Credit Unions in East Lansing, MI

“Great service! Massive shout out to Bree (spelling? Sorry) and Hannah who helped me sort out important documents to verify some bank transactions. They remembered my specific issue and checked on it unprompted every time I came in for other things during the following months”

“I detected a duplicate ATM charge on my monthly bank statement. Lake Trust has hired a third party vendor to process dispute claims like mine. I was fortunate to try to call this vendor from inside the Lake Trust branch on Lake Lansing Road. A staff person named Delaney was able to fight through the vendor's automated phone system and speak to an actual person. After 20 minutes of speaking to two different people, Delaney was able toget a claim number for me. I appreciate her tenacity because neither representative spoke English.”

“I am seeing a lot of reviews attacking MSUFCU for the new Abbot and Albert branch. My response is this: don't go to that one. It was very clearly designed for easy access to the students on campus, which is the primary function of this bank anyways. None of the on campus locations are particularly easy to get to by car, but they aren't designed to be. The branch at the student union has parking out front, should you need it, and the one further down grand river (near where cottage inn pizza is) lots of options for parking. If you absolutely can't spare the extra 5 minutes to walk to the bank, the branch located on mount hope and farm lane is only a few miles from where these other branches are located.I have been with MSUFCU for 2-3 years and have had only good experiences. Great rates on credit cards and personal loans, great yield on the savings builder account, and great staff at every location I have visited. I plan to keep all of my banking (including my eventual mortgage) through this institution. Thanks for everything!”

“If you need a simple transaction (I.e. deposit, get cash, roll of quarters, etc.). DO NOT GO HERE. There are no tellers. Only representatives at their own desk that come grab you when it’s your turn.. when we got there each representative had a person they were working with, we were roughly fifth in line… took 20mins to get to us which we then made our deposit of cash which took 2 min… each representative had the same customer at their desk when we got there and when we left, other than the one we worked with, whom went through 5 customers before us.. silly system.. I get the idea, but there needs to be at minimum a couple tellers to take care of quick transactions.. we were there at 2pm, I can’t even imagine how long it would’ve been if we were there during a busy time!!That being said, I must say, our representative was very kind,positive, and smiled. He made our transaction quick and easy!”

“Pretty easy to do business with, long hold times if you call but I just walk in and am seen almost immediately. Low rates for auto loans as well. Glad I switched to this credit union.”