isn't a 1 star review is because I think initially they got the diagnosis correct, but they didn't finish the job and it ended up costing me a lot more in the end and took away my sense if safety while driving. I almost bought myself a new car because of this whole mess, so it almost cost me a lot more.Do yourself a favor if you're looking for car services, and go somewhere else.
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August 2023 by Mym Lair
I'd like to start off by saying that the staff present on the day I had my vehicle worked on were courdial and attentive. Unfortunately one of the services I paid for involved them removing my driver's side tire to replace the battery. They must have forgotten to tighten the lug nuts correctly because by the time I realized what was happening, only one of the five lug nuts were actually secure. Thankfully I realized and resolved the issue before I was missing a tire. It's hard when doing your job correctly means that the safety of others beyond the customer could be placed in jeopardy. We all have off days and I'm happy to chalk up this simple mistake for what it is, it's just terrifying what could have happened.
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July 2023 by Everett Blake
I bought a lifetime alignment from another one and then made an appointment a year afterwards to get it redone at this Firestone. They denied me because one tire was at maybe 3/32. When the tire is changed it’ll change the tread depth and so the alignment will get messed up but that’s not your job I just need an alignment. I paid for the lifetime alignment for a reason. And I promise they didn’t care about that they just wanted to tell me no so they could upsell some horrible tires to me for $1200 extra, I am just trying to find reasons why someone would say that. Deny people all you want for their mechanical issues that could break while you’re aligning it, the amount of tread left has nothing to do with your ability to do your damn job. Lazy and broke workers trying everything they can for their tiny little commission. Honestly just sad.
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July 2023 by Mike Jenkins
Superb customer service!!! Helped us at last minute after looking at tires & realizing they were pretty bad. Also left a second vehicle to be serviced & picked up next day! Again, great customer service & very reasonable prices compared to others in the area. Would highly recommend!
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June 2023 by Marcus Djokic
Charge exorbinant fees for the simplest labor. $50 just to "visually" inspect for A/C refrigerant leaks, another $450 to diagnose where the leak might be, and who knows how much to actually replace parts. Just recharging it myself cost $30-40
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June 2023 by Mohit Mahey
It was a really good experience, everyone was really helpful. I will fully recommend going there and getting any work done.
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June 2023 by Larry Johnson
Even tho I had bad news pending I was treated great and it was a decent experience
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June 2023 by J B
Nice guys here. They do cheap $10 vehicle inspections, so it's great if you want to buy a used car.They are a bit more expensive than smaller mechanic places, but they also have set prices, so you won't be cheated. They also have more garage space, so you can get a quicker time.Shout out to the redheaded mechanic. He was very nice and explained everything in detail.
